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Five9 review
Nupur Singh
Sr Specialist - Analytics Metrics and Reporting at Mercer
Real-time monitoring and reporting help with better operations
The Intelligent Virtual Agent (IVA) feature helps to monitor the agents. We can see if an agent is getting stuck. For example, if an agent has not been logged out properly, we can log out that particular agent from a particular session because it hampers productivity. It helps us to be more productive. Our call center agents use the Agent...
Five9 review
Works
Has enabled seamless integration and simplified setup for client services with...
The system is easy to manage. End users do not need to provide much technical support. They just rent the necessary number of users, and that's it. End users don't need a dedicated IT person to manage the system as it is a serverless service. Five9 provides powerful CRM integration capabilities with platforms like Salesforce, Zendesk, and...
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