A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.
| Product | Market Share (%) |
|---|---|
| Alcatel-Lucent OmniTouch Contact Center | 1.0% |
| Amazon Connect | 19.9% |
| Genesys Cloud CX | 17.4% |
| Other | 61.7% |
Alcatel-Lucent OmniTouch Contact Center was previously known as Alcatel Lucent OmniTouch Contact Center, OmniTouch Contact Center, OmniTouch CC.
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