We compared Oracle CRM and Pipedrive across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Pipedrive is notable for its visually appealing interface, customizability, and insightful reporting. Customers also praised its versatile automation capabilities.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Pipedrive should focus on improving ERP integration, documentation, and artificial intelligence.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Pipedrive's customer service has received mostly positive feedback. Users valued the vendor’s prompt responses and helpful assistance.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Pipedrive's setup is described as simple, straightforward, and user-friendly.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Pipedrive offers a reasonable and cost-effective pricing structure, making it a suitable choice for moderately sized companies.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Pipedrive offers great value for the cost. Added features like document solutions and e-signature, making it a worthwhile investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Pipedrive is a cost-effective solution, and users say it’s easy to track progress with Pipedrive’s visual interface. Reviewers say that Pipedrive could integrate more seamlessly with ERP solutions and leverage artificial intelligence better.
"The forecasting reporting section was the most useful."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"Case management, incident management, and request management features are valuable."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Technical support is very fast. It's customer friendly."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"The solution is scalable."
"The solution is pretty easy to use and intuitive."
"The usability of the solution is its valuable feature."
"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The initial setup is straightforward."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"The notifications features in Pipedrive are the most useful for tracking sales activities."
"It's very flexible and we can really fit it into our business model."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"An improvement would be to lower the price of the license."
"The licensing is expensive."
"I'd like to see more feature enhancements."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The cost can be a bit more expensive compared to other options."
"The product is expensive."
"You must pay more if you need an additional feature."
"The platform could be even more robust."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"Reporting capabilities of the solution could be improved."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
Oracle CRM is ranked 7th in CRM with 31 reviews while Pipedrive is ranked 13th in CRM with 12 reviews. Oracle CRM is rated 7.8, while Pipedrive is rated 8.2. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Pipedrive writes " An easy- to- use and scalable cloud-based CRM tool for managing and tracking". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Pipedrive is most compared with Apollo.io, monday.com and Real Estate CRM. See our Oracle CRM vs. Pipedrive report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
