Try our new research platform with insights from 80,000+ expert users
Cisco Finesse Logo

Cisco Finesse Reviews

Vendor: Cisco
    Leave a review

    What is Cisco Finesse?

    Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

    Get the Contact Center Platforms Buyer's Guide and find out what your peers are saying about Cisco Finesse, Genesys Cloud CX, Amazon Connect and more!
    Buyer's Guide
    Contact Center Platforms
    October 2025
    Get the category report
    Helped 872,778 peers since 2012

    Cisco Finesse mindshare

    As of October 2025, the mindshare of Cisco Finesse in the Contact Center Platforms category stands at 3.6%, down from 6.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Contact Center Platforms Market Share Distribution
    ProductMarket Share (%)
    Cisco Finesse3.6%
    Amazon Connect19.5%
    Genesys Cloud CX18.8%
    Other58.099999999999994%
    Contact Center Platforms

    Top industries

    By visitors reading reviews
    Government
    23%
    Healthcare Company
    16%
    Financial Services Firm
    12%
    University
    6%
    Computer Software Company
    6%
    Educational Organization
    5%
    Comms Service Provider
    4%
    Legal Firm
    3%
    Retailer
    3%
    Wholesaler/Distributor
    2%
    Pharma/Biotech Company
    2%
    Construction Company
    2%
    Energy/Utilities Company
    2%
    Manufacturing Company
    2%
    Renewables & Environment Company
    1%
    Aerospace/Defense Firm
    1%
    Wellness & Fitness Company
    1%
    Insurance Company
    1%
    Hospitality Company
    1%
    Engineering Company
    1%
    Media Company
    1%
    Non Profit
    1%
    Recreational Facilities/Services Company
    1%

    Compare Cisco Finesse with alternative products

    Go!

    Cisco Finesse customers

    ZEISS

    Related questions

    • 49
    When evaluating Contact Center Platforms, what aspect do you think is the most important to look for?
    • 46
    Why is Contact Center Platforms important for companies?

    Product Categories

    Product Categories
    Contact Center Platforms

    Popular Comparisons

    Popular Comparisons
    Genesys Cloud CX vs Cisco Finesse Logo
    Genesys Cloud CX vs Cisco Finesse
    Amazon Connect vs Cisco Finesse Logo
    Amazon Connect vs Cisco Finesse
    Avaya Infinity Platform vs Cisco Finesse Logo
    Avaya Infinity Platform vs Cisco Finesse
    See all alternatives
     

    Cisco Finesse reviews

    We have not yet collected reviews for Cisco Finesse. Share your experience with PeerSpot's community.

    Share a review
    Below are alternatives Contact Center Platforms solutions to explore:
    Genesys Cloud CX
    • 12 Reviews
    Amazon Connect
    • 23 Reviews