ManageEngine OpManager Reviews

Our primary use case for the solution is monitoring all the infrastructure in our company.

The dashboard, versatility and larger horizon are valuable.

The solution can be improved by keeping information about the processes. For example, I previously used SCOM, and in SCOM, if the CPU gets higher for more than 90%, like 20 minutes, an alert triggers the management, and it can do everything a monitoring tool should do. Hence, the solution can be improved by tracking process information at any time throughout the day when the CPU goes for about 90%, and it should record that process. Additionally, real user and UI monitoring are not practical as management does not have real user monitoring for the application and SAP service for account servers.

We have been using the solution for approximately seven months and are currently using the latest version.

I cannot comment on stability at this time because we have used it for only seven months.

The solution is scalable, and we have over 1,000 users utilizing it. It covers SAP, Linus and others, so I rate it a nine out of ten.

The customer service and support team are good. However, we asked them to provide training to some of our team members, and they have not done that. Therefore, I rate them as seven out of ten.

Neutral

We were previously using SCOM for infrastructure monitoring. However, this solution provides better insight for every CPU than SCOM, and it has a more practical implementation than SCOM. We switched solutions because we sought a holistic tool to manage our networks and models.

The initial setup is not difficult. I rate it an eight out of ten. Deployment takes less than one hour to divide properly with all the configurations and parameters. We had eight people involved in deployment, two from our organization and six from Dynatrace. However, our company is very large, and it has thousands of servers, so it has taken about seven months to deploy.

We implemented it with a vendor team and in-house employees.

We have seen a return on investment but not on time and resources. However, since the tool is working fine and people love it, we do not have any problems.

The price of the license is great. It has posed itself on a very aggressive pricing scale. So I think the pricing is good and in line with the kind of service it is providing, and if they keep it like this, they're going to take over the market. I rate it a five out of ten, with one being cheap and ten being expensive.

I rate the solution a seven out of ten. The solution is good but can be improved by improving documentation about its processes. I recommend the solution to users considering implementing it.

We primarily use the solution for monitoring servers, networks, and security.

We run weekly and monthly reports to provide exceptions. And yeah, it's helped our organization remediate problems proactively.

The integration with the firewall monitoring, the security monitoring, is great.

The setup process is simple. 

It is scalable. 

It is stable and reliable. 

Nothing at this stage needs to be improved. 

The pricing is quite high. In terms of the value, it is expensive.

We had quite a few challenges with customizing many of the monitors. Monitor customization was not that easy. It'd take quite a bit of work.

We had some stability issues at the outset that have since been resolved.

I've been using the solution for two years. 

It was very unstable to start with for about seven months. That said, it was determined that was a memory-related problem. After the memory-related problem was resolved, it became more stable.

The solution can scale well. 

We have 15 people on the solution currently.

We've dealt with support in the past, and they were helpful and responsive.

We had a few challenges where issues went backward and forward a few times. We explained the problem, yet they wouldn't address their problem directly. They would move around the problem. That went on over a period of a month. It took a long time to resolve the problem since it wasn't understood exactly where the issue was.

Positive

I also use SolarWinds. 

We used to use WhatsApp Gold. We switched from that based on the look and feel of the product. The customer preferred the look and feel of ManageEngine to WhatsApp Gold.

In terms of deployment, it's a fairly straightforward initial discovery process.

We had so many modules, including the firewall monitor, et cetera. It was deployed over several months. It took about three months.

It is not difficult to maintain the solution. 

We used third parties and integrators during the installation process.

It is a pricey solution. However, I don't directly deal with pricing. 

We did not evaluate other options before moving to this product. 

I'm not sure which version of the solution we're using. It's likely the latest update. 

Based on the high cost, I'd rate the solution six out of ten. 

I don't know if I would recommend it. I would be at 50-50 on recommending it. If you're looking for specific features, then I would recommend it. However, I work with a lot of monitoring products, including SolarWinds and WhatsApp Gold, and I would say your functionality and value would be about 50%. It really depends on what you want to use it for. If I were to use it as straight monitoring, then just note up and down, I would say there are much cheaper options. If you want to use some of the functionality with the firewall analyzer, and NetFlow integration, then it might be a bit more valuable to you. Still, as an overall product, you'd probably prefer SolarWinds over ManageEngine.

