Microsoft 365 Business Reviews

Name: Microsoft 365 Business
Brand: Microsoft
Rating: 4.2 (245 reviews)

4.2 out of 5

245 reviews
97% willing to recommend

What is Microsoft 365 Business?

Microsoft 365 Business offers a comprehensive suite of tools for communication, collaboration, and productivity, providing seamless integration and cloud accessibility across apps like Teams, Outlook, and SharePoint, ensuring businesses can operate efficiently and flexibly.

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Microsoft 365 Business is the #2 ranked solution in top Mobile Device Management (MDM) solutions and #10 ranked solution in top Content Collaboration Platforms. PeerSpot users give Microsoft 365 Business an average rating of 8.4 out of 10. Microsoft 365 Business is most commonly compared to Jamf Pro: Microsoft 365 Business vs Jamf Pro. Microsoft 365 Business is popular among the small business segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 15% of all views.

Buyer's Guide

Microsoft 365 Business

August 2025

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Featured Microsoft 365 Business reviews

CharlesBrewer

Managing Director at NaMax Limited

I primarily use Microsoft 365 for tidying up data and similar tasks. I mainly use it for Excel, and although I use Office 365, it is in a limited manner I use Excel as part of Microsoft 365 primarily for tidying up data. It sometimes proves to be easier than using other tools, and it could be any…

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Luca Turco

ICT Manager at Calzavara S.p.A

The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product. This contrasts with older perpetual licenses that rarely received updates. The overall suite is very complete, and being tied to a vendor that improves week by week is of great value. Implemented features like sharing calendars and access to emails on multiple devices enhance basic functionalities that were previously lacking.

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LaminDrammeh

Information Technology Operations Engineer at a media company with 10,001+ employees

Previously, my company did not use a unified communication tool. For unified communication, my company started to use Microsoft 365 Business. My company used to use technology like Slack for team collaboration. My company used to use local products to manage emails. My company had a totally different license for Office 365. Microsoft 365 Business was chosen by our company as a solution to combine everything. My company does not use a similar technology, like Microsoft 365 Business. In general, my company improved by moving away from disintegrated technologies, and now we are able to integrate different technologies using Microsoft 365 Business.

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Microsoft 365 Business mindshare

Product category:

As of August 2025, the mindshare of Microsoft 365 Business in the Mobile Device Management (MDM) category stands at 7.3%, down from 7.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Mobile Device Management (MDM)

PeerResearch reports based on Microsoft 365 Business reviews

Type	Title	Date
Category	Mobile Device Management (MDM)	Aug 24, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 24, 2025	Download
Comparison	Microsoft 365 Business vs Jamf Pro	Aug 24, 2025	Download
Comparison	Microsoft 365 Business vs Cisco Meraki Systems Manager (MDM+EMM)	Aug 24, 2025	Download
Comparison	Microsoft 365 Business vs Windows Autopilot	Aug 24, 2025	Download

Title	Rating	Mindshare	Recommending
Jamf Pro	4.8	24.6%	97%	106 interviews Add to research
Google Workspace	4.1	N/A	95%	104 interviews Add to research

Valuable Features

Microsoft 365 Business is highly valued for features such as cloud integration, seamless collaboration, and ease of use across various devices. Applications like Teams, Excel, and Word enhance productivity and allow simultaneous document editing. The platform's robust security, flexibility, and compatibility with multiple devices are widely praised. It offers efficient email management, data backup, and access from any location, making it ideal for businesses seeking scalable and user-friendly productivity tools.

"I rate Microsoft 365 Business a 10 out of 10."
"The overall suite is very complete, and being tied to a vendor that improves week by week is of great value."
"Upgrading and setting up newer versions like Microsoft 365 has not been difficult for me, as I'm familiar with the process."

Room for Improvement

Microsoft 365 Business faces challenges involving user interface intuitiveness and cross-application integration. Users express dissatisfaction with Skype and Teams, highlighting performance issues and complicated setups. Pricing is a recurrent concern, often cited as high compared to value. Security aspects and email automation need enhancement. Better integration with non-Microsoft platforms and simplified admin controls are desired. Troubles with migrations and frequent updates are problematic. Compliance and governance features require improvement.

"Every year, they are increasing their price significantly. The price has more than doubled now."
"Price is an area for improvement, as spending less money would always be preferable. However, the comprehensive nature of the solution justifies the cost."
"The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards."

ROI

Microsoft 365 Business offers high ROI, especially in improving communication and flexibility. It reduces startup costs and infrastructure expenses by providing cloud-based services. Companies experience enhanced project delivery, scalability, and security. Centralized information management boosts efficiency and cost savings. With no need for physical servers, firms function effectively even with internet instability. Employees working remotely benefit from the comprehensive features. Overall, businesses find the monetary investment worthwhile and experience improved operations and decision-making processes.

