We performed a comparison between Genesys Cloud CX and NovelVox Unified Agent Desktop based on real PeerSpot user reviews.
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Genesys Cloud CX is ranked 1st in Contact Center Platforms with 9 reviews while NovelVox Unified Agent Desktop is ranked 9th in Contact Center Platforms. Genesys Cloud CX is rated 9.0, while NovelVox Unified Agent Desktop is rated 0.0. The top reviewer of Genesys Cloud CX writes "Offers built-in AI functionality, broad third-party integrations, out-of-the-box AI features and designed specifically for contact centers ". On the other hand, Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Cisco CCX, whereas NovelVox Unified Agent Desktop is most compared with .
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