Earn 20 points
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.
Five9 is a cloud contact center solution that works for inbound, outbound, mixed, and omnichannel contact centers all around the world. Five9, which is powered by Practical AI, allows agents to provide excellent customer service via phone, email, chat, mobile, social media, and more. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
Five9 derives customer intent data to provide agents with next step suggestions before they pick up the phone, while the AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to connect consumers to the proper agent. To triple agent conversation time, four dialing modes can be adjusted to skip no-answers and busy signals. To free up agents for high-value encounters, Five9's IVR with speech recognition can be used for basic client enquiries.
With real-time analytics and dashboards, you can track, evaluate, and report on the contact center's performance, and all interactions are automatically synced with CRM. The contact center can be up and running in days and scaled up or down depending on business needs.
Five9 has many valuable key features. Some of the most useful ones include:
Empower your agents:
Scale your business with AI:
Move faster with the cloud:
Improve efficiency with AI and automation:
There are many benefits to implementing Five9. Some of the biggest advantages the solution offers include:
Amazon Connect is ranked 3rd in Contact Center Platforms while Five9 is ranked 4th in Contact Center Platforms. Amazon Connect is rated 0.0, while Five9 is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Avaya IX Contact Center, Zendesk Talk and Cisco Finesse, whereas Five9 is most compared with Cisco Webex Contact Center, Genesys Cloud, NICE CXone, Cisco Contact Center Enterprise and Cisco CCX.
See our list of best Contact Center Platforms vendors.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.