Oracle CRM Reviews

As a consultant, I work with various products, including Oracle; Oracle is my base field because I myself was an Oracle consultant in the early phase of my life.

I mostly work with Oracle E-Business Suite, the ERP product. The product's name is E-Business Suite.

I used to work with all Oracle ERP products and CRM products, including Oracle CRM, and apart from that, I also worked in Salesforce and SAP.

These features aid my sales team performance. The sales process itself, from lead generation until order receiving, got streamlined. I cannot relate it one-to-one to revenue because I have been implementing it for my clients, so clients are in a better place to tell if it has helped them in their revenue. I would guess they definitely have helped in their revenue management, but the numbers are better told by the client.

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part.

The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all.

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

The multichannel service support has an impact on my customer service operations.

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, they're often in real trouble and need a prompt response. Sometimes the response comes a bit late, and there's too much bureaucracy involved.

It involves additional steps such as going to another desk and waiting for 24 hours for further actions.

I used Oracle CRM six months before, but I am not using it currently.

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

I believe there are no issues with scalability. The solution is completely scalable.

I have used Oracle CRM Opportunity Management and Sales Forecasting features.

Positive

When considering pricing for Oracle CRM, I think both products work fine in terms of total cost of ownership, but Salesforce is slightly less expensive. Oracle CRM is slightly more expensive, but in terms of 10-15 years coverage, both are equal.

In terms of installation, there's no question of installation. Nowadays nobody talks about on-premise things—it's all about SaaS-based, cloud-based systems. In Oracle CRM, you talk about OCI, so there are no questions regarding installations—those are already covered.

Some people using Oracle CRM were in the communication, telecommunication area. They were in Siebel, which was taken over by Oracle, so they became Oracle CRM users, and also some retailers.

The business process is what makes Salesforce better. Salesforce is more advanced in terms of analytics and business process coverage, especially the domains. Salesforce covers almost all the domains from lead generation to service management and order receiving, whereas Oracle CRM slightly lags in terms of domain coverage, such as in the retail and transportation areas.

I rate Oracle CRM nine out of ten.

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoption by our customers. I did work with Oracle CRM for two years. Now we changed from Oracle to HubSpot, so we're using HubSpot in combination with Oracle.

I use Oracle software internally. I'm also selling project management software, automation software, and network operation software within the company to our customers.

The Oracle solutions I use include making quotes with CPQ, making Oracle engagement clouds, and a little bit of CRM system functionality. I'm not the owner of it. I'm only using it to have admin access for my customers here. I'm not involved with any decision on what we're using at Broadcom for Oracle.

We did a certain type of adoption in Oracle. We made a certain object for it, and that works pretty well. The only thing is that customizing and making extra fields takes a little bit of a long time. However, if you do customize it, it works out well for that part.

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad.

Reporting is not good, so we use a lot of reporting tools on top of it.

I still use Oracle CRM.

I don't know the details because as an admin, I don't have to do much with it.

What I know is that we get data and put it on a storage and then put something on top for analytics or get it for integration to get to other systems. Some specific people are trained on that one. I don't actually know how the integration is set up or how easy it is. I think we use specialists, so I think it's not that easy, but I'm not sure.

I think it's scalable because we are a company with almost a hundred thousand people. We're using a cloud with no problem, so that's acceptable.

What I think is best is to use the cloud, and it goes quickly. Support confirms what you need. You have a lot of customization that can help you out from services or Oracle, whatever way you want to have it. We use public cloud.

I did actually work for IBM configuration manager for a bit, but I'm now working for Broadcom. I only was checking some information. I'm not using the tool and more looking at it from a competition point of view because the product we almost delivered is the same.

The setup was straightforward.

I'm not using other alternatives, so I need improvements because I at least get the information I need.

I'm actually mainly working with the knowledge internally.

Most of it is still on reporting.

For me, to set up a meeting is no problem.

For the marketing efforts, we're using HubSpot right now.

I would rate Oracle CRM an eight.

I am using Oracle Sales Cloud. Oracle CRM is related to customer engagement, and I use it for that purpose.

We are using Oracle CRM's enhanced analytics and reporting tools, and we have integrated it with the in-house analytics solution as well.

Our sales team uses all those analytics for identifying customer trends, reviewing the geography, the territorial data, and the pain points of the customer, and from there, they draw conclusions and inferences regarding which areas to improve and how to take things to the market.

Lower pricing is something we will always love to have, as no person can neglect that. Oracle is working on providing us with AI capabilities and a mobile-friendly environment, so I think that is covered.

I see operational cost reductions after the implementation of Oracle CRM. Before Oracle CRM, there were different systems running within the organization, and after the implementation, we have just one solution for all sales engagements, reducing the operational cost of multiple software running in the organization and the operational cost of maintaining those systems.

