Try our new research platform with insights from 80,000+ expert users

Microsoft 365 Business vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Microsoft 365 Business enhances ROI through improved communication, cost savings, scalability, security, and efficient home-based work support.
Sentiment score
8.3
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
It also provides good security and the ability for normal users to create simple applications without needing developers.
 

Customer Service

Sentiment score
7.1
Microsoft 365 Business customer service feedback is mixed, with helpful support but issues like slow response and inconsistent quality.
Sentiment score
8.0
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
It would be beneficial if Microsoft had more expert customer support staff.
 

Scalability Issues

Sentiment score
6.6
Microsoft 365 Business offers scalable, cloud-based solutions for various industries, enabling easy user expansion despite potential cost concerns.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
 

Stability Issues

Sentiment score
5.5
Microsoft 365 Business is highly regarded for its stability and reliability, with minimal user-reported issues across work environments.
Sentiment score
9.0
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
The stability of Microsoft 365 Business is rated nine out of ten.
 

Room For Improvement

Microsoft 365 Business needs better integration, pricing, security, performance, and support enhancements to improve user experience and scalability.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Providing Power BI for a lower package, such as e3, would be beneficial.
The comprehensive nature of the solution justifies the cost.
Microsoft has very poor security, and Defender is ineffective.
 

Setup Cost

Microsoft 365 Business offers comprehensive features but is seen as costly, with variable pricing and annual discounts available.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
It could be more affordable.
 

Valuable Features

Microsoft 365 Business offers integrated collaboration tools, cloud storage, security, and continuous updates for effective communication and productivity.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
It sometimes proves to be easier than using other tools, and it could be any spreadsheet at all since I'm not using any of Microsoft's exclusive features.
 

Categories and Ranking

Microsoft 365 Business
Ranking in Content Collaboration Platforms
8th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
244
Ranking in other categories
Mobile Device Management (MDM) (2nd)
ShareFile
Ranking in Content Collaboration Platforms
7th
Average Rating
8.4
Reviews Sentiment
8.0
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (6th), Cloud Data Exchange Services (3rd)
 

Featured Reviews

Luca Turco - PeerSpot reviewer
Subscription model ensures continuous updates and connectivity across devices
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product. This contrasts with older perpetual licenses that rarely received updates. The overall suite is very complete, and being tied to a vendor that improves week by week is of great value. Implemented features like sharing calendars and access to emails on multiple devices enhance basic functionalities that were previously lacking.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
report
Use our free recommendation engine to learn which Content Collaboration Platforms solutions are best for your needs.
849,686 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
10%
Real Estate/Law Firm
7%
Healthcare Company
7%
Computer Software Company
13%
Financial Services Firm
10%
Legal Firm
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It is generally still worth the money and is cost-effective when considering the pr...
What needs improvement with Microsoft 365 Business?
Price is an area for improvement, as spending less money would always be preferable. However, the comprehensive nature of the solution justifies the cost.
Ask a question
Earn 20 points
 

Also Known As

Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Microsoft 365 Business vs. ShareFile and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.