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VICIbox & VICIdial for AWS EC2 review
Naqash Ahmed
Senior Data Reporting Analyst at a educational organization with 1,001-5,000 employees
Has improved performance through real-time reporting and streamlined campaign...
Some parts of the dashboard could be easier to navigate for new users, and integration with CRM and analytics tools without needing external connections would be beneficial. The setup could also be simpler, especially for smaller teams. Simpler initial integration would ease deployment for teams without IT expertise. Improvements in...
VICIbox & VICIdial for AWS EC2 review
Harsh Shrivastava
Senior Software Engineer at a tech vendor with 10,001+ employees
Cloud contact center has optimized costs and improved real-time monitoring for...
The user interface and navigation could be simplified for new users, as some find it complex compared to competing platforms. We have requested integrating dial-in software directly within the UI pop-up for immediate access on the first page rather than requiring additional steps. Increased documentation is a critical need to help new users...
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