I wouldn't say that the deployment was the time-consuming aspect that is the room for improvement; our organizational processes were so complex that they needed to be mapped properly to the solution, and three to four months is not a big deployment time for a CRM solution.

Everything has room for improvement, so there is nothing perfect in the world, which is why I don't give a nine or ten.

I have been working with Oracle CRM for five years now.

I would rate the technical support of Oracle an eight, as ten is the best.

Positive

We already had all Oracle products working in the organization, so it was a simple and easy choice for us to go for Oracle CRM.

I faced no issues during the implementation of Oracle CRM five years ago. There is no recent deployment, so there are no issues.

From the tech side, around four people took part in the implementation, and from the business side, we had a team of around four or five people.

It took us around four months to implement Oracle CRM.

It is not just about configuration that made it take so long; you need to map the processes of the organization and manage all the change. There are a lot of things to do; it is not just about configuration, and configuration can be done in hours.

I was part of the team that personally participated in the deployment of Oracle CRM.

From the tech side, around four people took part in the implementation, and from the business side, we had a team of around four or five people.

This is the first time we're using it with Oracle CRM; prior to that, it was manual auditing, not automated or security and compliance management.

We are an Oracle shop, so we use the entire suite for Oracle for database, CRM, ERP; it's pretty much all Oracle driven from that point.

We are using Oracle CRM and have a partnership with Oracle as an enterprise partner.

Since we're a telecommunications company, we manage our entire subscriber base with Oracle CRM, as well as our contractors, employment staff; all of it is through.

The best features in Oracle CRM are that it's already integrated into our business, so it has a fair number of integrations with it. We don't have any issues with Oracle CRM and it's currently functioning perfectly well.

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics. I can say that it is meeting our needs perfectly.

It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.

The cross-channel support is an important factor since we're not only subscribing to multiple products but also selling to our customers.

From an Oracle CRM perspective, the pricing and cost is a challenging, but we do have lengthy and extensive discussions with Oracle to try and meet our needs. So far, it's proving to be beneficial; it's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

It's an expensive investment with Oracle CRM, but it's one that we've had for a long time, so not one that we're going to change anytime soon. It's something we will consider in terms of modernizing our strategy and maybe taking advantage of more cloud-based opportunities in the future.

It's not perfect with technical support from Oracle CRM, which is why we have managed services because it's far easier to get our issues addressed than going through tech support.

We have been using Oracle CRM for ten years.

I haven't been using other CRMs apart from Oracle CRM. Since I've been at the organization, and prior to that, it's always been Oracle CRM.

The installation of Oracle CRM is complex. We do have a managed services provider that provides specialized skill in terms of managing the Oracle infrastructure and environment, so we have had that invested in the past and we continue to do that.

We haven't really had any technical challenges with Oracle CRM. Whatever challenges we have had have been addressed and resolved accordingly, so right now, there isn't anything that is seriously impacting our business from an Oracle CRM perspective.

From our perspective, the solution remains stable. We don't really have issues with Oracle CRM, and we do have a managed service that ensures performance tuning is continued on a regular basis.

For now, we don't have any scalability issues with Oracle CRM. We will be looking at modernizing the stack to make it more architecturally friendly in terms of adding more integration from APIs.

I would rate my experience with tech support a six.

Neutral

We haven't used anything before, so this is the first time we are embarking on this program.

I'm only using Tufin for now.

I would rate Oracle CRM a seven out of ten overall.

I wish for the information to remain anonymous for both the company and for obvious security reasons.

We have a working relationship with Oracle CRM, so we'll leave it at that.

I am not interested in being a reference for Oracle CRM.

I use Oracle CRM for sales purposes.

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud. This includes reporting and advanced analytics capabilities.

The AI feature needs improvement. The technical support also has room for improvement.

We have been using Oracle CRM since 2023, which is approximately three to four years.

We previously used HoneyBook before switching to Oracle CRM.

I work with Oracle CRM which operates seamlessly with suggestive data capabilities. The solution operates on a hybrid cloud model.

I would rate Oracle CRM an 8 out of 10.

The most valuable feature of the solution is that it offers an all-cloud-based CRM solution. SSalesforce and Oracle mostly have the same features. No special feature makes Oracle stand out from the tools offered by the rest of the solution providers in the market.

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle.

When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool.

The solution's mobile app needs to be enriched with more functionalities in the future.

I have been using Oracle CRM for five years. My company has a partnership with Oracle.

It is a stable solution. Stability-wise, I rate the solution an eight or nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution an eight or nine out of ten.

I may not plan to add more users to the product as it currently meets our requirements, but we are looking at other products in the market.

Around 100 people in my company use the tool.

Oracle does provide support easily and whenever we require help. The cloud-based support is better. I rate the technical support an eight to nine out of ten.

