Alcatel-Lucent OmniTouch Contact Center vs Avaya Infinity Platform comparison

Avaya Infinity Platform and Alcatel-Lucent OmniTouch Contact Center compete in the contact center solutions market. OmniTouch seems to have the upper hand due to its advanced feature set, although Avaya remains attractive for its competitive pricing and support.

Features: Avaya Infinity Platform emphasizes robust communication capabilities, offering integrated voice, video, chat, and email support. It provides excellent connectivity for businesses seeking seamless communication. Alcatel-Lucent OmniTouch Contact Center specializes in sophisticated customer interaction management with detailed analytics and reporting tools, providing a deeper understanding of customer engagements. OmniTouch's system allows for personalized customer experiences through advanced features.

Ease of Deployment and Customer Service: Avaya Infinity Platform offers flexibility with both cloud-based and on-premise deployment options, making it easier to implement with efficient customer support. Alcatel-Lucent OmniTouch Contact Center, while known for more complex deployment requiring greater initial setup time, includes comprehensive customer support focused on personalized service, enhancing the user experience despite the longer implementation timeline.

Pricing and ROI: Avaya Infinity Platform is a cost-effective option with lower setup costs and quicker ROI potential, appealing to cost-conscious buyers. In contrast, Alcatel-Lucent OmniTouch Contact Center involves a higher initial investment but justifies the cost through strong ROI achieved with its advanced functionality and tailored solutions, benefiting those seeking a feature-rich experience.