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Genesys Cloud CX review
PeterDunkley
BA at Rise Asia Technology Limited
Real-time analytics enhances decision-making through improved visibility
Genesys offers many improvements across the piece. Generally, all of them improve somehow, especially if you move from legacy solutions. The real-time analytics feature has impacted decision-making by providing visibility to service SLAs and understanding customer journeys. Additionally, the integration capabilities are very good because it...
Genesys Cloud CX review
AB370
Manager, Customer Experience Country (France) at Stellantis
Enhanced customer interaction with integrated CTI improves service operations
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