Best Contact Center Platforms

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Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

Let’s TalkBest Call Center Software to help you connect with your customers

Using NetFortris Call Recording, business calls can be easily and accurately recorded, on-demand or constantly through "always-on" functionality. Recorded calls can be played back through our easy-to-use web interface and offers single or multi-site support, a reliable and scalable architecture, secure data access, and advanced search capabilities.

The Appian Intelligent Contact Center makes it easy for organizations to build next generation contact center applications integrating AI, RPA, and BPM to provide concierge-level customer experience, make every agent a rockstar, and deliver unmatched business impact and efficiency.

Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Our Dialpad Contact Center and Dialpad Sell products or Call Centers give teams more flexibility and many advanced features than Departments. Call Center features include: Flexible routing options. Real-time dashboard and service alerts.

A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

A comprehensive, modular application for multimedia contact center management.An multimedia contact center solution that handles agent-based and self-service multimedia interactions, OpenTouch Customer Service (CS) helps you simplify the workflow between customers, the contact center and the rest of the organization.

- Multichannel communications in the cloud: phone, email, chat, social media, www; - Full process automation in communications, sales and customer care based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

The extreme productivity of OpenText™ Gupta Team Developer helps users build software projects quicker than with other development languages to deliver solutions faster than the competition. Gupta Team Developer increases an organization’s chances of winning a project bid and delivering on time and within budget.

InterDialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and robust call center solution for both inbound, outbound and blended contact centers. Our highly efficient CTI and ACD make our call center software product extremely scalable, easily reaching upward of 1200 seats per setup (again a best in its class!!) while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi - level self-service IVR with option for TTS, speech recognition, integration with database / 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive / progressive /power / preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.

Smart cloud-based contact center solution.

A simple, secure and scalable Cloud Based Contact Center

VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.

The NobelBiz Omnichannel solution addresses all companies in the Contact Center Industry. It’s designed to be easily integrated in pre-existing infrastructures and offers a modular approach that helps customers directly manage and alter the application for easier and more efficient use. The software includes all major platforms (Facebook, Twitter, WhatsApp, voice, sms, email, and web chat) and features a simple interface that reduces dependency on IT departments and allows for an effortless transition between channels and easy supervision.

Cloud contact centers provide your business with a streamlined and comprehensive communications solution that allows you to communicate and engage with your customers, no matter what platform they choose. You’ll improve the customer experience, serve your customers better, and guarantee continued growth.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and unplanned local holidays. Pointel Dynamic Contact Center Manager (DCCM) empowers multi-site contact center operations teams to rapidly and safely respond to such challenges.

Omnichannel Contact Center Software to drive contextual, continuous and convenient interactions

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

CommPeak makes cloud-based business communication easier and more affordable, empowering people with superior quality products. Our modularly available solutions enable companies to create highly customized solutions based on their unique business models.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Turn conversation into actionable insight. Hey there. We’re the intelligent phone system that integrates calls and chats directly into your CRM.

We're a team of outbound call center experts who share a common goal of helping our customers generate and convert more leads faster using the latest innovations in cloud-based omnichannel contact center software.

Deskforce is a cloud contact center platform designed for the mid-market.

Set up your Outbound Marketing Campaign with the utmost ease. Spend more time in Conversation than Campaign Creation. Elevate Rainmaker's Productivity with Predictive Dialer Software. Energize Your SDR's Closing Ratio with State-of-the-art Dialer. Effortlessly Set-up Remote Contact Centre with Web-based Dialer. Empower Mobility of Your Team with Cloud-based Dialing Solution. Multiply Your CX with the Contemporary Contact Centre Solution. Uplift your Consumer Reach with the Non-intrusive Communication. Engage Audience with Wider Reach and Interactive Voice Response. Catch up Larger Audience, Higher Reach and Readability with SMS.

Gain insights from 100% of customer interactions, maximize frontline team performance, and accelerate outcomes based on the industry-first contact center LLM. Built on a 40 billion parameter contact center LLM, Observe.AI uncovers insights from all your customer interactions, empowers your team to take the smartest actions in the moment, and automates workflows so you can spread the success across your business. Immediately.

Eliminate manual dialing and make more calls with click to call and autodial.All the calls are recorded and logged automatically which you can use for future reference and training.Improve call pickups with the help of Truecaller on your FreJun virtual number. Avoid being listed as spam and establish trust.Use FreJun’s analytics to track your team’s performance and find which part of your process is working and which can be improved.No more switching between multiple apps! Integrate FreJun with your existing workflow tool, and get all your call data organized in one place.