No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft 365 Business vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Organizations benefit from Microsoft 365 Business through cost savings, improved scalability, security, flexibility, and enhanced collaboration, especially with remote work.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
It also provides good security and the ability for normal users to create simple applications without needing developers.
Project Manager at Protonmail
I have seen a return on investment, especially in reducing security incidents and improved team collaboration.
Manager at Cyvogenix
The pricing of Microsoft 365 Business is good; the amount we pay yields a good return on investment.
Data engineer at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
4.4
Microsoft 365 Business support receives mixed reviews due to varying response times and effectiveness across regions and licensing.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
It would be beneficial if Microsoft had more expert customer support staff.
Project Manager at Protonmail
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
ICT Manager at Calzavara S.p.A
Microsoft customer support for Microsoft 365 Business is very useful.
Data engineer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.5
Microsoft 365 Business offers scalable cloud solutions, enabling easy expansion for organizations of any size, though costs may increase.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
Microsoft 365 Business is widely used by all organizations.
Tech Engine Specialist at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
Microsoft 365 Business is generally stable and reliable, despite occasional lags and connectivity or setup issues impacting user experience.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
The stability of Microsoft 365 Business is rated nine out of ten.
Project Manager at Protonmail
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
Managing Director at NaMax Limited
It works properly, and I have never needed to contact support.
IT Manager at R K Khanna and Associates
 

Room For Improvement

Microsoft 365 users seek improved communication, integration, and usability with enhanced security, reduced costs, and refined support features.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Providing Power BI for a lower package, such as e3, would be beneficial.
Project Manager at Protonmail
Microsoft has very poor security, and Defender is ineffective.
Managing Director at NaMax Limited
The comprehensive nature of the solution justifies the cost.
ICT Manager at Calzavara S.p.A
 

Setup Cost

Microsoft 365 Business pricing is seen as reasonable yet complex, with calls for simpler licensing and more affordability options.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
Managing Director at NaMax Limited
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
ICT Manager at Calzavara S.p.A
It could be more affordable.
Project Manager at Protonmail
 

Valuable Features

Microsoft 365 Business excels in collaboration, integration, security, flexibility, and intuitive multi-device access, boosting productivity and performance.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
asc at a educational organization with 51-200 employees
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Owner at Nexus Auto system
Conditional Access policies have made the biggest difference for my organization because they help us control access based on risk, location, and device, which is very useful in preventing unauthorized access.
Manager at Cyvogenix
 

Categories and Ranking

Microsoft 365 Business
Ranking in Content Collaboration Platforms
6th
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
252
Ranking in other categories
Mobile Device Management (MDM) (2nd)
ShareFile
Ranking in Content Collaboration Platforms
11th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (10th), Cloud Data Exchange Services (6th)
 

Mindshare comparison

As of August 2026, in the Content Collaboration Platforms category, the mindshare of Microsoft 365 Business is 2.8%, up from 1.7% compared to the previous year. The mindshare of ShareFile is 5.4%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Mindshare Distribution
ProductMindshare (%)
Microsoft 365 Business2.8%
ShareFile5.4%
Other91.8%
Content Collaboration Platforms
 

Featured Reviews

Jitender Singh - PeerSpot reviewer
Principle Consultant at Akaal Cyber Solutions
Comprehensive cloud tools have unified identity security and device management for my clients
I would suggest a lower cost for my clients because Microsoft 365 has many other licenses that provide different types of features. Microsoft 365 Business covers most of their requirements, and for the other parts, they use other third-party tools for cybersecurity. Although Microsoft 365 Business offers some cybersecurity features, it does not offer everything, such as endpoint detection response and mitigation. For those, clients need to buy a higher version of a license, such as Enterprise E1 or E5. I think Microsoft 365 Business can be improved if it adds more features such as endpoint detection or more features from Microsoft Defender, including cloud app security. With cloud app security, the application status or application logs can be monitored. Currently, cloud app security is not part of Microsoft 365 Business. You have to purchase a standalone license for that. If that can be added, it can increase the volume of purchases for Microsoft 365 Business.
David Donaldson - PeerSpot reviewer
Regional Information Technology Director at a real estate/law firm with 10,001+ employees
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
report
Use our free recommendation engine to learn which Content Collaboration Platforms solutions are best for your needs.
909,563 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
19%
Marketing Services Firm
9%
Financial Services Firm
8%
Outsourcing Company
8%
Manufacturing Company
11%
Construction Company
10%
Financial Services Firm
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business115
Midsize Enterprise44
Large Enterprise104
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft 365 Business?
My experience with pricing, setup cost, and licensing shows that pricing is reasonable, but it depends on the plan, as some advanced security features require higher-tier licenses.
What needs improvement with Microsoft 365 Business?
I have one concern regarding Microsoft 365 in Outlook; if I am using the new Outlook version and I have sent an email to someone using the Classic Outlook, I am not able to recall it, as to recall ...
What is your primary use case for Microsoft 365 Business?
Since I joined my organization, I have been using Microsoft 365 Business for almost two years. Microsoft 365 Business is used for applications like Teams, Outlook, Excel, and Word, which are common...
Ask a question
Earn 20 points
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Microsoft 365 Business vs. ShareFile and other solutions. Updated: June 2026.
909,563 professionals have used our research since 2012.