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Microsoft 365 Business Reviews

Vendor: Microsoft
4.2 out of 5
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What is Microsoft 365 Business?

Microsoft 365 Business offers a comprehensive suite of tools for communication, collaboration, and productivity, providing seamless integration and cloud accessibility across apps like Teams, Outlook, and SharePoint, ensuring businesses can operate efficiently and flexibly.

Get the Microsoft 365 Business Buyer's Guide and find out what your peers are saying about Microsoft 365 Business, NinjaOne, Google Workspace and more!
Microsoft 365 Business is the #3 ranked solution in top Mobile Device Management (MDM) solutions and #11 ranked solution in top Content Collaboration Platforms. PeerSpot users give Microsoft 365 Business an average rating of 8.4 out of 10. Microsoft 365 Business is most commonly compared to NinjaOne: Microsoft 365 Business vs NinjaOne. Microsoft 365 Business is popular among the small business segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 14% of all views.
Buyer's Guide
Microsoft 365 Business
December 2025
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Microsoft 365 Business mindshare

Product category:
Mobile Device Management (MDM)
As of December 2025, the mindshare of Microsoft 365 Business in the Mobile Device Management (MDM) category stands at 6.6%, down from 7.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Mobile Device Management (MDM) Market Share Distribution
ProductMarket Share (%)
Microsoft 365 Business6.6%
Jamf Pro16.3%
NinjaOne7.9%
Other69.2%
Mobile Device Management (MDM)

PeerResearch reports based on Microsoft 365 Business reviews

TypeTitleDate
CategoryMobile Device Management (MDM)Dec 29, 2025Download
ProductReviews, tips, and advice from real usersDec 29, 2025Download
ComparisonMicrosoft 365 Business vs Jamf ProDec 29, 2025Download
ComparisonMicrosoft 365 Business vs Cisco Meraki Systems Manager (MDM+EMM)Dec 29, 2025Download
ComparisonMicrosoft 365 Business vs NinjaOneDec 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
NinjaOne4.17.9%95%21 interviewsAdd to research
Google Workspace4.1N/A95%105 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 14, 2025

Valuable Features

Microsoft 365 Business offers numerous valuable features, including robust collaboration tools like Teams, seamless integration between applications like Excel and PowerPoint, and cloud-based accessibility across devices. It enhances productivity by allowing real-time collaboration and file sharing. Its user-friendly interface, consistent updates via subscription, and strong security measures are appreciated by businesses. Microsoft 365 Business is known for its extensive office suite and efficient interconnectivity, making it essential for data management and communication.
  • "In my opinion, the best features of Microsoft 365 Business give me access to everything I need: Word, Outlook, Excel, and all of it."
  • "One of the best features of Microsoft 365 Business is the interconnectivity; if I'm making a chart in Excel, I can paste it as a link on a PowerPoint, and if there are any changes in the Excel data, when I update the link, that automatically gets changed in the PowerPoint."
  • "I rate Microsoft 365 Business a 10 out of 10."

Room for Improvement

Microsoft 365 Business users express concerns about the lack of intuitive interfaces and difficulties with application integration. The absence of essential tools like Microsoft Project and advanced features in Excel and Teams are noted. Licensing complexity and frequent system updates frustrate users, while security vulnerabilities and data privacy issues raise apprehensions. Improvements are desired in technical support, cross-platform compatibility, and stability, with better user training and more affordable pricing being prioritized.
  • "Overall, I would rate Microsoft 365 Business a seven out of ten because there is a lot of scope for improvement; sometimes it gets laggy, and I don't know if there's an issue with our system or our connectivity."
  • "Every year, they are increasing their price significantly. The price has more than doubled now."
  • "Price is an area for improvement, as spending less money would always be preferable. However, the comprehensive nature of the solution justifies the cost."

ROI

Microsoft 365 Business offers a high return on investment, especially for companies relying heavily on communications. It provides cost savings by eliminating the need for physical servers and infrastructure, thus saving money by being cloud-based. The tool enhances efficiency, supporting home-based work with high availability and flexibility. It improves communication and collaboration, meeting all project-related needs with good security and scalability. Users find the features valuable and conducive to time and cost-effective operations.