For us, it's taken a long time to try to get the stability of the product. Now that we've got stability, it's still taking a long time to get the level of reporting out that we require. It's just slow progress around resolving problems, and maybe that's an integrated problem. I'm not sure. The integrator says that some of it is a vendor-related problem. I see value in certain areas, however, overall, there are better solutions.

The features we found most valuable in ManageEngine OpManager are the probe server and reporting because they're pretty good features.

What I'd like ManageEngine OpManager to improve on is artificial intelligence.  In particular, the machine learning feature should be integrated with the sensor flow. Doing this will give leverage, especially when you look at other products such as the Cisco DNA Center. When a switch goes down, I should be able to build on the correlation of other physical devices it's connected to so that I can integrate that with my CA CMDB. The ManageEngine OpManager team needs to draw a long-term roadmap where that feature becomes an integral part of the solution because right now, machine learning in ManageEngine OpManager is a long process. The solution doesn't have MLS search and I want to see ML being developed and applied for CA CMDB to greatly reduce the burden of tying everything.

For example, if I have a data center switch that goes down now, I should know what server it's connected to, and when that switch goes down at twenty-four ports, I would get twenty-four alerts for different devices plugged in. I should be able to make a correlation that the major problem lies in the switch and not with the twenty-four elements connected to that switch. That is where machine learning should come into play and the ManageEngine OpManager AI should indicate "This is where the root of your problem is."  It could be difficult, but this is a feature that should be improved or added to the solution.

What I'd like to see in the next version of ManageEngine OpManager is for the machine learning and AI to be tied with the correlation engine because, at the moment, the existing correlation is lacking in terms of contextual awareness. Contextual awareness has to be more customized so that the operator or the person building or customizing the tool should have the flexibility to tie it with the CA CMDB application and the underlying inventory. This way, ManageEngine OpManager becomes more of a straightforward, next-generation solution concerning monitoring. For example, another player like New Relic has an application management module that's far ahead, but it's still lagging and would still need to catch up in terms of managing needs.

ManageEngine OpManager has integrations through APIs, but still needs further enhancement because there are still certain applications that would take hits, so the level of contextual awareness needs to be built on more, and that takes time.

I've been using ManageEngine OpManager for about one year now.

I found the support for ManageEngine OpManager fantastic. I've called the support team several times, and the team always came back to me immediately. There wasn't any delay with the response, and whenever there was a feature that my company felt was missing in ManageEngine OpManager, the product engineering team would include that in the roadmap. The team also indicated other features still being worked on and what has been worked on. My interaction with the ManageEngine OpManager support team has been good so far. There's no doubt about it.

Presale, after-sales, and whenever there's an issue, I would rate the support provided by the product engineers of ManageEngine OpManager as five out of five. I would recommend the solution in terms of the support provided because, in comparison with other products, the support team listens to the customers. It's been a nice experience for me, so far.

My company has been comparing products and found out that it's better to stick with the existing product, ManageEngine OpManager, instead of going with another because now the team knows about the issues and downsides and how to address those.

The initial setup for ManageEngine OpManager was very simple. It was very, very easy. On a scale of one to five, with five being very easy and one being very difficult, my rating for the setup is four out of five.

Concerning the ROI from ManageEngine OpManager, we're very happy and satisfied because we didn't have to pay for additional overheads, particularly because we now don't need that many admins, so we were able to save. We're able to run the show with just three operators.

On a scale of one to five, with one being the worst and five being the best, I would rate the ROI we get from ManageEngine OpManager as four out of five.

Pricing for ManageEngine OpManager depends on the number of nodes you onboard and whatever pricing is reflected on the ManageEngine portal which offers discounts from ten percent to fifteen percent. It purely depends on the sales volume and the negotiation.

In my organization, there are about one thousand two hundred nodes which cost around $29,000 per year. There's no additional support fee or maintenance fee from ManageEngine OpManager.

Pricing for the solution is highly competitive and I would rate it five out of five. ManageEngine OpManager is one of the most competitive options out there.

I did a small POC on SolarWinds, and unfortunately, the supply chain code got hacked and that impacted other SolarWinds products a lot. SolarWinds took a beating, and if that hack didn't happen and there wasn't much impact on other product lines, SolarWinds would be the clear winner over ManageEngine OpManager. Price-wise and support-wise, both solutions are good, but because of the hack, there is a security concern with SolarWinds, and this was a major reason to push back on SolarWinds, otherwise, my company would have gone with that solution.

