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Five9 review
Nupur Singh
Sr Specialist - Analytics Metrics and Reporting at Mercer
Real-time monitoring and reporting help with better operations
The Intelligent Virtual Agent (IVA) feature helps to monitor the agents. We can see if an agent is getting stuck. For example, if an agent has not been logged out properly, we can log out that particular agent from a particular session because it hampers productivity. It helps us to be more productive. Our call center agents use the Agent...
Five9 review
Daniel N.
Head of Operations at a consultancy with 1-10 employees
Easily integrated into our custom dashboards, provides great visibility into data,...
The workflow automation is incredible for aggregating information and providing visibility into data and performance. The workflow automation helped us a lot because we could use different skills to get various people. Our programmer easily integrated the Five9 APIs into our custom dashboard, allowing for real-time data access. This was...
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