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LogicMonitor vs ManageEngine OpManager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Organizations using LogicMonitor saved costs, reduced false alerts, improved efficiency, and enhanced visibility, preventing outages and boosting customer satisfaction.
Sentiment score
2.3
ManageEngine OpManager provides quick ROI through efficient alerts and dashboards, reducing costs and improving issue resolution and uptime.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
However, from a sales perspective, it's very challenging for the initial sale, and even renewals are tough when it comes to the price point.
 

Customer Service

Sentiment score
7.8
LogicMonitor's customer service is praised for its quick, knowledgeable responses, with a highly regarded chat feature connecting users to engineers.
Sentiment score
3.7
ManageEngine OpManager's support is praised for responsiveness but needs improvement in 24/7 availability and complex issue resolution.
Customer support is on point and very well trained.
The product mostly just works without issues.
I would give nine points out of ten for ManageEngine OpManager's technical support.
The rating for support would be six out of ten for ManageEngine OpManager.
More support is needed, especially on weekends.
 

Scalability Issues

Sentiment score
7.9
LogicMonitor provides scalable, cloud-based monitoring for diverse users, efficiently managing extensive infrastructures with flexibility and adaptability.
Sentiment score
4.1
ManageEngine OpManager is highly scalable, handles growth well, supports multiple industries, but needs better automation and AI features.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
Scalability is needed more in automation and AI functionalities.
 

Stability Issues

Sentiment score
8.2
LogicMonitor is praised for reliable performance, minimal outages, automatic updates, responsive alerts, and consistent availability with little maintenance.
Sentiment score
5.3
ManageEngine OpManager is generally stable, with occasional connectivity and lag issues, receiving ratings between seven and ten.
It is very stable. I have never seen LogicMonitor itself go down.
 

Room For Improvement

LogicMonitor challenges include enhancing alarm suppression, reporting, deployment, visualization, cloud monitoring, and desire for flexible alerts and dashboards.
ManageEngine OpManager struggles with stability, complexity, poor support, performance issues, and lacks user-friendly customization and documentation.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Improving the after-sales support and learning materials for local engineers and partners to enhance their capacities and expertise.
 

Setup Cost

LogicMonitor provides competitive pricing and strong value with scalability and premium features, though potentially costly for smaller organizations.
ManageEngine OpManager offers competitive pricing, flexible licensing, and discounts, though costs rise with more devices and additional features.
The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
 

Valuable Features

LogicMonitor offers customizable dashboards, flexible alerting, integration, automation, and proactive alerts for enhanced system monitoring and insights.
ManageEngine OpManager offers robust monitoring, automation, and reporting with user-friendly dashboards, enhancing IT efficiency and managing up to 10,000 devices.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The biggest benefit of ManageEngine OpManager for our customers is centrally managing the users and assets of an organization, along with link management, bandwidth management, and similar functionalities.
The dashboard is unique and user-friendly.
 

Categories and Ranking

LogicMonitor
Ranking in Network Monitoring Software
24th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
28
Ranking in other categories
Application Performance Monitoring (APM) and Observability (27th), IT Infrastructure Monitoring (23rd), Container Monitoring (7th), Cloud Monitoring Software (18th), AIOps (13th)
ManageEngine OpManager
Ranking in Network Monitoring Software
8th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
55
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of LogicMonitor is 1.9%, down from 2.2% compared to the previous year. The mindshare of ManageEngine OpManager is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
ManageEngine OpManager1.5%
LogicMonitor1.9%
Other96.6%
Network Monitoring Software
 

Featured Reviews

Maxwell Miya - PeerSpot reviewer
Has improved service reliability and reduced downtime by providing full visibility into infrastructure
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface. This would go a long way, as would introducing a usage-based pricing model for data ingestion, per GB of metrics or logs alongside a device-based model similar to New Relic, which would be more attractive for cloud-native companies with dynamic infrastructure. While dynamic alerting is great, the overall alerting system can be complex to configure. If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
Charles A - PeerSpot reviewer
Reporting features improve operational efficiency while weekend support needs enhancement
Support is moderate and needs improvement, especially during weekends when technicians perform upgrades. During weekends, they need to provide more support to ensure a smooth transition. There is a call for ManageEngine OpManager to scale better in automation and AI functionality. Although the product stability is good, support enhancement is necessary to enable better planning for upgrades and maintenance activities.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Manufacturing Company
10%
Healthcare Company
8%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise15
Large Enterprise27
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...
What is your experience regarding pricing and costs for ManageEngine OpManager?
The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.
What needs improvement with ManageEngine OpManager?
The main drawback is there is less documentation available, both public documentation and partner-available documentation. The learning materials are very limited, and there is also a limitation of...
 

Also Known As

No data available
OpManager
 

Overview

 

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC
Find out what your peers are saying about LogicMonitor vs. ManageEngine OpManager and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.