ManageEngine OpManager Reviews

I have had a gratifying experience with ManageEngine OpManager. The solution is easy to use and implement, and almost all the desired features can be obtained from it. Compared to other deployed solutions, ManageEngine OpManager works satisfactorily with our company's environment. ManageEngine OpManager is also more affordable than competitor solutions. 

The ease of use and comprehensive integration are the most valuable features of ManageEngine OpManager. The product offers a straightforward integration of a multitude of devices, networks, storage, and services. The historical reports provided by ManageEngine OpManager are crucial for our company in identifying incidents and errors on devices or monitoring points. 

When it's tried to connect a domain controller for monitoring to the tool, it's mandatory to use a domain admin privilege for the integration. Whenever the domain admin is changed for the solution, monitoring processes come to a halt. Our company hasn't been able to fix the aforementioned issue. 

The tool can create a high-privilege service account to monitor the domain controller. WMI and SNMP integration with the domain controller should be seamless, and domain admin issues should be resolved in ManageEngine OpManager.  

I have been using ManageEngine OpManager for two years. 

I would rate the stability a ten out of ten. Our company experienced outstanding stability and availability in the solution. 

I would rate the scalability a ten out of ten. Our company's IT team uses ManageEngine OpManager, which is used 24/7 by five to seven professionals. 

I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective solutions. 

Positive

I would rate the initial setup a nine out of ten. The perfect setup of the solution took just three or four days in our company. 

A local vendor was used by our company to deploy ManageEngine OpManager. 

I would rate the pricing as two out of ten. The solution is highly affordable. 

In our company, we also use ADAudit, which acts as a service manager for the ticketing system. 

Our organization uses the solution to monitor networks, servers, services, traffic, websites, and storage limits. Our company's services are highly available. Our organization has never faced issues, critical downtime, or service interruptions with ManageEngine OpManager. The product offers value at par with our organization's expectations. 

The solution allows report extraction and easy integration with other third-party systems. For instance, the SoC system log errors or alerts on monitored devices or connections are provided to the SoC team.  

The product offers outstanding real-time monitoring features. Some alerts in ManageEngine OpManager have been customized in our organization as per the business and security requirements. The customization of ManageEngine OpManager's dashboard for the monitoring team was also effortlessly implemented in our company. 

Our company is satisfied with the solution's reporting and alerting capabilities. When we trigger traffic bandwidth, memory usage, and hard disk utilization in our company, our team receives alerts for these specific points.

I would definitely recommend ManageEngine OpManager to others. I often recommend solutions from ManageEngine to my colleagues and other professionals due to its affordable price, easy implementation, scalability, stability and a bunch of highly beneficial features. I would rate the solution a nine out of ten overall.  

Our primary use case for the solution is monitoring all the infrastructure in our company.

The dashboard, versatility and larger horizon are valuable.

The solution can be improved by keeping information about the processes. For example, I previously used SCOM, and in SCOM, if the CPU gets higher for more than 90%, like 20 minutes, an alert triggers the management, and it can do everything a monitoring tool should do. Hence, the solution can be improved by tracking process information at any time throughout the day when the CPU goes for about 90%, and it should record that process. Additionally, real user and UI monitoring are not practical as management does not have real user monitoring for the application and SAP service for account servers.

We have been using the solution for approximately seven months and are currently using the latest version.

I cannot comment on stability at this time because we have used it for only seven months.

The solution is scalable, and we have over 1,000 users utilizing it. It covers SAP, Linus and others, so I rate it a nine out of ten.

The customer service and support team are good. However, we asked them to provide training to some of our team members, and they have not done that. Therefore, I rate them as seven out of ten.

Neutral

We were previously using SCOM for infrastructure monitoring. However, this solution provides better insight for every CPU than SCOM, and it has a more practical implementation than SCOM. We switched solutions because we sought a holistic tool to manage our networks and models.

The initial setup is not difficult. I rate it an eight out of ten. Deployment takes less than one hour to divide properly with all the configurations and parameters. We had eight people involved in deployment, two from our organization and six from Dynatrace. However, our company is very large, and it has thousands of servers, so it has taken about seven months to deploy.

