Try our new research platform with insights from 80,000+ expert users
Microsoft 365 Business Logo

Microsoft 365 Business pros and cons

Vendor: Microsoft
4.2 out of 5
Badge Leader
478 followers
Start review

Pros & Cons summary

Microsoft 365 Business offers a unified suite of tools like Teams and SharePoint for seamless collaboration. Its cloud-based nature allows flexible work and its subscription model ensures access to the latest features. Known for reliability and scalability, it faces criticism for its pricing and security gaps. Frequent updates and resource intensity can impact performance. Improved integration with non-Microsoft apps would enhance workflow, making it a more compelling choice for enterprises.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Microsoft 365 Business is highly praised for its seamless integration across various applications, facilitating productivity and collaboration.
Microsoft Teams is frequently highlighted as one of the most valuable features, especially for video conferencing and communication.
The subscription-based model is favored for its cost-effectiveness and absence of upfront fees.
High accessibility and mobility allow users to work efficiently from any location and device.
Users appreciate the rich array of features, including SharePoint, Outlook, and Power BI, enhancing functionality and collaboration.

CONS

Licensing framework needs improvement.
Security integration and features require enhancement.
Pricing is high and could be more competitive.
Technical support needs significant improvement.
Better integration with other platforms is necessary.
 

Microsoft 365 Business Pros review quotes

RP
Apr 8, 2021
The solution can scale up or down easily to meet the needs of any organization.
Read full review
DJ
Aug 19, 2020
The interface is now more user-friendly than the previous versions of Microsoft Office.
Read full review
reviewer1408488 - PeerSpot reviewer
Aug 23, 2020
Microsoft 365 Business is a really good product. Microsoft provides many solutions like Microsoft Teams, which is useful for Team utilization across the globe, especially in this COVID 19 kind of scenario. If you enable the enhanced security in Microsoft Teams by using the given options, you can eliminate the third-party solutions like WhatsApp, Telegram. You can easily share your communication, which is much better. You can also collaborate. For example, instead of creating an Excel sheet on your local PC and sending it across to someone over email, you can just share it. SharePoint is one of the best tools to be implemented.
Read full review
Buyer's Guide
Microsoft 365 Business
May 2025
Free Report: Microsoft 365 Business Reviews and More
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
DOWNLOAD NOW
856,873 professionals have used our research since 2012.
JR
Jul 30, 2020
Cost-saving, easy and intuitive
Read full review
IA
Aug 24, 2020
You can have conference calls with different parties using video and voice.
Read full review
MR
Jul 13, 2020
The two biggest value adds of the solution are having the ability to outsource the email and not having to manage the email server. It's just seamless. Having the most current versions all around and having things updating frequently by themselves ensures that everybody's got access to the same software.
Read full review
reviewer1686495 - PeerSpot reviewer
Oct 4, 2021
Microsoft 365 Business has an abundance of features.
Read full review
NK
Jul 1, 2021
It is easy to use.
Read full review
DK
Jun 7, 2021
The initial setup is very easy.
Read full review
SC
Aug 18, 2021
As a small business, the big thing for us is the ability to onboard new people easily. So, it's a matter of minutes to add new users, buy a new license pack for them, assign the licenses to them, and get them logged on. It takes 10 to 15 minutes.
Read full review
Show 10 more reviews (out of 241)
 

