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Focus Contact Center Reviews

Vendor: Focus Telecom
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    What is Focus Contact Center?

    - Multichannel communications in the cloud: phone, email, chat, social media, www; - Full process automation in communications, sales and customer care based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

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    Buyer's Guide
    Contact Center Platforms
    October 2025
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    Helped 872,922 peers since 2012

    Focus Contact Center mindshare

    As of November 2025, the mindshare of Focus Contact Center in the Contact Center Platforms category stands at 0.8%, down from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Contact Center Platforms Market Share Distribution
    ProductMarket Share (%)
    Focus Contact Center0.8%
    Amazon Connect18.6%
    Genesys Cloud CX18.1%
    Other62.5%
    Contact Center Platforms

    Focus Contact Center customers

    Decathlon

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