Regarding time savings or efficiency gains, there's no metric for the speed, but there is a metric for the quality, so now the answers coming in the chat and voice are far better, and the NPS score has improved by nine points. I would rate Cognigy.AI Platform a nine out of ten. I chose nine out of ten because the use case is straightforward, it's effective, and the quality of the chat is really good, though the setup complexity and pricing clarity have to be improved; once these are improved, I will give it a ten. Regarding Cognigy.AI Platform's AI capabilities, I think its governance and security are straightforward as they have given us the certifications we needed, but I am skeptical about the data privacy of employees and if there is any role-based access control existing in the platform. I find the accuracy and reliability of output from Cognigy.AI Platform to be very good, as the scalability of the solution was really good and our quality of answers was really good, so there is no issue in those areas. My advice to others looking into using Cognigy.AI Platform is to explore all the options and see what your use case is before finalizing on Cognigy.AI Platform. My overall rating for this product is nine out of ten.
