When evaluating CRM Customer Engagement Centers, what aspect do you think is the most important to look for?

Ariel Lindenfeld - PeerSpot reviewer
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PeerSpot user

4 Answers

it_user629511 - PeerSpot reviewer
Mar 18, 2017
Search for a product comparison in CRM Customer Engagement Centers
it_user338421 - PeerSpot reviewer
Dec 6, 2015
it_user346464 - PeerSpot reviewer
Nov 25, 2015
it_user338745 - PeerSpot reviewer
Real User
Nov 10, 2015
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: May 2024.
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CRM Customer Engagement Centers
We asked PeerSpot users what they thought the most essential aspects of a CRM Customer Engagement Center was, and this is how they responded: As with most technology the CRM CEC needs to be comfortable and easy to use, adapting to the varying needs of the user. This includes the flexibility to integrate with other data sources and to generate customized results. Equally important was the ability to track and support customer journeys from beginning to end, monitoring performance, and...
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