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Alcatel-Lucent OmniTouch Contact Center vs Alcatel-Lucent OpenTouch Customer Service comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Alcatel-Lucent OmniTouch Contact Center and Alcatel-Lucent OpenTouch Customer Service based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
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768,857 professionals have used our research since 2012.
Ranking
17th
out of 36 in Contact Center Platforms
Views
40
Comparisons
26
Reviews
0
Average Words per Review
0
Rating
N/A
16th
out of 36 in Contact Center Platforms
Views
38
Comparisons
29
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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Comparisons
Also Known As
Alcatel Lucent OmniTouch Contact Center, OmniTouch Contact Center, OmniTouch CC
Alcatel Lucent OpenTouch Customer Service, OpenTouch CS, OpenTouch Customer Service
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Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise
Overview

A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

A comprehensive, modular application for multimedia contact center management.
An multimedia contact center solution that handles agent-based and self-service multimedia interactions, OpenTouch Customer Service (CS) helps you simplify the workflow between customers, the contact center and the rest of the organization.

The OpenTouch CS suite enables unified management of all customer-related activities in the front and back office. For maximum business value, the OTCS suite ensures that business rules, monitoring and automation are always consistently applied for voice, digital and social media interactions.

Sample Customers
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,857 professionals have used our research since 2012.

Alcatel-Lucent OmniTouch Contact Center is ranked 17th in Contact Center Platforms while Alcatel-Lucent OpenTouch Customer Service is ranked 16th in Contact Center Platforms. Alcatel-Lucent OmniTouch Contact Center is rated 0.0, while Alcatel-Lucent OpenTouch Customer Service is rated 0.0. On the other hand, Alcatel-Lucent OmniTouch Contact Center is most compared with , whereas Alcatel-Lucent OpenTouch Customer Service is most compared with .

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We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.