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Siebel Contact Center vs TalkDesk comparison

Oracle and TalkDesk are both solutions in the Contact Center Platforms category. Oracle is ranked #8 with an average rating of 8.0, while TalkDesk is ranked #4 with an average rating of 8.4. Oracle holds a 1.5% mindshare in CCP, compared to TalkDesk’s 3.9% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 100% of TalkDesk users who would recommend it.
Siebel Contact Center
Read 1 Siebel Contact Center review
  • 92 Views
  • 56 Comparison Views
100% willing to recommend
TalkDesk
Read 11 TalkDesk reviews
  • 242 Views
  • 116 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Siebel Contact Center and TalkDesk based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

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Contact Center Platforms
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Siebel Contact Center
Ranking in Contact Center Platforms
8th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
TalkDesk
Ranking in Contact Center Platforms
4th
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
11
Ranking in other categories
Contact Center as a Service (CCaaS) (5th)
 

Mindshare comparison

As of June 2025, in the Contact Center Platforms category, the mindshare of Siebel Contact Center is 1.5%, up from 1.4% compared to the previous year. The mindshare of TalkDesk is 3.9%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Platforms
 

Featured Reviews

reviewer2492265 - PeerSpot reviewer
Has efficient automation features and the ability to integrate with multiple systems
The initial setup is quite difficult for the latest versions from 2020 and beyond and can take about four to five hours. It can now be deployed on the cloud. Oracle offers the same images for on-premise and cloud deployments, making it easy to switch between the two. I created the docker image using VM and completed the setup in a few hours.
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Vítor Hugo Pacheco - PeerSpot reviewer
Simple to manage workflow and inbound flow and easy learning curve
I like the simplicity of managing a flow, mostly inbound. It's the most powerful feature in TalkDesk. From the user's point of view, there's no need for a softphone or TIP phone. The solution is very seamless. We use AI with a custom solution outside of TalkDesk. It is very simple to learn how to use TalkDesk. If you are in a managing position, you have the academy. Within one or two days, you are trained to work as a system manager.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can integrate it with various systems for batch processing and other configurations."
"It is very simple to learn how to use TalkDesk."
"The most valuable feature of the solution is its ease of use."
"The tool is similar to RingCentral. It automatically integrates with your systems, so you can make calls directly from Teams instead of making calls with the TalkDesk application. It also has sentiment analytics features, similar to AI features, where you can analyze the tone of the person you're speaking with, determining if they are angry or happy. You can pull back data and analyze it on a separate system."
"The solution's most valuable feature is its calling feature. It is very stable for outbound calls, and the tool's call routing feature is efficient. We integrated it with Zendesk. I answered the calls in my queue and transferred the ones that were for escalation. TalkDesk is very user-friendly."
"With TalkDesk, you can use add-ons, like extensions, from another application. TalkDesk allowed us to leverage metrics and analyze long calls using additional add-ons. I remember using Observe.AI, which was a game-changer for our project involving governmental information."
"I believe it is a great return because our last solution did not have this strict relationship."
"TalkDesk and their online support being very helpful. I collaborated with another resource who managed call routing, and my role was to develop applications that interacted with the routing system as needed, such as taking over calls for payment processing and directing any issues to the appropriate support personnel."
"The solution is quite user-friendly."
More TalkDesk pros
 

Cons

"The product can be complicated to develop, as many methods exist to achieve solutions."
"There were two big issues, but in a general statement, it is a stable tool."
"Inbound calls are shaky, especially if your internet speed is not high. It happens because of the internet bandwidth. The solution must be stable for regions with slow internet speeds, such as South Africa, Nigeria, and Kenya. It is because Africa doesn't have a good internet infrastructure."
"One area of improvement is the customization options for cloud storage."
"One area for improvement in TalkDesk is its graphical environment, which doesn't allow for customized placement of icons or separate pages, making it challenging to organize and maintain complex applications. Additionally, for IVR applications, it lacks certain features like default inter-digit timeout settings or overall prompt timeout settings, which are common in other products. I also faced challenge was with call logging, as the system didn't perform well in retrieving and playing back call audio during development, although this might have been due to our specific setup or data volume."
"There is room for improvement in the flexibility of the dashboard and reporting customization."
"The solution's reporting feature is sometimes delayed and could be improved."
"The solution lacks some features for outbound campaigns compared to other providers."
"The drawback of the tool revolves around the fact that I see it is very slow when loading the pages."
More TalkDesk cons
 

