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Microsoft 365 Business pros and cons

Vendor: Microsoft
4.2 out of 5
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Pros & Cons summary

Microsoft 365 Business excels with integration capabilities, enhancing collaboration via Teams and offering seamless work across devices through its cloud-based nature. Known for stability and cost-effective subscription, it provides access to Office applications. However, users report high pricing, integration issues, and cybersecurity concerns. SharePoint lags behind competitors, while Teams needs performance improvements, especially on Mac OS. Despite these challenges, it offers value through its comprehensive features and flexibility.

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Prominent pros & cons

PROS

Microsoft 365 Business offers great accessibility, allowing files to be accessed from anywhere at any time.
It provides excellent integration and collaboration features, enabling seamless communication and cooperation within teams.
The platform is highly flexible and scalable, making it suitable for various business needs.
The security features are robust, ensuring safe management of enterprise data.
The ease of installation and setup makes Microsoft 365 Business user-friendly and accessible without complications.

CONS

Microsoft 365 Business's integration with other platforms could be improved.
Security remains a major issue, with users expressing concerns about phishing attacks and data privacy.
Microsoft 365 Business can be costly, and users frequently mention the need for more affordable pricing options.
There are numerous bugs within Microsoft 365 Business, affecting its performance and stability.
The setup and initial implementation process of Microsoft 365 Business is often seen as complex and challenging.
 

Microsoft 365 Business Pros review quotes

RP
Apr 8, 2021
The solution can scale up or down easily to meet the needs of any organization.
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DJ
Aug 19, 2020
The interface is now more user-friendly than the previous versions of Microsoft Office.
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reviewer1408488 - PeerSpot reviewer
Aug 23, 2020
Microsoft 365 Business is a really good product. Microsoft provides many solutions like Microsoft Teams, which is useful for Team utilization across the globe, especially in this COVID 19 kind of scenario. If you enable the enhanced security in Microsoft Teams by using the given options, you can eliminate the third-party solutions like WhatsApp, Telegram. You can easily share your communication, which is much better. You can also collaborate. For example, instead of creating an Excel sheet on your local PC and sending it across to someone over email, you can just share it. SharePoint is one of the best tools to be implemented.
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Microsoft 365 Business
August 2025
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JR
Jul 30, 2020
Cost-saving, easy and intuitive
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IA
Aug 24, 2020
You can have conference calls with different parties using video and voice.
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MR
Jul 13, 2020
The two biggest value adds of the solution are having the ability to outsource the email and not having to manage the email server. It's just seamless. Having the most current versions all around and having things updating frequently by themselves ensures that everybody's got access to the same software.
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reviewer1686495 - PeerSpot reviewer
Oct 4, 2021
Microsoft 365 Business has an abundance of features.
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NK
Jul 1, 2021
It is easy to use.
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DK
Jun 7, 2021
The initial setup is very easy.
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SC
Aug 18, 2021
As a small business, the big thing for us is the ability to onboard new people easily. So, it's a matter of minutes to add new users, buy a new license pack for them, assign the licenses to them, and get them logged on. It takes 10 to 15 minutes.
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Microsoft 365 Business Cons review quotes

RP
Apr 8, 2021
It would help, if, in the beginning, there was an onboarding process to show how to set it up properly or how to set up the things properly, or how to have the support they need or the guidance on how they should deploy it. In some cases, there are things that are not so crystal clear.
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DJ
Aug 19, 2020
Bandwidth usage is not always the same depending on the network connection.
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reviewer1408488 - PeerSpot reviewer
Aug 23, 2020
There are a lot of bugs, which I don't know how many people have come across. In Microsoft Teams, when you share any screen, I can't see much because the Microsoft Teams Window takes the majority of the space. A task section comes up and then below the screen, a list with the names of the people you are collaborating with comes up. When you have to share the screen, you get a small window, which also depends on the screen resolution of the person seeing it and sharing it. You basically need to have an extendable monitor and display unit to see the bigger screen. There should be a full functionality for changing the desktop screen to full screen. That would really be fantastic. This is surely going to be a critical area. If you see Zoom and Cisco WebEx, you get the full wider screen. In Microsoft Teams, voice quality can be made much better. I think the codex part can be something on which they can work further. In Microsoft Outlook, the GUI is years old, which is boring and makes you want to switch to the postal way of sending emails. They must change the GUI. I am a bit skeptical about the promises that are made by Microsoft. Even though Microsoft makes promises that your data will reside on the servers within your country. I don't think it is so, and the corporate data, the governmental data, and the patient data are still in Europe. In terms of the land laws, even if I have an agreement with Microsoft that my data should not be shared with any other countries, at the end of the day, the data is residing on some other land. So, the land laws of that particular country have the right to have access to the data that is residing on the server of a particular continent. So, the government can intercept the data. That's why I'm a bit skeptical. However, so far, no cases have come up related to this, but one day, it may come up. I hope Microsoft will find out a permanent solution for that. People are becoming more aware of privacy.
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Buyer's Guide
Microsoft 365 Business
August 2025
Free Report: Microsoft 365 Business Reviews and More
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
DOWNLOAD NOW
867,370 professionals have used our research since 2012.
JR
Jul 30, 2020
No assistance with initial setup.
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IA
Aug 24, 2020
The security sites need to be simplified and the technical support needs improvement.
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MR
Jul 13, 2020
The ability to manage the updates a little better would be helpful. Sometimes end-users will get a prompt in the middle of the day that they have to update. When there's a new update, then their system automatically starts to reboot, which can be ill-timed. Having a little more control over that would probably be welcome. Notices in regards to updates and being able to manage the timing around them or to be able to do it at off-times would be helpful.
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reviewer1686495 - PeerSpot reviewer
Oct 4, 2021
Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.
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NK
Jul 1, 2021
If Microsoft could do something about data loss prevention, that would be ideal.
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DK
Jun 7, 2021
Teams is, in some respects, lagging behind Skype for Business in some telephone-related features
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SC
Aug 18, 2021
In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access. The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. You can't just chat with them or start an instant meeting. That is easier to do with Zoom, which I also use. The real issue in Teams is that if you're not on the same domain, a lot of the good functionality falls apart. You have to actually be a guest in the other person's domain. I have a large customer, and they created a guest account for me in their domain so that I can chat with people inside their organization as though I was inside their organization, but not everybody is willing to do that. Some of my customers are Aerospace and Defense, and nobody gets on their domain.
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