I also compared ScienceLogic with ManageEngine OpManager, and though ScienceLogic has its engine, the engine fails whenever I try to build custom reports that my customers need. In ManageEngine OpManager, on the other hand, the process is simple. You just export it to a CSV format and you can do whatever you want with your other tools, so it's very easy, but in ScienceLogic, doing it would take a lot of time because of the connectors.

ManageEngine OpManager works better than other solutions because you don't need to be a guru to do simple tasks on it.

I'm currently using ManageEngine OpManager.

Within my organization, thirty people use ManageEngine OpManager daily. The solution is being supported 24 x 7.

In terms of maintenance, a stable code is released every six months, so my team has to go back and plan it accordingly, which means keeping all the servers redundant. During the design process itself, the ManageEngine OpManager team did indicate that every quarter, certain packages would be released because the solution is dependent on Java and other frameworks, so it needs to be patched accordingly. Whenever a new patch is released, or there's a major code release at the design level, you need to keep servers more redundant, so you won't run into any issues, and this has helped my company reduce downtime. The monitoring has been always available and ManageEngine OpManager has never gone down. Only one staff is required for its maintenance.

My advice to others looking into implementing the solution is that if you're a legacy customer and you have budget constraints, ManageEngine OpManager is the way to go because it's a very simple solution for deployment, monitoring, and device availability. Though other competitors have advanced features, if I'm not using those features, then it doesn't matter. I'll be better of with ManageEngine OpManager because it's simple to use.

My rating for ManageEngine OpManager is eight out of ten.

My company is a customer of ManageEngine OpManager, not a partner.

Our primary use case is securing the appliance. I look after security compliance within my organization.

The reason we are still using it, is that so far, we are happy with the overall solution.

The tool is user-friendly which is the number one thing I love about it. The feedback that I've received from the team, it's user-friendly. The dashboard is very rich and very interactive. The UI is very interactive. It's easy to set up and configure. These are the top three features I liked in this solution. 

When there are so many solutions, with that case improvement, it's extra developing an emerging market.  Sophos is one of the products the team recently experienced. 

Unfortunately, we had a bad experience with Sophos EndPoint Central because the tool did not work as expected. It actually interfered. It hampered our production environment. So, we were not happy with the solution and had to roll back all of the Sophos agents we had installed in our environment.

Because of the security and overall performance issue, the tool did not work as expected. So, there were a lot of complications with the tool.

The main area for improvement for ManageEngine OpManager is its performance. The team is looking for a network monitoring and management solution that is reliable and does not interfere with their production environment.

It has been seven to eight months because we recently procured it. It's a SaaS solution, so it's a cloud-based product.

I would rate the stability a ten out of ten.

I would rate the scalability an eight out of ten. There are over thousand end users using this solution. We use it on a daily basis. 

We have our own solutions, which we use for our in-house and some other third-party solutions.

The setup was easy. When it comes to setup with Sophos, the setup is easy. Quite straightforward. But when it comes to actually managing or monitoring the solution, the policies, so the worst part of the product is Sophos abruptly or suddenly changes its policies. It does a lot of things in the background, and the administrator is not at all aware of it. So, it becomes very difficult for the administrator to troubleshoot the exact issue that probably got caused because of Sophos. So, the management of Sophos is difficult.

The deployment took a couple of days. 

The deployment was done in-house. Only two people are required for the deployment process. They were network admins. 

We have a dedicated team for maintenance. 

I would rate the pricing a seven out of ten, where one is low and ten is high price.

It is not really expensive; it is nominal licensing. 

We were looking at the other competitors in the market. Trend Micro is a very strong contender when it comes to endpoint security. So that's the reason our organization decided to proceed with Trend Micro, or we will be proceeding with Trend Micro from next year.

I would recommend using the solution. I would rate the solution a nine out of ten. 

We use the product to monitor service equipment. 

The product provides intensive reports. 

You cannot resolve 100 percent of the issues yourself. You would need to reach out to the support. It needs to be cheaper. 

I have been using the product for a couple of months. 

ManageEngine OpManager is stable. I rate it an eight out of ten. 

I rate ManageEngine OpManager's scalability a seven point five out of ten. My company has four users. 

