CEO & Freshdesk reseller at a tech services company with 51-200 employees
Consultant
2017-03-18T04:17:08Z
Mar 18, 2017
Customer experience - ease of use for user
Collaboration - simple UI to help team collaborate
Integrations - integrate with other tools to share data to help team serve efficiently.
Metrics - ability to measure and improve
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Technical Analyst at a tech services company with 501-1,000 employees
MSP
2015-12-06T01:46:20Z
Dec 6, 2015
Monitoring and Performance Tracking
Adaptibility and Ease of Use
Ease of Platform to Develop Custom Business Processes
Capability of Adapting/Integrating with other Data Sources
VP Sales and Marketing at a tech vendor with 51-200 employees
Vendor
2015-11-25T20:29:40Z
Nov 25, 2015
Automatic and intuitive reports are what I've found most lacking in many CRM solutions. I'm also often frustrated by an inability to monitor meaningful pipeline status. I always look for something simple on the top with tons of detail on the bottom.
I think that the most important aspect in a CRM CEC is the integration between the different data sources and the capability of tracking and supporting the customer journey end to end
We asked PeerSpot users what they thought the most essential aspects of a CRM Customer Engagement Center was, and this is how they responded: As with most technology the CRM CEC needs to be comfortable and easy to use, adapting to the varying needs of the user. This includes the flexibility to integrate with other data sources and to generate customized results. Equally important was the ability to track and support customer journeys from beginning to end, monitoring performance, and...
Customer experience - ease of use for user
Collaboration - simple UI to help team collaborate
Integrations - integrate with other tools to share data to help team serve efficiently.
Metrics - ability to measure and improve
Monitoring and Performance Tracking
Adaptibility and Ease of Use
Ease of Platform to Develop Custom Business Processes
Capability of Adapting/Integrating with other Data Sources
Automatic and intuitive reports are what I've found most lacking in many CRM solutions. I'm also often frustrated by an inability to monitor meaningful pipeline status. I always look for something simple on the top with tons of detail on the bottom.
I think that the most important aspect in a CRM CEC is the integration between the different data sources and the capability of tracking and supporting the customer journey end to end