We implemented it with a vendor team and in-house employees.

We have seen a return on investment but not on time and resources. However, since the tool is working fine and people love it, we do not have any problems.

The price of the license is great. It has posed itself on a very aggressive pricing scale. So I think the pricing is good and in line with the kind of service it is providing, and if they keep it like this, they're going to take over the market. I rate it a five out of ten, with one being cheap and ten being expensive.

I rate the solution a seven out of ten. The solution is good but can be improved by improving documentation about its processes. I recommend the solution to users considering implementing it.

We primarily use the solution for monitoring servers, networks, and security.

We run weekly and monthly reports to provide exceptions. And yeah, it's helped our organization remediate problems proactively.

The integration with the firewall monitoring, the security monitoring, is great.

The setup process is simple. 

It is scalable. 

It is stable and reliable. 

Nothing at this stage needs to be improved. 

The pricing is quite high. In terms of the value, it is expensive.

We had quite a few challenges with customizing many of the monitors. Monitor customization was not that easy. It'd take quite a bit of work.

We had some stability issues at the outset that have since been resolved.

I've been using the solution for two years. 

It was very unstable to start with for about seven months. That said, it was determined that was a memory-related problem. After the memory-related problem was resolved, it became more stable.

The solution can scale well. 

We have 15 people on the solution currently.

We've dealt with support in the past, and they were helpful and responsive.

We had a few challenges where issues went backward and forward a few times. We explained the problem, yet they wouldn't address their problem directly. They would move around the problem. That went on over a period of a month. It took a long time to resolve the problem since it wasn't understood exactly where the issue was.

Positive

I also use SolarWinds. 

We used to use WhatsApp Gold. We switched from that based on the look and feel of the product. The customer preferred the look and feel of ManageEngine to WhatsApp Gold.

In terms of deployment, it's a fairly straightforward initial discovery process.

We had so many modules, including the firewall monitor, et cetera. It was deployed over several months. It took about three months.

It is not difficult to maintain the solution. 

We used third parties and integrators during the installation process.

It is a pricey solution. However, I don't directly deal with pricing. 

We did not evaluate other options before moving to this product. 

I'm not sure which version of the solution we're using. It's likely the latest update. 

Based on the high cost, I'd rate the solution six out of ten. 

I don't know if I would recommend it. I would be at 50-50 on recommending it. If you're looking for specific features, then I would recommend it. However, I work with a lot of monitoring products, including SolarWinds and WhatsApp Gold, and I would say your functionality and value would be about 50%. It really depends on what you want to use it for. If I were to use it as straight monitoring, then just note up and down, I would say there are much cheaper options. If you want to use some of the functionality with the firewall analyzer, and NetFlow integration, then it might be a bit more valuable to you. Still, as an overall product, you'd probably prefer SolarWinds over ManageEngine.

For us, it's taken a long time to try to get the stability of the product. Now that we've got stability, it's still taking a long time to get the level of reporting out that we require. It's just slow progress around resolving problems, and maybe that's an integrated problem. I'm not sure. The integrator says that some of it is a vendor-related problem. I see value in certain areas, however, overall, there are better solutions.

We use the solution for monitoring devices, health checks, performing some level of monitoring tasks, availability management, and capacity management. We also use it for some level of network bandwidth utilization. The technical reports available in ManageEngine OpManager suffice our specific needs.

The solution's most valuable features are reporting, event notifications, and alert management.

I would like to see more capabilities and specific profiles built for the manufacturing sector. Their entire offering has no product to help me monitor something in the ICS/OT environment.

DCS systems and control systems are very specific and extremely critical in nature. If you see the critical manufacturing monitoring event notification, that is where ManageEngine needs to compete with the big players.

I have been using ManageEngine OpManager for more than four years.

I rate the solution’s stability a nine out of ten.

Around 40 users use the solution in our organization.

I rate the solution an eight out of ten for scalability.

The solution's technical support team is very responsive and straightforward based on our SLAs.

From a simplistic point of view, ManageEngine OpManager is far better than other complex solutions, which we normally evaluate every eight months or a year. The solution has other competitors available, such as Zabbix. I can build up an entire ecosystem and run it for the price of Zabbix support alone.