ManageEngine OpManager's deployment and maintenance is easy and takes three days to complete. You need two resources to handle the process. 

The tool's licensing costs are yearly. 

I rate the product an eight out of ten. The choice of equipment and scale depends on your specific needs. For small to medium-sized businesses (SMBs), basic sets of equipment may suffice.

We use the solution to monitor links. It also helps us to track servers and monitor logs. 

We encounter challenges in monitoring cloud services. I would also appreciate it if there was someone available to walk you through the documentation. 

I would rate the product's stability a seven point five out of ten. 

The solution is scalable. 

The product's response is slow. 

The tool's setup is straightforward. 

The solution's licensing costs are yearly and based on the number of applications. 

I would rate the product a seven out of ten. 

We use the solution to monitor URLs and online infrastructures.

The solution's most valuable feature is granular monitoring. We can check the status of VMs using it.

They should add more features to URL monitoring. Also, they should include more synthetic features to get real-time insights in case of system downtime. It will help us prevent the issues from occurring further.

We have been using the solution for two years.

The solution is finely stable. I rate its stability as an eight. We do have difficulties updating the certificate. We can only update it with the local account. They should allow every administrator account to update the SSL certificate.

We have eight users of the solution in our organization. It is a scalable solution, and I rate its scalability as an eight.

We have purchased a subscription for the solution's global technical support service. It enables patch updates at regular intervals. For any queries, I reach out to their team through messaging. They immediately respond and suggest essential documentation to fix the errors.

The solution's initial setup is straightforward. We can refer to the guidance document for the process.

The solution's price is reasonable. I rate its pricing as an eight.

It is easy to understand the metrics using the solution compared to SolarWinds.

I rate the solution as a nine.

The primary use is for network infrastructure monitoring, however, there are three editions. There is the professional, there is the enterprise, and there is the OpManager Plus. Personally, I prefer the OpManager Plus since it monitors everything including network routers, switches, servers, virtual machines, virtual machine hosts, storage, and firewalls, and all-in-one solution. I generally prefer OpManager Plus edition.

We like that now we can monitor the entire infrastructure, servers, temperature applications, and house for virtual machines. It's all-encompassing monitoring. We can watch everything that is connected to the network.

It's much simpler to use this solution than the regular version. With the regular version, you have to do an add-on for everything. If you want to monitor a database, you have to buy an add-on for the application. If you want to monitor a firewall, you need a license for firewalls. 

The traffic monitoring and the traffic analysis are great. The monitoring of servers that host services is very important since you can see a problem before it becomes a problem. Monitoring the firewall screen is a good way of preventing breaches. Also, monitoring the storage rather than switching from screen to screen to my monitor the storage has been very useful. I monitor the infrastructure and from one screen, you can see every problem for everything that is connected to your network.

Some of our customers have been asking that OpManager have a feature to monitor the operating system, however, I tell them that Endpoint Central is doing that. You can buy endpoints and then OpManager, and they integrate between them, and everything is okay. I don't really have another feature to add.

I've been using the solution for eight to ten years. 

The stability is ten out of ten. The solution never fails. 

OpManager Enterprise has unlimited scalability. OpManager Plus goes to only 1000 devices in the application. So OpManager Enterprise has limitless scalability. OpManager Plus is limited to 1000. 

The setup is straightforward. The only thing that takes time is registering every device that is in the network. For every switch, you need to provide its credentials. For every router, the same. So every device needs to be enrolled in the platform. That takes some manual labor, especially if there are different accounts for each device. You have to enroll them, create the keys, create the credentials, then enroll them.

Installing the solution takes two to three hours. Configuring the solution and implementing every device in a network can take from days to maybe months. It depends on the number of devices and the complexity of the architecture where it is installed.

I'd rate the pricing six out of ten. 

I've seen other networks like Lansweeper and other solutions that provide network monitoring, and the prices are similar.

There can be add-ons involved. Add-ons depends on the license of OpManager. If you have OpManager Plus, you have very few add-ons. If you have OpManager Enterprise, you need an add-on for everything you want to monitor, from database, application, servers, VM host, et cetera.

I'm not sure which version of the solution I'm on. 

It is a good return on investment. It is a workload simplified. You can see everything on the screen. You get reports and secure your network, and also get notified if something is wrong or something might happen.

I'd rate the solution nine out of ten.