Teradata and Microsoft Dynamics CRM compete in the data management and CRM software categories. Teradata excels in processing large volumes of data efficiently, making it a better choice for enterprise-scale data warehousing, while Microsoft Dynamics CRM offers robust integration with Microsoft tools, making it ideal for businesses reliant on Microsoft ecosystems.
Features: Teradata provides massive parallel processing, high-speed query execution, and in-database analytics, which are essential for managing extensive datasets. Microsoft Dynamics CRM's strengths lie in its seamless integration with Microsoft tools, customizable workflows, and comprehensive suite for business process management, beneficial for sales and customer relationship management.
Room for Improvement: Teradata could improve by reducing costs, updating administrative tools, and enhancing its cloud scalability. Users also suggest more intuitive interfaces and better support for unstructured data. Microsoft Dynamics CRM needs enhancements in UI/UX design, dashboard customization, and integration with non-Microsoft tools, along with improved handling of large datasets and automation flexibility.
Ease of Deployment and Customer Service: Teradata is adaptable, supporting on-premises and hybrid cloud setups, with highly rated technical support, though it requires significant expertise for deployment. Microsoft Dynamics CRM offers a straightforward setup and competitive customer service, mainly in public cloud deployments, but faces challenges in scaling to larger implementations.
Pricing and ROI: Teradata commands a premium price, justified by its high performance and enterprise-level ROI. Microsoft Dynamics CRM, while generally less expensive due to Microsoft bundling, still presents considerable costs with a complex pricing model. It offers notable ROI for businesses integrated into Microsoft's environment.
We have realized a return on investment, with a reduction of staff from 27 to eight, and our current return on investment is approximately 14%.
I would rate customer support as ten out of ten.
While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.
Sometimes the technical support for Microsoft Dynamics CRM is not qualified enough, and in some situations, we know the tool better than they do.
The customer support for Teradata has been great.
Customer support is very good, rated eight out of ten under our essential agreement.
The technical support from Teradata is quite advanced.
I would give it a ten out of ten for scalability.
Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.
This expansion can occur without incurring downtime or taking systems offline.
Teradata's scalability is great; it's been awesome.
Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.
I would rate it ten out of ten.
I find the stability to be almost a ten out of ten.
The workload management and software maturity provide a reliable system.
More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
If Teradata could provide a list of certified experts, that would be fantastic.
The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.
Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.
Teradata is much more expensive than SQL, which is well-performed and cheaper.
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
We spent roughly $295,000 on setup costs.
The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.
The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.
The CRM is very fast, which is the most important aspect, and it's very handy.
Teradata's security helps our organization meet compliance requirements such as GDPR and IFRS, and it is particularly essential for revenue contracting or revenue recognition.
The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.
| Product | Market Share (%) |
|---|---|
| Microsoft Dynamics CRM | 21.3% |
| Teradata | 1.4% |
| Other | 77.3% |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 22 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 12 |
| Large Enterprise | 49 |
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.
In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.
Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.
Teradata is a powerful tool for handling substantial data volumes with its parallel processing architecture, supporting both cloud and on-premise environments efficiently. It offers impressive capabilities for fast query processing, data integration, and real-time reporting, making it suitable for diverse industrial applications.
Known for its robust parallel processing capabilities, Teradata effectively manages large datasets and provides adaptable deployment across cloud and on-premise setups. It enhances performance and scalability with features like advanced query tuning, workload management, and strong security. Users appreciate its ease of use and automation features which support real-time data reporting. The optimizer and intelligent partitioning help improve query speed and efficiency, while multi-temperature data management optimizes data handling.
What are the key features of Teradata?In the finance, retail, and government sectors, Teradata is employed for data warehousing, business intelligence, and analytical processing. It handles vast datasets for activities like customer behavior modeling and enterprise data integration. Supporting efficient reporting and analytics, Teradata enhances data storage and processing, whether deployed on-premise or on cloud platforms.
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