The solution's initial setup is very simple, and anyone can do it. The solution's documentation and support are also good.

The solution's deployment time depends on your careful planning. You could deploy it in a few hours or two days if you have planned it well. The deployment time also depends on the landscape or the number of assets we are trying to onboard and apply the configuration.

The solution's pricing is very low compared to other products. Users can opt for an open-source product but would end up paying a hefty amount for support. I would rather prefer to use a product where I get an acceptable level of support with better scalability and less cost.

We are using the solution's fault management feature. Ours is a very legacy environment. Whatever the product is designed for, it is meeting our needs. Integrating the solution with our IT workflow is very easy. Depending on your infrastructure, you can integrate the tool seamlessly.

I tested the solution's AI module, which requires a more careful design. At this point, ManageEngine is taking baby steps with AI. Every organization may have its own set of SLAs and governing principles. There cannot be a single solution to address the need for monitoring and auto-correction of those events.

The solution's AI features are not 100% accurate, but it works between 60% and 70% in those cases. There are areas where it can further improve. I would recommend the solution to other users.

Overall, I rate the solution an eight out of ten.

The features we found most valuable in ManageEngine OpManager are the probe server and reporting because they're pretty good features.

What I'd like ManageEngine OpManager to improve on is artificial intelligence.  In particular, the machine learning feature should be integrated with the sensor flow. Doing this will give leverage, especially when you look at other products such as the Cisco DNA Center. When a switch goes down, I should be able to build on the correlation of other physical devices it's connected to so that I can integrate that with my CA CMDB. The ManageEngine OpManager team needs to draw a long-term roadmap where that feature becomes an integral part of the solution because right now, machine learning in ManageEngine OpManager is a long process. The solution doesn't have MLS search and I want to see ML being developed and applied for CA CMDB to greatly reduce the burden of tying everything.

For example, if I have a data center switch that goes down now, I should know what server it's connected to, and when that switch goes down at twenty-four ports, I would get twenty-four alerts for different devices plugged in. I should be able to make a correlation that the major problem lies in the switch and not with the twenty-four elements connected to that switch. That is where machine learning should come into play and the ManageEngine OpManager AI should indicate "This is where the root of your problem is."  It could be difficult, but this is a feature that should be improved or added to the solution.

What I'd like to see in the next version of ManageEngine OpManager is for the machine learning and AI to be tied with the correlation engine because, at the moment, the existing correlation is lacking in terms of contextual awareness. Contextual awareness has to be more customized so that the operator or the person building or customizing the tool should have the flexibility to tie it with the CA CMDB application and the underlying inventory. This way, ManageEngine OpManager becomes more of a straightforward, next-generation solution concerning monitoring. For example, another player like New Relic has an application management module that's far ahead, but it's still lagging and would still need to catch up in terms of managing needs.

ManageEngine OpManager has integrations through APIs, but still needs further enhancement because there are still certain applications that would take hits, so the level of contextual awareness needs to be built on more, and that takes time.

I've been using ManageEngine OpManager for about one year now.

I found the support for ManageEngine OpManager fantastic. I've called the support team several times, and the team always came back to me immediately. There wasn't any delay with the response, and whenever there was a feature that my company felt was missing in ManageEngine OpManager, the product engineering team would include that in the roadmap. The team also indicated other features still being worked on and what has been worked on. My interaction with the ManageEngine OpManager support team has been good so far. There's no doubt about it.

Presale, after-sales, and whenever there's an issue, I would rate the support provided by the product engineers of ManageEngine OpManager as five out of five. I would recommend the solution in terms of the support provided because, in comparison with other products, the support team listens to the customers. It's been a nice experience for me, so far.

My company has been comparing products and found out that it's better to stick with the existing product, ManageEngine OpManager, instead of going with another because now the team knows about the issues and downsides and how to address those.

The initial setup for ManageEngine OpManager was very simple. It was very, very easy. On a scale of one to five, with five being very easy and one being very difficult, my rating for the setup is four out of five.