Positive

The product's initial setup phase was not very difficult. For our specific scenario, we had some challenges because when we deployed it, it was a comparatively new product. There was no appropriate skill set available in our region so we faced some challenges, and, ultimately, we had to do the setup by ourselves. The issues during the setup phase were mostly associated with the vendor, who was not able to understand our requirements and translate them to Oracle.

For the product's implementation deployment strategy, initially, we did some system study, and based on those systems, we went directly to the configurations and conference room pilot phase with the end users. After the end users were satisfied with the tool, we started to configure the production environment and move it to production slowly and gradually once the conference room pilot was confirmed.

The solution is deployed using the public cloud services from Oracle in the UK.

The solution can be deployed in around five months.

My company's in-house team, consisting of two engineers, was involved in the deployment of the product.

The tool has definitely brought some financial benefits to our company, but they have not yet been measured, so I cannot tell you the number. It has increased the efficiency of the processes, saved a lot of man-hours, and brought many other operational efficiency benefits to the organization. The tool's use has led to a 10 to 15 percent cost reduction in my company.

In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool.

There are other vendors, but not in the applications area. For applications, my company mainly works with Oracle at an international level, and there are some local service providers that others may not be aware of currently.

My company chose to use Oracle tools since we have been using Oracle-based products since 2005. My organization has had a partnership with Oracle for over nineteen years.

The tool is meant for customer relationship management. It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas.

I recommend the product to other users.

I rate the tool an eight to nine out of ten.

For CRM, my company mostly uses it for automated placement, with requests to the customer endpoint. Customers will place their product orders through the CRM portal. 

I work on the technical side, managing servers and applications. I handle integrations.

The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori.

If it goes with Fiori, it will be more user-friendly compared to the Java-based UI.

We have enterprise businesses as our customers. Oracle also supports other business model as well.   

We have our separate Oracle expertise here. If we face any critical challenges, they support us. So, it's a licensed partner of Oracle, with local support.

I have also used SAP.

The product is straightforward to set up. There's no difficulty. It doesn't create any problems.

The deployment took around four to five hours. It is a typical configuration, not customization is needed. 

Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month.

CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. 

Moreover, the integration is easy. 

From a technical perspective, I can recommend it. Regarding functionality, there are a lot of other customized CRM tools coming up. 

I can recommend Oracle for the technical side and the user security.

Overall, I would rate the solution an eight out of ten.

We were looking at different CRM options to handle incidents and complaints. We also considered getting an accounting package, possibly from Oracle, as part of our solution.

During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing.

The analytics tools provided by Oracle CRM have impacted our decision-making process. These tools have been invaluable in larger deployments, such as in banks or large data warehouses. For example, in a previous project I worked on, we used analytics tools to streamline the process of underwriting loan proposals. This resulted in a high return on investment and proved to be of great value. 

I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users.

I have been working for three years. 

I rate the tool's stability a seven out of ten. 

Scalability is not an issue with an Oracle product. I rate it an eight out of ten. My company has around 1200 users.

I've interacted with Oracle support before. They're generally quite responsive, although the initial engagement can sometimes take some time due to internal routing processes. Once they're involved, though, they're aggressive in addressing business concerns and listening to feedback.

Neutral

We evaluated two other CRM vendors besides Oracle CRM. One offered some cost advantages, but the other didn't show much of a cost difference. We had strong reasons to consider both Oracle and the other vendor. Ultimately, it came down to negotiation and decision-making. One factor that weighed in Oracle CRM's favour was its analytics capability. 

Deploying Oracle CRM wasn't something we directly handled, but based on my experience from the product development side, I think they made deployment quite easy. They had a universal deployment agent that could be configured according to your infrastructure landscape. Initially, there were a few configuration-related challenges, but those could mostly be resolved with the right knowledge and information shared with the deployment team.

We haven't reached the stage where we can provide concrete ROI or cost reduction metrics. However, our estimation suggests the savings could be around 40 percent or higher once the tool is fully deployed. This estimate is based on research findings from independent agencies, which projected a 53 percent return on investment regarding operational efficiency and process excellence. We've taken a conservative approach and set our expectations at around 40-45 percent.

The CDP was bundled only in a SaaS model, Software as a Service. It wasn't private; however, it was a part of OCI, Oracle Cloud Infrastructure. These could be deployed on the customer's premises as well. So, we mostly considered our options as a full cloud or a hybrid approach, splitting between on-premises and cloud. We hadn't made that decision yet.

I rate the overall product an eight out of ten. 

I use it for deal registrations, pipeline reviews, approvals on financials and offers, and some sort of course reports to management regarding the pipeline review as well.

I don't use it for marketing activities, but for sales, it's good. It has good visibility and monitoring that makes it easier to view and review my pipeline.

