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Amazon Connect review
Santiago Enrique Montoya Sandoval
Voice Engineer at a tech vendor with 10,001+ employees
Enables seamless integration with leading customer support platforms and offers...
The feature I find best about Amazon Connect, which is currently on trend, is the artificial intelligence. It helps us maintain continuity with the client. For instance, if a client calls for a ticket and calls again after three days, we can keep the same ticket or request to provide follow-up with the same agent or person. That is a...
Amazon Connect review
Jamie Elms
DevOps engineer
Enhancements in user interaction and agent efficiency raise satisfaction
From my perspective, much of my job involves having a wrapper around Amazon Connect. We redistribute with our own take on how things should be handled. Many of these things could be built into Amazon Connect. We built something which we call the generic API call, where you invoke the Lambda from Amazon Connect, and then you have...
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