Concerning the ROI from ManageEngine OpManager, we're very happy and satisfied because we didn't have to pay for additional overheads, particularly because we now don't need that many admins, so we were able to save. We're able to run the show with just three operators.

On a scale of one to five, with one being the worst and five being the best, I would rate the ROI we get from ManageEngine OpManager as four out of five.

Pricing for ManageEngine OpManager depends on the number of nodes you onboard and whatever pricing is reflected on the ManageEngine portal which offers discounts from ten percent to fifteen percent. It purely depends on the sales volume and the negotiation.

In my organization, there are about one thousand two hundred nodes which cost around $29,000 per year. There's no additional support fee or maintenance fee from ManageEngine OpManager.

Pricing for the solution is highly competitive and I would rate it five out of five. ManageEngine OpManager is one of the most competitive options out there.

I did a small POC on SolarWinds, and unfortunately, the supply chain code got hacked and that impacted other SolarWinds products a lot. SolarWinds took a beating, and if that hack didn't happen and there wasn't much impact on other product lines, SolarWinds would be the clear winner over ManageEngine OpManager. Price-wise and support-wise, both solutions are good, but because of the hack, there is a security concern with SolarWinds, and this was a major reason to push back on SolarWinds, otherwise, my company would have gone with that solution.

I also compared ScienceLogic with ManageEngine OpManager, and though ScienceLogic has its engine, the engine fails whenever I try to build custom reports that my customers need. In ManageEngine OpManager, on the other hand, the process is simple. You just export it to a CSV format and you can do whatever you want with your other tools, so it's very easy, but in ScienceLogic, doing it would take a lot of time because of the connectors.

ManageEngine OpManager works better than other solutions because you don't need to be a guru to do simple tasks on it.

I'm currently using ManageEngine OpManager.

Within my organization, thirty people use ManageEngine OpManager daily. The solution is being supported 24 x 7.

In terms of maintenance, a stable code is released every six months, so my team has to go back and plan it accordingly, which means keeping all the servers redundant. During the design process itself, the ManageEngine OpManager team did indicate that every quarter, certain packages would be released because the solution is dependent on Java and other frameworks, so it needs to be patched accordingly. Whenever a new patch is released, or there's a major code release at the design level, you need to keep servers more redundant, so you won't run into any issues, and this has helped my company reduce downtime. The monitoring has been always available and ManageEngine OpManager has never gone down. Only one staff is required for its maintenance.

My advice to others looking into implementing the solution is that if you're a legacy customer and you have budget constraints, ManageEngine OpManager is the way to go because it's a very simple solution for deployment, monitoring, and device availability. Though other competitors have advanced features, if I'm not using those features, then it doesn't matter. I'll be better of with ManageEngine OpManager because it's simple to use.

My rating for ManageEngine OpManager is eight out of ten.

My company is a customer of ManageEngine OpManager, not a partner.

Our primary use case is securing the appliance. I look after security compliance within my organization.

The reason we are still using it, is that so far, we are happy with the overall solution.

The tool is user-friendly which is the number one thing I love about it. The feedback that I've received from the team, it's user-friendly. The dashboard is very rich and very interactive. The UI is very interactive. It's easy to set up and configure. These are the top three features I liked in this solution. 

When there are so many solutions, with that case improvement, it's extra developing an emerging market.  Sophos is one of the products the team recently experienced. 

Unfortunately, we had a bad experience with Sophos EndPoint Central because the tool did not work as expected. It actually interfered. It hampered our production environment. So, we were not happy with the solution and had to roll back all of the Sophos agents we had installed in our environment.

Because of the security and overall performance issue, the tool did not work as expected. So, there were a lot of complications with the tool.

The main area for improvement for ManageEngine OpManager is its performance. The team is looking for a network monitoring and management solution that is reliable and does not interfere with their production environment.

It has been seven to eight months because we recently procured it. It's a SaaS solution, so it's a cloud-based product.

I would rate the stability a ten out of ten.

I would rate the scalability an eight out of ten. There are over thousand end users using this solution. We use it on a daily basis. 

We have our own solutions, which we use for our in-house and some other third-party solutions.

