Oracle CRM vs Pipedrive comparison

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Oracle CRM

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Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and Pipedrive compete in the CRM category. Pipedrive seems to have the upper hand due to its ease of use and cost-effectiveness, appealing especially to smaller businesses.

Features: Oracle CRM offers modular capabilities including integration across sales, service, and marketing, tailored to specific industries. It provides robust analytics and seamless ERP integration. Pipedrive excels in ease of use, flexible sales process management, and simple data customization.

Room for Improvement: Oracle CRM faces complexities in integration with third-party apps and requires interface improvements, as well as addressing performance issues and long customization times. Pipedrive needs better documentation, improved integration efficiency, and more advanced automation capabilities.

Ease of Deployment and Customer Service: Oracle CRM supports hybrid models with cloud and on-premises deployment options but has mixed reviews for customer service due to delays. Pipedrive operates on a public cloud model, generally fair but requires faster resolutions, and is considered more accessible than Oracle's service.

Pricing and ROI: Oracle CRM is expensive with higher upfront costs suitable for larger corporations, though it offers potential ROI with scalable use. Pipedrive is recognized for its cost-effectiveness, competitive pricing, and visible return on investment, benefiting smaller businesses.

To learn more, read our detailed Oracle CRM vs. Pipedrive Report (Updated: April 2025).

Oracle CRM vs. Pipedrive

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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Pipedrive

Ranking in CRM

16th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (5th), Opportunity Management (5th), Sales Force Automation (6th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 3.9% compared to the previous year. The mindshare of Pipedrive is 1.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"The product is straightforward to set up. There's no difficulty."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"It has a wide variety of use cases."

"The forecasting reporting section was the most useful."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"Oracle CRM helped us better understand the customer journey."

More Oracle CRM pros

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"It's very flexible and we can really fit it into our business model."

"The most valuable feature is the ability to create timelines and custom fields."

"The usability of the solution is its valuable feature."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The initial setup is straightforward."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

More Pipedrive pros

Cons

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"I'd like to see more feature enhancements."

"The licensing is expensive."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The user interface and performance could be better."

"The configuration requires a lot of technical intervention."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"Oracle CRM should have more integration with different platforms."

More Oracle CRM cons

"The product is expensive."

"The automation process is challenging."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"You must pay more if you need an additional feature."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

More Pipedrive cons

Pricing and Cost Advice

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"It is not cheap. It is more suitable for big companies."

"The licensing is on a yearly basis."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The product's pricing is manageable and flexible."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

More Oracle CRM pricing and cost advice

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"We pay $1000 a month for the tool."

"The product is expensive but provides valuable services."

"The solution is affordable."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"The price of Pipedrive has been reasonable."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"Pipedrive is relatively more affordable than other solutions."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

University

12%

Government

11%

Educational Organization

57%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Product Reports

Oracle CRM

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Also Known As

Market2Lead

PipelineDeals

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Oracle CRM vs. Pipedrive