Pricing

Microsoft 365 Business offers various pricing options based on user-specific licenses and features, with licenses ranging from $6 to over $12.50 per user per month. Many users perceive it as expensive, yet cost-effective considering its functional offerings. Billing can be done monthly or annually, with annual commitments often providing cost savings. Prices fluctuate based on region and currency volatility, but users appreciate the flexibility in licensing and the suite’s comprehensive tools. Despite its cost, Microsoft 365 Business is frequently chosen for its robust features and support.

"The solution costs approximately $20 per month per user."
"In general, the product offers different licenses at different prices based on which users have to determine the features they want in the product. My company has P1 and P2 licenses from Microsoft."
"The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high."

Popular Use Cases

Microsoft 365 Business supports daily business operations through email, document management, collaboration, and communication. It integrates seamlessly with applications like SharePoint, Teams, Excel, Word, and Outlook, providing cloud-based services for remote access and productivity. Users rely on it for business intelligence, mobile device management, scheduling meetings, and data storage, enhancing workflow efficiency and team collaboration across diverse locations. Organizations use it extensively for communications and presentations, supporting both internal operations and customer interactions.

Service and Support

Many users of Microsoft 365 Business report helpful customer service and technical support. Experiences vary, with some finding responses prompt and knowledgeable while others cite language barriers and delays. Generally, support is described as professional, but improvements in response time and access are suggested. Many users rely on internal resources and online communities, minimizing direct contact with Microsoft’s support. Satisfaction levels appear mixed, with emphasis on support quality differences based on region and plan type.

Deployment

Most found Microsoft 365 Business' initial setup straightforward and easy, highlighted by its cloud-based nature. IT teams often handle the deployment, while individual users appreciated its user-friendly interface. Installation durations varied from a few minutes to a couple of days, depending on organizational size and technical requirements. Some noted initial challenges with email configurations and integration, but Microsoft’s documentation and support generally smoothed the process. Maintenance demands are minimal, requiring limited personnel involvement.

Scalability

Microsoft 365 Business demonstrates excellent scalability, supporting organizations of various sizes, from small teams to large enterprises. The ability to scale up or down based on user requirements is frequently noted. Many users report ease in expanding usage as their needs grow, although cost can rise alongside increased licenses. The platform’s cloud-based nature contributes significantly to its ability to adapt effectively to expanding and evolving business needs. Despite some limitations, Microsoft 365 Business remains highly adaptive to diverse user demands.

Stability

Users find Microsoft 365 Business very stable and reliable. Many experience no crashes or glitches, while some note occasional slowdowns, particularly with large Excel files or during certain Microsoft Teams functions. Some lag and internet reliability issues are mentioned, but these are mostly attributed to external factors. A majority rate its stability highly, often eight or nine out of ten, appreciating its continuous improvements over time in terms of performance and default capabilities.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft 365 Business Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Performing Arts

15%

Manufacturing Company

11%

Computer Software Company

Educational Organization

Transportation Company

Insurance Company

Healthcare Company

Financial Services Firm

Retailer

Construction Company

Government

Recreational Facilities/Services Company

Comms Service Provider

Non Profit

Media Company

Real Estate/Law Firm

Renewables & Environment Company

Consumer Goods Company

Energy/Utilities Company

Logistics Company

Pharma/Biotech Company

University

Legal Firm

Hospitality Company

Outsourcing Company

Compare Microsoft 365 Business with alternative products

Learn more about Microsoft 365 Business

Designed for modern work environments, Microsoft 365 Business enhances productivity through apps like OneNote and Power BI. Its integration across Word, Excel, and PowerPoint enables efficient data management and communication across devices, boosting workflow and collaboration. Despite some limitations in platform integration and scalability, its user-friendly interface, high security, and automatic updates promote broad adoption. Issues with interface complexity, licensing, and responses from technical support require attention. Enhanced AI integration and reduced resource consumption could further improve user experience.

What are the key features of Microsoft 365 Business?

Seamless Collaboration: Facilitates teamwork through integrated apps like Teams, allowing real-time collaboration and communication.
Cloud Accessibility: Ensures access across devices, supporting remote work with cloud-based features.
Integration: Provides comprehensive application bundles including Word, Excel, and PowerPoint for consistent data and file management.
Automatic Updates: Delivers regular updates without manual intervention, keeping tools current and secure.
Enhanced Productivity Tools: Features like OneNote and Power BI help streamline tasks and manage information effectively.

What benefits do users gain from Microsoft 365 Business?

Improved Communication: Through tools like Teams and Outlook, promoting effective dialogue within organizations.
Increased Productivity: Quick document sharing and editing enhance efficiency and output.
Flexible Access: Employees can work remotely or onsite with ease, ensuring continuity and adaptability.
Comprehensive Data Management: Centralized and streamlined, ensuring quick access and organization of files.
Support for Collaboration: Facilitates seamless project management with integration across Microsoft Suite components.

Microsoft 365 Business is implemented in diverse industries, supporting sectors like education, finance, healthcare, and tech. It enhances collaboration in remote work environments, enabling secure data management in compliance-focused industries. Features like enhanced email management and cloud-based document storage are leveraged to improve operations and efficiency.

Microsoft 365 Business was previously known as Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business.