The setup was easy. When it comes to setup with Sophos, the setup is easy. Quite straightforward. But when it comes to actually managing or monitoring the solution, the policies, so the worst part of the product is Sophos abruptly or suddenly changes its policies. It does a lot of things in the background, and the administrator is not at all aware of it. So, it becomes very difficult for the administrator to troubleshoot the exact issue that probably got caused because of Sophos. So, the management of Sophos is difficult.

The deployment took a couple of days. 

The deployment was done in-house. Only two people are required for the deployment process. They were network admins. 

We have a dedicated team for maintenance. 

I would rate the pricing a seven out of ten, where one is low and ten is high price.

It is not really expensive; it is nominal licensing. 

We were looking at the other competitors in the market. Trend Micro is a very strong contender when it comes to endpoint security. So that's the reason our organization decided to proceed with Trend Micro, or we will be proceeding with Trend Micro from next year.

I would recommend using the solution. I would rate the solution a nine out of ten. 

We use the product to monitor service equipment. 

The product provides intensive reports. 

You cannot resolve 100 percent of the issues yourself. You would need to reach out to the support. It needs to be cheaper. 

I have been using the product for a couple of months. 

ManageEngine OpManager is stable. I rate it an eight out of ten. 

I rate ManageEngine OpManager's scalability a seven point five out of ten. My company has four users. 

ManageEngine OpManager's deployment and maintenance is easy and takes three days to complete. You need two resources to handle the process. 

The tool's licensing costs are yearly. 

I rate the product an eight out of ten. The choice of equipment and scale depends on your specific needs. For small to medium-sized businesses (SMBs), basic sets of equipment may suffice.

We use OpManager for live monitoring, receiving alerts in real-time, capacity management, and immediate identification of any issues. It automatically raises tickets for the relevant teams to take action. 

We have configured it to cover various areas within our IT department, including applications, networks, databases, and servers.

Overall, all of its features are very useful. The live 3D data center view is impressive. The application manager plugin provides detailed and customizable monitoring options. 

Additionally, the hyper-converged detailed view for servers is a valuable and up-to-date feature.

One thing it could work on is the coloring of the reporting graphs. It uses very fancy, bright colors that don't always represent the data accurately. For example, it may show 100% availability in one criterion, but if the same page uses green somewhere else, it might use red for that 100% availability. It doesn't look good.I mean, certain things should always be green, they can't be red. That way, there's a disconnect from the expected color scheme.

Within the generated reports, there are graphs and columns with data. The colors used are fancy and don't have a specific meaning. They're just used to avoid repeating colors on the same page, so each graph gets a unique color. But in doing so, they neglect the fact that a graph showing good data shouldn't use red color. It can mislead the audience. It can mislead whoever reads the report, especially senior management who quickly glance at the big picture.

I have been working with this solution for three years. We recently upgraded to the latest one.

It is a highly stable solution. I would rate the solution a nine out of ten. 

It's a highly scalable solution. I would rate the scalability an eight out of ten. 

In our organization, we have subscribed for five hundred endpoints. We use it 24/7, round the clock.

Customer service and support have everything. It is quite comprehensive and amazing. 

Positive

We used the SolarWinds suite, which had its own OpManager for monitoring. We also evaluated Splunk and QRadar.

We chose ManageEngine OpManager because of its ease of use and because it had everything we were looking for. It's very user-friendly and requires less time for configurations. It's quite handy.

The initial setup is very easy. I would rate my experience with the initial setup a nine out of ten, where one is difficult, and ten is easy. 

We only needed one person who knew the network to work with the deploying engineer. The solution scans the network on its own and starts building up the data for daily operations. It's really quick. The deployment took around three days. 

It does require maintenance. Only one admin is enough for maintenance. 

There is a hundred percent return on investment. 

The pricing is moderate. Considering its capabilities, it's underpriced. So I would rate it as low price, maybe a four out of ten, where one is low and ten is high. 

I would suggest to go for it. Overall, I would rate the solution a ten out of ten. It is easy to use, user-friendly, covers all the technology, and has low-management time. We don't have to keep an eye on it; it has a good automation option, which keeps us informed. It gives very less false positives. Overall, a really great product.