Pricing

Microsoft 365 Business offers competitive pricing with flexible licensing options, including monthly and yearly plans. Users report it as a cost-effective solution for enterprises, especially when managing large organizations. Pricing can be considered high by some, particularly when scaling up or in economies with volatile exchange rates. Licensing complexity is noted, but the overall value and comprehensive feature set justify the investment for many businesses. Discounts may apply with annual contracts for better cost management.
  • "The solution costs approximately $20 per month per user."
  • "In general, the product offers different licenses at different prices based on which users have to determine the features they want in the product. My company has P1 and P2 licenses from Microsoft."
  • "The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high."

Popular Use Cases

Microsoft 365 Business is primarily used for collaboration, email, and document management. Organizations leverage it for productivity applications like Word, Excel, and PowerPoint, as well as tools like Teams and SharePoint for communication and file sharing. Many companies appreciate its cloud-based deployment, allowing remote access and integration with other Microsoft services. It aids diverse business operations by providing comprehensive tools to manage tasks efficiently and support mobile device management.

Service and Support

Microsoft 365 Business support experiences vary. Many users resolve issues through online resources or internal teams, while those who contact support report mixed results. Some find support helpful and responsive, though sometimes slow or requiring improvement. Language barriers and support consistency are challenges noted in several regions. Although support is often seen as good and knowledgeable, others suggest it could benefit from enhancements, including faster response times and more local expertise.

Deployment

Users found Microsoft 365 Business's initial setup to be generally straightforward and easy. Deployment times varied, with many users able to complete the process in minutes to a few days. Some faced challenges with user email configurations, requiring IT intervention. The cloud-based nature simplified installation, often needing minimal maintenance. Users appreciated the availability of guides and support from IT teams or third-party providers, ensuring a smooth implementation across different environments and organizational sizes.

Scalability

Microsoft 365 Business exhibits strong scalability, suitable for diverse business sizes. Many users report easy expansion without significant administrative challenges. Companies ranging from small to large scales adapt it seamlessly, although cost may increase with user addition. Its cloud-based nature facilitates rapid scaling, meeting varying business demands efficiently. Most organizations experience positive growth support, complemented by flexible licensing options, ensuring adaptation to increasing operational requirements. Concerns are minimal, with most reflecting satisfaction in expansion capabilities.

Stability

Microsoft 365 Business is mostly reliable and consistent. Users report it performs smoothly without frequent crashes or glitches. While Teams sometimes shows performance issues, especially during meetings, and large Excel files may slow down, other features like file sharing work efficiently. Occasionally, updates in admin panels may delay. The platform fares well with varying numbers of users globally, with rare disruptions attributed to network issues during the pandemic or undersea cable disruptions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Microsoft 365 Business Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business99
Midsize Enterprise38
Large Enterprise90
By reviewers
By visitors reading reviews
Company SizeCount
Small Business103
Midsize Enterprise44
Large Enterprise85
By visitors reading reviews

Top industries

By visitors reading reviews
Performing Arts
14%
Computer Software Company
10%
Manufacturing Company
10%
Educational Organization
7%
Insurance Company
6%
Financial Services Firm
6%
Transportation Company
6%
Construction Company
5%
Government
5%
Retailer
4%
Comms Service Provider
3%
Healthcare Company
3%
Recreational Facilities/Services Company
3%
Marketing Services Firm
2%
Renewables & Environment Company
2%
Non Profit
2%
Energy/Utilities Company
2%
Real Estate/Law Firm
2%
University
1%
Logistics Company
1%
Wholesaler/Distributor
1%
Pharma/Biotech Company
1%
Outsourcing Company
1%
Museum Or Institution
1%
Hospitality Company
1%

Compare Microsoft 365 Business with alternative products

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Learn more about Microsoft 365 Business

Designed for modern work environments, Microsoft 365 Business enhances productivity through apps like OneNote and Power BI. Its integration across Word, Excel, and PowerPoint enables efficient data management and communication across devices, boosting workflow and collaboration. Despite some limitations in platform integration and scalability, its user-friendly interface, high security, and automatic updates promote broad adoption. Issues with interface complexity, licensing, and responses from technical support require attention. Enhanced AI integration and reduced resource consumption could further improve user experience.

