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TalkDesk review
Yeko Muhammad
IT specialist at a consultancy with 11-50 employees
Unified channels have simplified customer support and now need more responsive...
The best features TalkDesk offers include the unification of messages through omnichannel support, which allows me to combine all messages from voice calls, SMS, chats, email, and social media onto a single platform. I also utilize the AI features for immediate customer support with a virtual assistant to handle customers when our agents...
TalkDesk review
Regional Telephony Manager at a comms service provider with 51-200 employees
Product enhancements improve user experience and streamline operations
For startups, TalkDesk is a good solution because it offers basic functionality without too many customizable options, such as the dialer. It has a basic dialer and agentless dialer, but customization options are limited. There aren't many options for different schedules, list management, and complex features compared to other products....
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