When evaluating Network Performance Monitoring, what aspect do you think is the most important to look for?

Let the community know what you think. Share your opinions now!
Ariel Lindenfeld - PeerSpot reviewer
Director of Community at PeerSpot
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48 Answers
reviewer1331706 - PeerSpot reviewer
I&T Design & Execution Reliability Engineering Leader at a financial services firm with 10,001+ employees
Real User
Top 5
Oct 6, 2021

Most things are already said but for Network monitoring, one of the most important items is that the monitoring is real time. And it should have the capability to retain data for a good period of time. 

The capability of alerts is important.

Reliability of (any) software is important

Depending on what you want to monitor you have a lot of different tools, from expensive to open source. It really depends on what you would like to see. The real expensive monitoring tools have fancy features like AI and deep inspection of the network traffic. Hopefully able to combine network packets etc.

Simple tools are normally looking at basic bandwidth and latency and generic network errors. Which is for a basic network monitoring a good start.

The more extensive tools can help you to pinpoint bottlenecks in your network, as well as give you more details on the cause of latency and packet drops.

So, it really depends on what you need/want to monitor as well as how complex your environment is. But just start with one open-source tool, and then you will figure out if this is suitable and/or the items that you are missing. Then it is a good start to look at more expensive tools and do some test runs with them.

Search for a product comparison in Network Monitoring Software
User at a university with 5,001-10,000 employees
Real User
Aug 17, 2021

1. Able to monitor the CPU, memory, response time, latency, packet loss, Interfaces traffic, bandwidth utilization and spikes graph. 
2. Able to trace the connectivity of each device.
3. Capability to create an alert.
4. Capability to generate a report based on an OID.
5. SNMP walk, etc.

it_user1157307 - PeerSpot reviewer
Network Engineer at a tech services company with 1-10 employees
Aug 7, 2019

Expectation setting and network segment focus are two of the most important actions that I look to take when looking at network performance and optimization. As an ex-Cisco TAC agent, "the network is slow" was the constant drone on the phone from many a customer. "The network works, no excuses" was the company mantra, in the 1990-2000 decades when I was there. But, the reality was the most of the solutions were a matter of discussing anecdotal observations with the Customer while mapping-out a crude topology. Rarely did we get a Customer with a topology map. We did this so often, that most of us bought magnetic drawing pads, at Toys'R'Us, to quickly draw and erase topologies from case-to-case. It sure saved on paper and ink.

1.) Are my users trained enough to understand that a slow network can be the internal corporate network OR the Internet OR both?
2.) Can my users understand that performance is anchored on the LAN or WLAN separately and at the junctures of these two segments?
3.) Do my users understand that an overcrowded ZOOM site, on the Internet, may be killing their VTC and NOT the company networks?

Then, there are the financial questions;

1.) Can I find a tool that will let me see clearly what my LAN, WLAN, and WAN? At a great price and with great support?
2.) Should I hire someone who knows how to deal with the integration of OpenSource tools that have been used for years?
3.) I have a Windows environment with some MacOS. Why should I have to learn and set up a *NIX system just to run OpenSource tools?
4.) I heard PRTG r-o-c-k-s, BUT, it may be overkill for my network. Sophos, Sonicwall, ConnectWise Automate, Auvik and other such tools may be all I need.
5.) I've got new 10Ge and 40Ge segments that came with my SAN. Can these tools adjust to analysis on these higher speeds?

My suggestion;

First, make sure you empower your users with a tool that will help them figure out where the slowness is occurring. I would highly suggest contacting ookla.com, the speedtest.net folks, and look into there corporate product. You have iPerf agents that they customize for use on Android, iPhone, Windows, MacOS, *NIX, etc. Your users use the app or internal website to run tests to determine whether the LAN or WLAN are having issues OR whether its the internet. The apps can be customized for company logo, support links, etc. as much as the web site format. It stopped a lot of unnecessary user complaints to the Help Desk.

Once you got your users set at the right expectations and empowered with an effective tool, you can work on finding the omnipresent, inexpensive and well-supported tool or tools that can help you make sense of what your network segments are doing and how to tune/optimize, thereafter, should that be required.

it_user342129 - PeerSpot reviewer
Technology Support Engineer at Fujitsu
Jan 4, 2016

1. able to monitor the CPU, Memory, Response Time, latency, packet loss, Interfaces traffic, and Bandwidth utilization
2. able to trace the connectivity of each devices
3. capability to create an alert
4. capability to generate a report
5. all or most of the devices should be supported.
6. Must be a user-friendly

it_user236772 - PeerSpot reviewer
Customer Experience Manager at a comms service provider with 501-1,000 employees
May 11, 2015

Cost, how many feature supported by the tools and complexity to maintain

it_user599547 - PeerSpot reviewer
Director of Client Solutions Architecture at a tech services company with 51-200 employees
Real User
Jan 31, 2017

Historical graphical display of all the common metrics(bandwidth, latency, jitter, etc.) that should be monitored on an network.

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it_user297021 - PeerSpot reviewer
Senior Network Engineer, IT Department at Société Générale
Real User
Aug 22, 2015

Network performance, monitoring and reporting software shoud have (visible) feature set suited for the purpose. Users must feel themselves confident to use it. Intuitivity. Stability and reliability as well as speed is a must (appropriate application code language). Also I am looking for a highly configurable alerting.

it_user291504 - PeerSpot reviewer
Network Engineer II at a legal firm with 1,001-5,000 employees
Aug 13, 2015

Typically I'm looking for latency, packet loss, total bandwidth utilization, QoS and jitter.

