User Reviews of Amazon Connect

The Connect Lens feature most improves contact center efficiency by providing insights into customer journeys, behavior, and sentiment scores, allowing for areas of improvement to be identified and addressed. Amazon Connect enhances customer experience by reducing operating costs due to its cloud-based pay-as-you-go model. It features an...

From my perspective, much of my job involves having a wrapper around Amazon Connect. We redistribute with our own take on how things should be handled. Many of these things could be built into Amazon Connect. We built something which we call the generic API call, where you invoke the Lambda from Amazon Connect, and then you have...