Try our new research platform with insights from 80,000+ expert users

Microsoft 365 Business vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 13, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Microsoft 365 Business enhances remote work with cost savings, security, and efficient tool access, boosting ROI and project delivery.
Sentiment score
7.7
NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.
It also provides good security and the ability for normal users to create simple applications without needing developers.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
 

Customer Service

Sentiment score
4.5
Microsoft 365 Business customer support is generally helpful and responsive, though experiences vary with some inconsistencies and language barriers.
Sentiment score
7.8
NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
It would be beneficial if Microsoft had more expert customer support staff.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
 

Scalability Issues

Sentiment score
7.6
Microsoft 365 Business scales well for small to large enterprises, despite cost increases, offering strong cloud-based expansion capabilities.
Sentiment score
7.9
NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
 

Stability Issues

Sentiment score
7.9
Microsoft 365 Business is reliable and stable, with minimal issues, primarily related to Teams or large data handling.
Sentiment score
7.9
NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.
The stability of Microsoft 365 Business is rated nine out of ten.
It works properly, and I have never needed to contact support.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
I would rate the stability a ten out of ten.
 

Room For Improvement

Microsoft 365 Business struggles with UI, integration, pricing, security, and support, needing improvements for performance and cross-platform ease.
NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.
Providing Power BI for a lower package, such as e3, would be beneficial.
Once you start using this product, it becomes difficult to switch to alternatives.
The comprehensive nature of the solution justifies the cost.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
 

Setup Cost

Microsoft 365 Business provides flexible, tiered pricing starting at $12.50 monthly, offering scalable options tailored to business needs.
NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
It could be more affordable.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
The price or licensing of NinjaOne is a little bit high.
 

Valuable Features

Microsoft 365 Business boosts productivity with cloud storage, collaboration tools, robust security, and flexible subscription, supporting efficient remote work.
NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.
When working with data, I am easily able to share among team members through Microsoft Teams.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
 

Categories and Ranking

Microsoft 365 Business
Ranking in Mobile Device Management (MDM)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
245
Ranking in other categories
Content Collaboration Platforms (9th)
NinjaOne
Ranking in Mobile Device Management (MDM)
6th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Network Monitoring Software (32nd), Server Monitoring (8th), IT Service Management (ITSM) (8th), Remote Access (20th), Vulnerability Management (26th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)
 

Mindshare comparison

As of July 2025, in the Mobile Device Management (MDM) category, the mindshare of Microsoft 365 Business is 7.3%, down from 8.2% compared to the previous year. The mindshare of NinjaOne is 7.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Device Management (MDM)
 

Featured Reviews

CharlesBrewer - PeerSpot reviewer
Price and reliability need improvement while general tasks are streamlined
The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards. The operating system is outdated and inadequate. Microsoft has very poor security, and Defender is ineffective. In terms of collaboration and file sharing, OneDrive is very clunky and has frequent sync issues. It also crashes a lot and is unreliable.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
report
Use our free recommendation engine to learn which Mobile Device Management (MDM) solutions are best for your needs.
863,776 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
11%
Performing Arts
11%
Computer Software Company
9%
Educational Organization
7%
Computer Software Company
14%
Government
8%
Retailer
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It is generally still worth the money and is cost-effective when considering the pr...
What needs improvement with Microsoft 365 Business?
Every year, they are increasing their price significantly. The price has more than doubled now. Once you start using this product, it becomes difficult to switch to alternatives. Microsoft should b...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
No data available
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Status Pros, Mitchell and Company
Find out what your peers are saying about Microsoft 365 Business vs. NinjaOne and other solutions. Updated: July 2025.
863,776 professionals have used our research since 2012.