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Level AI Reviews

Vendor: Level AI
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    What is Level AI?

    Level AI enhances customer interactions using advanced artificial intelligence to deliver actionable insights. Its robust solution optimizes contact centers, ensuring efficient communication and service delivery.

    Get the Contact Center Platforms Buyer's Guide and find out what your peers are saying about Level AI and more!
    Buyer's Guide
    Contact Center Platforms
    November 2025
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    Helped 879,422 peers since 2012

    Level AI mindshare

    As of January 2026, the mindshare of Level AI in the Contact Center Platforms category stands at 1.0%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Contact Center Platforms Market Share Distribution
    ProductMarket Share (%)
    Level AI1.0%
    Amazon Connect13.7%
    Genesys Cloud CX13.6%
    Other71.7%
    Contact Center Platforms

    Learn more about Level AI

    Level AI's technology supports continuous improvement of conversation quality and agent productivity. It leverages AI to analyze and transcribe calls, providing real-time insights. This promotes better decision-making and operational efficiency, suitable for enterprises focused on elevating customer experiences.

    What are Level AI's most important features?
    • Advanced Call Analysis: Provides in-depth call assessments to pinpoint customer needs.
    • Real-Time Insights: Offers live feedback and recommendations to agents during calls.
    • AI-Powered Transcription: Accurate transcription of conversations for easy review and compliance.
    • Agent Performance Monitoring: Tracks and evaluates agent interactions for continuous improvement.
    • Seamless Integration: Connects easily with existing systems to enhance functionality.
    What are the benefits and ROI to consider?
    • Enhanced Customer Satisfaction: Improves conversational quality and response times.
    • Increased Efficiency: Reduces wait times and increases first-contact resolutions.
    • Scalability: Grows with your business needs, offering flexible scaling options.
    • Data-Driven Decisions: Empowers businesses with detailed analytics for strategic planning.

    Level AI is being implemented across telecommunications, banking, and retail industries, emphasizing improved customer touchpoints and responsiveness. This tool aligns with sector-specific contact center demands, facilitating tailored solutions for enhanced communication and client satisfaction.

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