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Jamf Pro vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 13, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.7
Jamf Pro boosts ROI through improved user experiences, efficiency in device management, cost savings, and enhanced system stability.
Sentiment score
7.8
Microsoft 365 Business enhances productivity and efficiency by reducing costs, improving communication, and offering scalable, secure cloud solutions.
It also provides good security and the ability for normal users to create simple applications without needing developers.
 

Customer Service

Sentiment score
6.9
Jamf Pro's customer service is generally praised for accessibility and helpfulness but occasionally experiences response delays.
Sentiment score
4.5
Microsoft 365 Business support is generally reliable, with users praising knowledgeability and responsiveness despite some improvement needs in response times.
The vendor support is excellent.
They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough.
they are doing great for technical support
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
It would be beneficial if Microsoft had more expert customer support staff.
I haven't needed any support from Microsoft with Microsoft 365 Business; in my three years, I haven't encountered any instances.
 

Scalability Issues

Sentiment score
6.6
Jamf Pro excels in scalability, managing 20 to 200,000 devices efficiently across diverse organizations with minimal disruption.
Sentiment score
7.6
Microsoft 365 Business is scalable with easy deployment and adaptability, though growth may increase costs and present capacity issues.
Jamf Pro is a fully scalable solution.
 

Stability Issues

Sentiment score
6.2
Jamf Pro offers high stability and reliability, with minimal downtime, efficient recovery, and is preferred over alternatives.
Sentiment score
7.9
Microsoft 365 Business is praised for stability and reliability, with occasional minor issues in Teams and Excel.
It works properly, and I have never needed to contact support.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
The stability of Microsoft 365 Business is rated nine out of ten.
 

Room For Improvement

Jamf Pro users request better upgrade processes, device management, integrations, UI, automation, remote management, and improved customer service.
Microsoft 365 Business needs enhancements in security, pricing, integration, user interface, scalability, support, updates, and training resources.
Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
Support is not 24/7, and it would be great to get instant support.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
The comprehensive nature of the solution justifies the cost.
Providing Power BI for a lower package, such as e3, would be beneficial.
Microsoft has very poor security, and Defender is ineffective.
 

Setup Cost

Jamf Pro is costly but valued for its premium features, responsive support, and comprehensive management capabilities justifying the expense.
Microsoft 365 Business offers flexible licensing and valuable features, starting at $6, though pricing complexity and expense are concerns.
The pricing structure is one of the cons.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
It could be more affordable.
 

Valuable Features

Jamf Pro enhances efficient Apple device management with automated deployment, security, customization, and comprehensive inventory and reporting capabilities.
Microsoft 365 Business enhances productivity with seamless tools, real-time collaboration, and efficient global file sharing through a subscription model.
Self Service allows users to download and install only approved and authorized software that the organization makes available.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
The pricing is somewhat high, but they are very powerful in managing Mac.
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
When working with data, I am easily able to share among team members through Microsoft Teams.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
 

Categories and Ranking

Jamf Pro
Ranking in Mobile Device Management (MDM)
1st
Average Rating
9.4
Reviews Sentiment
7.2
Number of Reviews
108
Ranking in other categories
Enterprise Mobility Management (EMM) (3rd)
Microsoft 365 Business
Ranking in Mobile Device Management (MDM)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
246
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of November 2025, in the Mobile Device Management (MDM) category, the mindshare of Jamf Pro is 19.4%, down from 27.9% compared to the previous year. The mindshare of Microsoft 365 Business is 7.0%, down from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Device Management (MDM) Market Share Distribution
ProductMarket Share (%)
Microsoft 365 Business7.0%
Jamf Pro19.4%
Other73.6%
Mobile Device Management (MDM)
 

Featured Reviews

Mohd Javed Khan - PeerSpot reviewer
Has supported centralized management of all Apple devices while ensuring high security and compliance
I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilities. One improvement I would recommend is integrating Jamf Setup Manager as an inbuilt feature. Currently, it is a separate tool that needs to be installed and integrated with Jamf Pro. Having zero-touch capability as an inbuilt feature would eliminate the need to work with scripts and configurations. The pricing of Jamf Pro is relatively high. Jamf Pro does not have a fixed price for all organizations. Based on my experience, they offer discounts inconsistently. Due to the high pricing, many organizations are moving to InTune and Workspace ONE. There are many other tools in the market for Mac OS device management, such as ScaleFusion, Addigy, and Kandji. Small organizations are moving to these alternatives, and larger organizations with fewer security concerns are moving to InTune. Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
CharlesBrewer - PeerSpot reviewer
Price and reliability need improvement while general tasks are streamlined
The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards. The operating system is outdated and inadequate. Microsoft has very poor security, and Defender is ineffective. In terms of collaboration and file sharing, OneDrive is very clunky and has frequent sync issues. It also crashes a lot and is unreliable.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
University
8%
Media Company
8%
Performing Arts
15%
Computer Software Company
10%
Manufacturing Company
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business36
Midsize Enterprise41
Large Enterprise61
By reviewers
Company SizeCount
Small Business111
Midsize Enterprise44
Large Enterprise100
 

Questions from the Community

What do you like most about Jamf Pro?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices.
What is your experience regarding pricing and costs for Jamf Pro?
The pricing structure is one of the cons. However, the licensing model is simple and easy to manage from an MSP perspective. Licenses are annual, and any changes are communicated effectively.
What needs improvement with Jamf Pro?
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations. The solut...
What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
I have no idea about the pricing of Microsoft 365 Business, since I'm not the party concerned.
What needs improvement with Microsoft 365 Business?
I don't have knowledge about the benefits of Advanced Threat Protection within Microsoft 365 Business, such as the Defender, because I think we don't have that. Currently, I can't think of anything...
 

Also Known As

JAMF Software Casper Suite
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Overview

 

Sample Customers

Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about Jamf Pro vs. Microsoft 365 Business and other solutions. Updated: September 2025.
872,846 professionals have used our research since 2012.