What are the key features of Microsoft 365 Business?
  • Seamless Collaboration: Facilitates teamwork through integrated apps like Teams, allowing real-time collaboration and communication.
  • Cloud Accessibility: Ensures access across devices, supporting remote work with cloud-based features.
  • Integration: Provides comprehensive application bundles including Word, Excel, and PowerPoint for consistent data and file management.
  • Automatic Updates: Delivers regular updates without manual intervention, keeping tools current and secure.
  • Enhanced Productivity Tools: Features like OneNote and Power BI help streamline tasks and manage information effectively.
What benefits do users gain from Microsoft 365 Business?
  • Improved Communication: Through tools like Teams and Outlook, promoting effective dialogue within organizations.
  • Increased Productivity: Quick document sharing and editing enhance efficiency and output.
  • Flexible Access: Employees can work remotely or onsite with ease, ensuring continuity and adaptability.
  • Comprehensive Data Management: Centralized and streamlined, ensuring quick access and organization of files.
  • Support for Collaboration: Facilitates seamless project management with integration across Microsoft Suite components.

Microsoft 365 Business is implemented in diverse industries, supporting sectors like education, finance, healthcare, and tech. It enhances collaboration in remote work environments, enabling secure data management in compliance-focused industries. Features like enhanced email management and cloud-based document storage are leveraged to improve operations and efficiency.

Microsoft 365 Business was previously known as Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business.

Microsoft 365 Business customers

Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company

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Product Categories

Product Categories
Mobile Device Management (MDM)
Content Collaboration Platforms

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Microsoft 365 Business Reviews Summary
Author infoRatingReview Summary
asc at a educational organization with 51-200 employees4.0I've used Microsoft 365 Business mainly for Excel, PowerPoint, Word, and Teams, appreciating its seamless integration, though I see room for AI improvement and occasionally face lag with large files; overall, it's reliable but not perfect.
Managing Director at NaMax Limited2.0I mainly use Microsoft 365 for Excel to tidy up data, but it lacks value due to high costs, outdated systems, and poor security. OneDrive's frequent sync issues make it unreliable, and I'd prefer alternatives if they matched Microsoft's offerings.
ICT Manager at Calzavara S.p.A4.5We use Microsoft 365 Business Premium for its comprehensive features like continuous updates and device management. While the cost could be improved, the solution justifies the price. It resolves limitations we faced previously with limited email and calendar functionalities.
IT Manager at R K Khanna and Associates5.0I use Microsoft 365 Business primarily for accounting tasks, valued for its Office applications and integration with Microsoft Teams. While it offers good value, frequent price increases and lengthy updates are drawbacks, though essential for my Azure-hosted business operations.
Non Medicaid Service Coordinator at a healthcare company with 11-50 employees5.0I've used Microsoft 365 Business daily for years—it’s reliable, easy to use, and supports my workflow with tools like Teams, Word, and Outlook. Even without being tech-savvy, it meets all my business and collaboration needs.
Project Manager at Protonmail4.5We use Microsoft 365 Business for daily support, enhancing communication, cooperation, and security. It integrates Azure AD, Intune, and OneDrive, though Power BI is now separate. Improvements in analytics and a lower-tier Power BI option would be helpful.
Information Technology Operations Engineer at a media company with 10,001+ employees4.0I manage Microsoft 365 Business for my company, utilizing tools like SharePoint and Teams. We switched from disjointed systems, such as Slack, to streamline our communication. However, technical support could be faster in responding to issues.
Software Test Manager at ISUZU4.0I use Microsoft 365 Business at my startup, primarily for access to Office products like Word, Excel, and Teams. While it aids in timely project delivery, migrating to newer versions can occasionally be problematic, especially with Microsoft Teams.