Coming October 25: PeerSpot Awards will be announced! Learn more

Amazon Connect vs Freshcaller comparison

Cancel
You must select at least 2 products to compare!
Amazon Logo
4,188 views|3,850 comparisons
Freshworks Logo
144 views|103 comparisons
Questions from the Community
Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ask a question

Earn 20 points

Ranking
3rd
Views
4,188
Comparisons
3,850
Reviews
0
Average Words per Review
0
Rating
N/A
10th
Views
144
Comparisons
103
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Learn More
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Offer
Learn more about Amazon Connect
Learn more about Freshcaller
Sample Customers
Capital One, Intuit, ChartSpan
Untappd, Travix,The Dutch label Shop,Blyss, Loupen
Top Industries
VISITORS READING REVIEWS
Computer Software Company22%
Comms Service Provider13%
Media Company12%
Financial Services Firm9%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise10%
Large Enterprise73%
No Data Available

Amazon Connect is ranked 3rd in Contact Center Platforms while Freshcaller is ranked 10th in Contact Center Platforms. Amazon Connect is rated 0.0, while Freshcaller is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Zendesk Talk, whereas Freshcaller is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.