Microsoft 365 Business Cons review quotes

RP
Apr 8, 2021
It would help, if, in the beginning, there was an onboarding process to show how to set it up properly or how to set up the things properly, or how to have the support they need or the guidance on how they should deploy it. In some cases, there are things that are not so crystal clear.
Read full review
DJ
Aug 19, 2020
Bandwidth usage is not always the same depending on the network connection.
Read full review
reviewer1408488 - PeerSpot reviewer
Aug 23, 2020
There are a lot of bugs, which I don't know how many people have come across. In Microsoft Teams, when you share any screen, I can't see much because the Microsoft Teams Window takes the majority of the space. A task section comes up and then below the screen, a list with the names of the people you are collaborating with comes up. When you have to share the screen, you get a small window, which also depends on the screen resolution of the person seeing it and sharing it. You basically need to have an extendable monitor and display unit to see the bigger screen. There should be a full functionality for changing the desktop screen to full screen. That would really be fantastic. This is surely going to be a critical area. If you see Zoom and Cisco WebEx, you get the full wider screen. In Microsoft Teams, voice quality can be made much better. I think the codex part can be something on which they can work further. In Microsoft Outlook, the GUI is years old, which is boring and makes you want to switch to the postal way of sending emails. They must change the GUI. I am a bit skeptical about the promises that are made by Microsoft. Even though Microsoft makes promises that your data will reside on the servers within your country. I don't think it is so, and the corporate data, the governmental data, and the patient data are still in Europe. In terms of the land laws, even if I have an agreement with Microsoft that my data should not be shared with any other countries, at the end of the day, the data is residing on some other land. So, the land laws of that particular country have the right to have access to the data that is residing on the server of a particular continent. So, the government can intercept the data. That's why I'm a bit skeptical. However, so far, no cases have come up related to this, but one day, it may come up. I hope Microsoft will find out a permanent solution for that. People are becoming more aware of privacy.
Read full review
Buyer's Guide
Microsoft 365 Business
May 2025
Free Report: Microsoft 365 Business Reviews and More
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
DOWNLOAD NOW
856,873 professionals have used our research since 2012.
JR
Jul 30, 2020
No assistance with initial setup.
Read full review
IA
Aug 24, 2020
The security sites need to be simplified and the technical support needs improvement.
Read full review
MR
Jul 13, 2020
The ability to manage the updates a little better would be helpful. Sometimes end-users will get a prompt in the middle of the day that they have to update. When there's a new update, then their system automatically starts to reboot, which can be ill-timed. Having a little more control over that would probably be welcome. Notices in regards to updates and being able to manage the timing around them or to be able to do it at off-times would be helpful.
Read full review
reviewer1686495 - PeerSpot reviewer
Oct 4, 2021
Google Docs and Google Sheets are much more flexible than Microsoft 365 Business software. Additionally, I have found one of the biggest issues with any of the Microsoft management platforms is they are tremendously unintuitive. However, you get used to it, you accept it, and you work away on it.
Read full review
NK
Jul 1, 2021
If Microsoft could do something about data loss prevention, that would be ideal.
Read full review
DK
Jun 7, 2021
Teams is, in some respects, lagging behind Skype for Business in some telephone-related features
Read full review
SC
Aug 18, 2021
In Teams, it is a little tricky to set up a guest or to become a guest on someone's domain, but if people do that, then you have an improvement in the shared access. The real pain, which is not a big thing, in Teams is if you're a small business user, it is really hard to get somebody on a different domain into your list of contacts. You can't just chat with them or start an instant meeting. That is easier to do with Zoom, which I also use. The real issue in Teams is that if you're not on the same domain, a lot of the good functionality falls apart. You have to actually be a guest in the other person's domain. I have a large customer, and they created a guest account for me in their domain so that I can chat with people inside their organization as though I was inside their organization, but not everybody is willing to do that. Some of my customers are Aerospace and Defense, and nobody gets on their domain.
Read full review
Show 10 more reviews (out of 235)

Product Categories

Product Categories
Mobile Device Management (MDM)
Content Collaboration Platforms

Popular Comparisons

Popular Comparisons
Jamf Pro vs Microsoft 365 Business Logo
Jamf Pro vs Microsoft 365 Business
Google Workspace vs Microsoft 365 Business Logo
Google Workspace vs Microsoft 365 Business
Box vs Microsoft 365 Business Logo
Box vs Microsoft 365 Business
Dropbox vs Microsoft 365 Business Logo
Dropbox vs Microsoft 365 Business
Amazon WorkDocs vs Microsoft 365 Business Logo
Amazon WorkDocs vs Microsoft 365 Business
Windows Autopilot vs Microsoft 365 Business Logo
Windows Autopilot vs Microsoft 365 Business
Datto Workplace vs Microsoft 365 Business Logo
Datto Workplace vs Microsoft 365 Business
Quest KACE Cloud vs Microsoft 365 Business Logo
Quest KACE Cloud vs Microsoft 365 Business
Hypori Halo vs Microsoft 365 Business Logo
Hypori Halo vs Microsoft 365 Business
See all alternatives

Product Categories

Product Categories
Mobile Device Management (MDM)
Content Collaboration Platforms

Popular Comparisons

Popular Comparisons
Jamf Pro vs Microsoft 365 Business Logo
Jamf Pro vs Microsoft 365 Business
Google Workspace vs Microsoft 365 Business Logo
Google Workspace vs Microsoft 365 Business
Box vs Microsoft 365 Business Logo
Box vs Microsoft 365 Business
Dropbox vs Microsoft 365 Business Logo
Dropbox vs Microsoft 365 Business
Amazon WorkDocs vs Microsoft 365 Business Logo
Amazon WorkDocs vs Microsoft 365 Business
Windows Autopilot vs Microsoft 365 Business Logo
Windows Autopilot vs Microsoft 365 Business
Datto Workplace vs Microsoft 365 Business Logo
Datto Workplace vs Microsoft 365 Business
Quest KACE Cloud vs Microsoft 365 Business Logo
Quest KACE Cloud vs Microsoft 365 Business
Hypori Halo vs Microsoft 365 Business Logo
Hypori Halo vs Microsoft 365 Business
See all alternatives
Related questions
  • 4
What is the best way to ensure data loss prevention with Microsoft 365?
  • 28
What are the best-practices for migrating to Microsoft 365?
  • 171
VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
  • 7
Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
  • 5
When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
  • 20
How to be GDPR compliant on mobile devices and how to avoid private backup?
  • 35
Do we need Jamf MDM?
  • 4
Why is Mobile Device Management (MDM) important for companies?