I like the features and the 360-degree view of customer data.

I find the reporting features impactful. 

Integration is great because we have a lot of systems integrated. We have integration with SAP and other systems.

We use the on-prem solution as per company's regulations. The UI and the feel are very old. And maybe the end users need too much skills and training to get work on it. But after some sort of training period, users can work on it easily. But it's not that good on GUI, like the new Oracle system on the cloud.

So, I would like to see the UI improved and more automated reporting that doesn't require customization from our side.

I have been using it for a year and half. 

It is a stable product.

It is easy to scale, I can use it in a huge environment.

There are more than 500 end users. 

We have our internal support team that we deal with. We don't know if they're dealing with Oracle or not.

Microsoft is easier to get onboarded on and get trained on than ours.

Advantages of Oracle: The features, reporting, and maybe the stability.

I would recommend the Oracle Fusion Cloud, if it's legal as per the company's regulations, have their data on the Oracle Cloud.

Overall, I would rate it a seven out of ten. 

Oracle CRM helps us in several ways. First, it provides a global overview, allowing sales and marketing teams at the corporate level to track customer development and manage claims. This integration of customer data across the company also ensures that revenue streams are monitored in a manner compliant with country-specific regulations and international accounting standards, thereby enhancing the reporting processes. Otherwise, you must report it to the company and consolidate it globally. 

Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity.

Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support. 

I've worked with other CRMs, but primarily, these solutions were used for ERP functions and transactional processes like sales orders. We explored different applications for marketing, client management, and sales functions.

I recently conducted a quick analysis of procurement tools and asked several companies what factors to consider when purchasing software. Typically, we look at whether it covers our processes, pricing, etc. However, they pointed out something interesting: the coding language used in the software.

They explained that the software's coding language is crucial because any functional extensions or modifications need to be written in the same language to avoid integration issues. Additionally, they emphasized the importance of interfacing well with other applications. Lastly, they advised considering the company's track record. 

They highlighted that when one company acquires another, integration issues often arise within the organization. This can lead to changes in management, with new CEOs and directors coming on board. Management's strategic direction influences stability in the development of the company and its applications. This stability is noticeable when the CEO also owns the company.

Having a CEO who controls the company's software development has led to a strategic decision to select customers based on software development criteria. This approach ensures profitability, keeps the company updated on customer requirements and industry developments, and enables quick scalability through consistent programming in the same code language for all functions.

Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP.

Choosing the tool was more of a corporate decision. In the organization I worked for, decisions about software were made at a corporate level. Each function, like finance and HR, used global modules across all regions. For sales CRM, it was similar, but there were exceptions based on the specific needs of each market and product line.

There were challenges because our healthcare site relied on a legacy CRM solution that wasn't cloud-based. We initially had five solutions in our back-office environment but eventually narrowed it down to three. I suggested finding a single regional or global solution instead of multiple local ones. However, this raised questions about whether the products and services offered in one country were comparable to those in others. Finding the right IT application was challenging because the needs varied across countries. While I explored this further, I found that a US company was entering the European market, starting with the UK before expanding to other countries.

Traditional production companies commonly use SAP, Oracle, or similar systems. However, implementing such solutions in industries with strict country regulations and structures can be challenging. 

In certain countries, Oracle CRM has indeed helped improve our sales processes. However, in the Netherlands, we were still adopting it, so its impact was not yet realized. As part of the preparation for implementation, our organization underwent organizational changes to align with the software's deployment. Rationalizing such vast applications is challenging, especially in a global company with decision-making at multiple levels.

During the integration process, we didn't encounter many issues. It went quite smoothly. One challenge was migrating data from one system to another, which can be complicated. Overall, transitioning from a public cloud to a private cloud environment allowed us to streamline our applications and processes.

The duration can vary depending on factors like the complexity of your environment, the amount of data to migrate, and the number of systems involved. With a skilled team, a complex deployment or migration could take six to nine months.

Oracle's basic functionality has transitioned to the cloud, making it a cloud-based system. However, specific solutions for industries like healthcare remain on Oracle's legacy system. This is because Oracle acquires and integrates various companies into its portfolio, requiring the architecture and coding within these companies to be transferred, which takes time.

The recommendation is to phase out traditional coded software and replace it immediately with new software, offering it as a service. This transition addresses the challenges posed by legacy systems and aligns with the trend towards pay-as-you-go cloud-based applications and the integration of AI technology.

As AI becomes more prevalent, businesses must consider the future of their current traditional applications. The question arises: what will happen to these applications developed in-house or obtained through a license-based approach? Google, Amazon, Facebook, and Microsoft are at the forefront. 

AI is a priority for every company right now. While Google and Microsoft have integrated AI into their office applications, there's also significant development in AI for other business applications. I rate the overall product an eight out of ten.