Pricing and Cost Advice

"The platform is expensive."
"If we need less number of licenses, the pricing will be high."
"TalkDesk's pricing is with the investment."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
20%
Retailer
12%
Energy/Utilities Company
10%
Non Profit
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Siebel Contact Center?
The platform is expensive. Many metrics for these licenses are mainly user-based, which makes it quite costly. I rate the pricing a ten.
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What needs improvement with Siebel Contact Center?
The product can be complicated to develop, as many methods exist to achieve solutions. This complexity can make it challenging to find the right approach. Also, AI integration could be expanded.
See all answers
What is your primary use case for Siebel Contact Center?
Our customers use it to store all their customer data and manage their processes. The Contact Center integrates with the CTI platform so that when a customer calls, the agent has access to the cust...
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What is your experience regarding pricing and costs for TalkDesk?
We do not have a point of comparison, but in general, I consider it a fair price.
See all answers
What needs improvement with TalkDesk?
We are still relatively new to this tool so we are not sure what could be improved. However, we consider it to be a great tool.
See all answers
What is your primary use case for TalkDesk?
Our industry is insurance. We are a middle to large enterprise with around seven hundred employees and about one thousand mailboxes. We have four contact centers, each with around twelve or fifteen...
See all answers
 

Comparisons

Amazon Connect vs Siebel Contact Center Logo
Amazon Connect vs Siebel Contact Center
Compared 59% of the time
More Siebel Contact Center Competitors
Genesys Cloud CX vs TalkDesk Logo
Genesys Cloud CX vs TalkDesk
Compared 37% of the time
Five9 vs TalkDesk Logo
Five9 vs TalkDesk
Compared 37% of the time
More TalkDesk Competitors
 

Product Reports

Buyer's Guide
Contact Center Platforms
June 2025
Siebel Contact Center reportDownload Siebel Contact Center product report
Buyer's Guide
TalkDesk
May 2025
TalkDesk reportDownload TalkDesk product report
 

Overview

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Oracle

TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.

TalkDesk offers a suite of essential features for robust contact center functionality. Queue management, voicemail, click-to-call, call forwarding, local caller ID, and comprehensive analytics ensure efficient query management and improved customer satisfaction.

Additional features to emphasize:

  • TalkDesk's compatibility with popular CRM systems and live chat tools enhances team performance and workflow cohesion.
  • TalkDesk's customer experience analytics include sentiment analysis and visually appealing dashboards to provide deep insights into customer emotions and trends, enhancing businesses' understanding and response to customer needs.
  • TalkDesk's automated workflows and direct ticket creation within the interface streamline operations further.
  • Finally, TalkDesk's AI-driven tools optimize call routing, provide detailed analytics, and assist in agent coaching, elevating the quality of customer interactions.

Additionally, TalkDesk's focus extends to quality and workforce management, providing tools for assessing agent performance and recommending improvements. Features like voice and screen recording, time-stamped comments, and gamified metrics offer valuable insights for performance enhancement.

The mobile app Talkdesk Conversations, available for iOS and Android, extends platform functionality for remote teams. It includes call placement, recording, and CRM connectivity features, ensuring uninterrupted customer service. However, the app has garnered limited reviews and ratings on mobile app stores.

In summary, TalkDesk is a comprehensive, AI-enhanced, and highly integrative solution for businesses seeking to optimize customer service and agent management. With its range of features catering to various customer service aspects, TalkDesk is a good contact center platform to consider.

TalkDesk
 

Sample Customers

Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Anki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Buyer's Guide
Contact Center Platforms
June 2025
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