VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.
Product | Market Share (%) |
---|---|
VCC Live | 0.4% |
Amazon Connect | 19.9% |
Genesys Cloud CX | 17.4% |
Other | 62.300000000000004% |
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