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Amazon Connect vs Siebel Contact Center comparison

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Amazon Logo
Amazon Connect
4,484 views|4,123 comparisons
Oracle Logo
Siebel Contact Center
134 views|111 comparisons
Questions from the Community
Which is better - Genesys Cloud or Amazon Connect?
Top Answer: 
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
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Ranking
2nd
out of 31 in Contact Center Platforms
Views
4,484
Comparisons
4,123
Reviews
0
Average Words per Review
0
Rating
N/A
9th
out of 31 in Contact Center Platforms
Views
134
Comparisons
111
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Amazon
Oracle
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Offer
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Sample Customers
Capital One, Intuit, ChartSpan
Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider16%
Media Company14%
Financial Services Firm7%
No Data Available

Amazon Connect is ranked 2nd in Contact Center Platforms while Siebel Contact Center is ranked 9th in Contact Center Platforms. Amazon Connect is rated 0.0, while Siebel Contact Center is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Zendesk Talk, whereas Siebel Contact Center is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.