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Microsoft 365 Business vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Microsoft 365 Business enhances remote work with cost savings, security, and efficient tool access, boosting ROI and project delivery.
Sentiment score
8.3
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
It also provides good security and the ability for normal users to create simple applications without needing developers.
 

Customer Service

Sentiment score
7.1
Microsoft 365 Business customer support is generally helpful and responsive, though experiences vary with some inconsistencies and language barriers.
Sentiment score
8.0
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
It would be beneficial if Microsoft had more expert customer support staff.
 

Scalability Issues

Sentiment score
7.3
Microsoft 365 Business scales well for small to large enterprises, despite cost increases, offering strong cloud-based expansion capabilities.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
 

Stability Issues

Sentiment score
6.1
Microsoft 365 Business is reliable and stable, with minimal issues, primarily related to Teams or large data handling.
Sentiment score
9.0
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
The stability of Microsoft 365 Business is rated nine out of ten.
It works properly, and I have never needed to contact support.
 

Room For Improvement

Microsoft 365 Business struggles with UI, integration, pricing, security, and support, needing improvements for performance and cross-platform ease.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Providing Power BI for a lower package, such as e3, would be beneficial.
Once you start using this product, it becomes difficult to switch to alternatives.
The comprehensive nature of the solution justifies the cost.
 

Setup Cost

Microsoft 365 Business provides flexible, tiered pricing starting at $12.50 monthly, offering scalable options tailored to business needs.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
It could be more affordable.
 

Valuable Features

Microsoft 365 Business boosts productivity with cloud storage, collaboration tools, robust security, and flexible subscription, supporting efficient remote work.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
Whether users are in the office, outside, or at home, they remain connected which makes the work proceed efficiently.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
 

Categories and Ranking

Microsoft 365 Business
Ranking in Content Collaboration Platforms
9th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
245
Ranking in other categories
Mobile Device Management (MDM) (2nd)
ShareFile
Ranking in Content Collaboration Platforms
6th
Average Rating
8.4
Reviews Sentiment
8.0
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (4th), Cloud Data Exchange Services (3rd)
 

Featured Reviews

CharlesBrewer - PeerSpot reviewer
Price and reliability need improvement while general tasks are streamlined
The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards. The operating system is outdated and inadequate. Microsoft has very poor security, and Defender is ineffective. In terms of collaboration and file sharing, OneDrive is very clunky and has frequent sync issues. It also crashes a lot and is unreliable.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
11%
Financial Services Firm
9%
Healthcare Company
8%
Computer Software Company
13%
Legal Firm
10%
Financial Services Firm
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It is generally still worth the money and is cost-effective when considering the pr...
What needs improvement with Microsoft 365 Business?
Every year, they are increasing their price significantly. The price has more than doubled now. Once you start using this product, it becomes difficult to switch to alternatives. Microsoft should b...
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Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Microsoft 365 Business vs. ShareFile and other solutions. Updated: June 2025.
858,038 professionals have used our research since 2012.