Amazon Connect vs VICIbox & VICIdial for AWS EC2 comparison

Amazon Web Services (AWS) and ZapSocket are both solutions in the Contact Center Platforms category. Amazon Web Services (AWS) is ranked #1 with an average rating of 8.4, while ZapSocket is ranked #51. Additionally, 100% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of ZapSocket users who would recommend it.

Amazon Connect

Read 23 Amazon Connect reviews

2,301 Views
1,473 Comparison Views

100% willing to recommend

VICIbox & VICIdial for AWS EC2

Read 2 VICIbox & VICIdial for AWS EC2 reviews

46 Views
0 Comparison Views

100% willing to recommend

Amazon Connect

VICIbox & VICIdial for AWS EC2

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Amazon Connect and VICIbox & VICIdial for AWS EC2 based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

To learn more, read our detailed Contact Center Platforms Report (Updated: October 2025).

Buyer's Guide

Contact Center Platforms

October 2025

Download the complete report

Helped 872,029 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon Connect

Ranking in Contact Center Platforms

1st

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Contact Center as a Service (CCaaS) (1st)

VICIbox & VICIdial for AWS EC2

Ranking in Contact Center Platforms

51st

Average Rating

8.0

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Rajni Kumar Jha

Senior Software Engineer at JPMorgan Chase & Co.

Offers good reliability, works well for hybrid environment, totally managed by Amazon but needs to integrate third-party CRM tools like Salesforce

My recommendation depends on your exact requirements. It involves the following aspects: * What's the size of your operation? * What specific purposes do you have in mind? * Could you elaborate on how you intend to use it? For example, if I have a call center with 30 people, and I primarily want to use it for call center operations. I wouldn't recommend Avaya or Cisco. I'd suggest considering either Amazon Connect or Salesforce Service Cloud (voice services). For Amazon Connect, I'd rate it a seven out of ten. There are a few features they still need to improve, particularly with Customer Profiles and case management. If these features become as robust as Salesforce, then Amazon Connect could be a complete contact center solution without the need to integrate third-party CRM tools like Salesforce.

Read full review

Gaurav-Bansal

Support engineer at Kaseya

Has simplified setup and user access while saving time with minimal resource needs

The best features that VICIbox & VICIdial for AWS EC2 offers include a free SSL certificate, and we can have a UI where the first user login is pretty simple. The pre-installed SSL certificate and the simple user login helped me because I do not have to purchase a different SSL certificate for end security. We just need to point our domain to a static IP and then run a service as root. We can also use a simple 6666 username and go to our IP address or domain and log in with that username. VICIbox & VICIdial for AWS EC2 includes built-in tools that enhance the user experience. One example of these features includes the ability to use the ISO. VICIbox & VICIdial for AWS EC2 has positively impacted my organization by being quick, efficient, and it does not require many separate installations on EC2, making the stack pretty simple.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.

See recommendations

872,029 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

10%

Insurance Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4
Large Enterprise	14

No data available

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?

Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...

See all answers

What do you like most about Amazon Connect?

Amazon Connect is really simple, straightforward, and very flexible.

See all answers

What is your experience regarding pricing and costs for Amazon Connect?

I don't know much about the pricing, setup cost, and licensing specifically. We work from a customer experience side, so we don't deal necessarily with the financials, we deal with more of the tech...

See all answers

What is your experience regarding pricing and costs for VICIbox & VICIdial for AWS EC2?

My experience with pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2 is that it totally depends on the project requirements; while Azure may be good for specific needs, AWS ...

See all answers

What needs improvement with VICIbox & VICIdial for AWS EC2?

From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex. The only probl...

See all answers

What is your primary use case for VICIbox & VICIdial for AWS EC2?

Our main use case for VICIbox & VICIdial for AWS EC2 is to set it up for server purposes, which is working as a backend, and in some cases, we have configured ASA firewall on the particular EC2...

See all answers

Comparisons

Genesys Cloud CX vs Amazon Connect

Compared 25% of the time

Five9 vs Amazon Connect

Compared 19% of the time

Cisco Webex Contact Center vs Amazon Connect

Compared 14% of the time

NICE CXone vs Amazon Connect

Compared 10% of the time

Zendesk Messaging vs Amazon Connect

Compared 6% of the time

More Amazon Connect Competitors

No data available

Product Reports

Buyer's Guide

Amazon Connect

October 2025

Download Amazon Connect product report

Buyer's Guide

Contact Center Platforms

October 2025

Download VICIbox & VICIdial for AWS EC2 product report

Also Known As

AWS Connect

No data available

Overview

Amazon Connect is a cloud-based contact center solution known for easy setup, flexible contact flow design, and integration with AWS services. It features a pay-as-you-go pricing model, offering real-time analytics, scalability, and support for both chat and voice interactions.

Amazon Connect facilitates seamless communication by integrating with CRM platforms like Salesforce and ServiceNow. It supports functionalities such as softphones, IVR systems, and AI-driven capabilities like sentiment analysis. Companies transitioning from traditional systems benefit from flexible call routing, customer interaction management, and AWS service integration. However, there are challenges like complex integration processes, limited outbound features, and a need for improved call quality and reporting customization.

What are the most important features of Amazon Connect?

Flexible Contact Flow: Easy drag-and-drop design for contact flows.
Integration: Seamless AWS and CRM platform integration.
Scalability: Efficient cloud-based scalability options.
Real-time Analytics: Offers insightful data analysis and metrics.
Voicemail Integration: Effective and efficient voicemail solutions.

What benefits should users look for in Amazon Connect reviews?

Pricing Flexibility: No upfront costs with pay-as-you-go model.
Enhanced Efficiency: Supports diverse communication methods.
Seamless Operations: Simplified operations through drag-and-drop actions.
Improved Interaction Management: AI-driven features for sentiment analysis.

Amazon Connect sees implementation across industries needing efficient cloud-based contact center management. Financial services, healthcare, and retail sectors utilize its integration capabilities with CRM systems and AWS for streamlined communication processes, capitalizing on AI and analytics features to enhance customer interactions.

Amazon Web Services (AWS)

Information not available

ZapSocket

Sample Customers

Capital One, Intuit, Adobe, Siemens, LegalZoom, DXC technology, Rackspace, Bellhop, American Preparatory Academy, The University of Texas at Dallas, University of Auckland, Origin Energy, and others.

Information Not Available

Buyer's Guide

Contact Center Platforms

October 2025

Download Free Report

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: October 2025.

DOWNLOAD NOW

872,029 professionals have used our research since 2012.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.