Executive SummaryUpdated on Jun 29, 2025
Google Drive Enterprise and Microsoft 365 Business compete in the productivity and collaboration tools category. Microsoft 365 Business has the upper hand due to its comprehensive suite of Office applications and robust business productivity tools.
Features: Google Drive Enterprise provides exceptional document storage, accessibility, and collaboration features, including seamless integration with Google Workspace apps like Gmail, Calendar, and Docs, which facilitates real-time collaboration. Microsoft 365 Business offers a comprehensive suite of Office applications, including Excel and Word, and excels in integration across its ecosystem, making it a robust tool for business productivity.
Room for Improvement: Google Drive Enterprise could benefit from enhanced security features and better integration with non-Google environments, particularly Microsoft tools. Users have noted challenges with file permission management and synchronization across different systems. Microsoft 365 Business faces criticism over complex licensing structures, high pricing, and occasional support and stability issues. Simplifying the user interface and integration with other platforms could enhance its offerings.
Ease of Deployment and Customer Service: Google Drive Enterprise operates primarily on a public cloud model, making it readily accessible and requiring minimal technical support, with users reporting stability and ease of use. Microsoft 365 Business offers both public and hybrid cloud options, catering to diverse deployment needs. It generally receives positive feedback for its support services, though some customers find the setup initially overwhelming, indicating a need for clearer guides and onboarding processes.
Pricing and ROI: Google Drive Enterprise is cost-effective, especially for users leveraging the free version or paying for modest storage expansions, appealing to small- to medium-sized organizations due to its affordability compared to Microsoft. Microsoft 365 Business, while more expensive, offers extensive features that justify its cost for larger organizations. Its tiered pricing and subscription options provide flexibility, though some users find the total cost of ownership high. Both solutions report strong ROI, driven by productivity and collaboration benefits.
