SolarWinds NPM and ManageEngine OpManager compete in the network monitoring and management category. SolarWinds NPM seems to have the upper hand due to its extensive customization capabilities and strong alerting system.
Features: SolarWinds NPM is recognized for its robust toolset offering multiple configuration options, a strong alerting system, and integration capabilities with various network devices. It supports extensive customization, allowing businesses to tailor the product to specific needs. ManageEngine OpManager is known for straightforward monitoring, a broad feature set, and competitive pricing, though it might not provide the same level of customization as SolarWinds.
Room for Improvement: Users suggest that SolarWinds NPM could enhance its network discovery process, alert configuration, and integrate multiple features into a single interface. Its support resources can be limited for non-Cisco equipment. ManageEngine OpManager users notice issues with recording performance, accuracy in monitoring, and seek more support for additional features and devices. Enhanced AI capabilities and improved dashboard customization are potential areas for improvement.
Ease of Deployment and Customer Service: SolarWinds NPM and ManageEngine OpManager are primarily deployed on-premises. SolarWinds offers hybrid cloud options, while OpManager also provides limited public cloud deployment. SolarWinds NPM users report mixed experiences with customer service, appreciating responsive technical support but experiencing aggressive sales tactics. ManageEngine OpManager receives similar reviews, with users valuing timely support but noting the need for faster response times.
Pricing and ROI: SolarWinds NPM uses modular pricing, allowing businesses to purchase specific functionalities, leading to potentially higher costs based on feature requirements. It is seen as costly compared to some competitors but offers a favorable ROI due to comprehensive monitoring. ManageEngine OpManager is described as more cost-effective, with competitive pricing appealing to smaller enterprises, providing strong ROI, especially when using multiple ManageEngine products together.
However, from a sales perspective, it's very challenging for the initial sale, and even renewals are tough when it comes to the price point.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
I would give nine points out of ten for ManageEngine OpManager's technical support.
More support is needed, especially on weekends.
The rating for support would be six out of ten for ManageEngine OpManager.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
Scalability is needed more in automation and AI functionalities.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
The NPM product is stable, particularly when used for simple network monitoring.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Improving the after-sales support and learning materials for local engineers and partners to enhance their capacities and expertise.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment.
The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
It is not too pricey and is adequate.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The biggest benefit of ManageEngine OpManager for our customers is centrally managing the users and assets of an organization, along with link management, bandwidth management, and similar functionalities.
Managing platforms and network device virtualization on one platform is beneficial.
Whenever any node is down in our network, whether it is a server or any network device, we receive information through email that the device is down.
It provides a detailed overview of the network, which is valuable.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
| Product | Market Share (%) |
|---|---|
| SolarWinds NPM | 3.4% |
| ManageEngine OpManager | 1.5% |
| Other | 95.1% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 15 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 33 |
| Large Enterprise | 85 |
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.
SolarWinds NPM Features
SolarWinds NPM has many valuable key features. Some of the most useful ones include:
SolarWinds NPM Benefits
There are several benefits to implementing SolarWinds NPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SolarWinds NPM solution.
PeerSpot user Andrew N., Senior Network Engineer at Element Critical, says, “The "Performance Analyzer" feature is the solution's most valuable aspect. It's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic. With a click of a button you're able to, in one interface, look at historical data for those items.” He also adds, “From the troubleshooting point of view, just having that peace of mind is great. And, The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
Daniel S., Systems and Data Warehouse Supervisor at MMSD, mentions, “The alerting and usage tracking is a valuable feature because it alerts us when we're getting near capacity on disk space, network utilization or processor utilization. It helps us manage our capacity and enables us to be proactive.”
A Senior Vice President and CIO at a financial services firm explains, “As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning. It also gives us visibility of spikes and allows us to track down the reasons for their occurrences. So too, it makes room for potential processes that have gotten hung or runaway and to know when it's time to reboot a server or service.”
Dinesh N., Digital Innovation at Bobcat Company, states, “The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.”
Fazal A., Implementation & Support Specialist at 360Factors, comments, “We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down. In the event an interface goes down, we have multiple reports that include availability monitoring, network uptime monitoring, and network downtime monitoring. These reports are on multiple schedules such as the end of the day, end of the last business day of the week, monthly, and quarterly. This gives us the ability to provide reports to our management and let them know the performance of our network.”
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