ICT Manager at a aerospace/defense firm
Real User
May 6, 2015

The most important criteria is the monitoring tool must be vendor neutral to cover most networking brands out there, and should use open standards like snmp. It should not require additional software agents to be installed on the nodes to be monitored

it_user226614 - PeerSpot reviewer
Global Head of Performance and Service Metrics at a consultancy with 51-200 employees
Apr 21, 2015

There are so many products to choose from on the market, and each has its strengths and weaknesses, so I would probably say that the most important criteria is "fit for purpose". So for example, in an enterprise environment I would be looking at scalability as a major factor, with network bandwidth usage also a factor if monitoring across a wide area. If I wanted to measure latency, then I would want a product that can do this with an accuracy around +-10ns across multiple technologies - servers, switches, routers etc.
Probably the most important general criteria would be TCO, which is really a combination of many of the responses above. TCO factors would include purchase cost, implementation cost, ongoing management costs, requirement for and availability of specialist staff, ease of use and availability plus cost of extensions.
These are probably my main criteria. In the real world, I have a spreadsheet with over 100 different evaluation criteria, which would be supplemented by another sheet detailing the specific requirements of the customer.

Jan 6, 2015

Packet loss, bandwidth, easy reporting, being able to filter information, select different criteria.

it_user161328 - PeerSpot reviewer
SaaS Operations Tier 1 at a tech services company with 51-200 employees
Nov 6, 2014

the ability to have everything in one location. I want to be able to see what is all going on with just one click and not having to search through multiple pages to find one thing i need

it_user111366 - PeerSpot reviewer
Sales at a tech company with 1,001-5,000 employees
Real User
May 7, 2014

Behavior of an application or service provided to end users/customers with the ability to measure and improve upon service delivery

User at The OpenNMS Group, Inc.
Jan 27, 2020

Since monitoring is the key topic of this question, the reliability of the software is the single most important aspect to consider. No matter how clever of how easy the solution is to use, if the system isn't reliable that is in direct conflict with its purpose. First look for reliability then prioritize your key requirements.

Monitoring is a very competitive field and a great many solutions are available and the top picks from this forum are all excellent.

I have found in my decades of experience in this field, that the biggest challenge in the reliability of monitoring systems is its *reliability under scale* and scale usually is the most problematic when you need it most... when the network has widespread outages. This condition puts a monitoring system under tremendous strain as there are great many network conversations that are simply timing out and for conversation that is waiting, that's time the system is loosing and not available for actively monitoring. There will be processes or callbacks sitting in a queue that will stack up that eventually will block the system's ability to do other work gathering performance information from the rest of the network. This usually happens when there are 10s of thousands of devices and hundreds of thousands of resources and millions of metrics to gather in a short period of time.

A performance monitoring system (any monitoring function actually) that scales, in general terms, must be highly asynchronous. This adds massive complexity to the software, especially when the system is distributed, and takes a very long while to work the majority of issues out of it because that can only come from experience. Fortunately, open source projects can compress this time immensely due to the number of users so, when selecting a solution that is open source, the age of the project is important when it comes to reliability. The quality of the open source solution can also be evaluated by how quickly issues are addressed and resolved by the development community.

In summary, first evaluate for a system's reliability when it comes to performance monitoring. This can be measured by how well the system handles scale, scale under stress, and then, when open source, evaluate the health of the project by its release cycle and responsiveness to bugs; which is story that can only be told over time. Any system that has been around for more than a couple of years will certainly have the basics to meet your needs and if it's open source, you have the opportunity to provide feedback and request features the you believe it needs to meet your requirements.

My $0.02.

it_user1178532 - PeerSpot reviewer
User at Deloitte
Real User
Aug 30, 2019


Real User
Mar 24, 2019

There are many solutions for the monitoring system.

However, install and provide solutions with cacti under Ubuntu server 15.04

Ideal for large and small networks under snmp cisco among others

IT Administrator
Real User
Mar 22, 2019

Monitoring interfaces and services. It's very important for me to monitor certain services.

ICT/HMIS Supervisor at a healthcare company with 501-1,000 employees
Real User
Dec 5, 2018

I look out for nodes that go off frequently especially when you have secondary providers.
I look out for nodes maxing out on the bandwidth for planning and budgetary purposes
Bandwidth hoggers

Consultant & Instructor -Cyber Security,GovernanceRIskCompliance (CISO as a Services) at Independent
Real User
Top 10
Dec 9, 2017

- Highly detailed stats collection without roll-ups
- Out-of-the-box Monitoring and alerting
- Product has to be multi-user and multi-vendor
- As little system maintenance as possible
- Reliability and Scalability
- Customization
- Fast development cycle
- Good support

it_user759798 - PeerSpot reviewer
Director at NETSAS
Oct 23, 2017

Working for NETSAS Australia, who developed Enigma NMS, we have learned from our clients that they need:

- All features in one product, they don't want to buy multiple products and then go through the integration troubles.
- Highly detailed stats collection without roll-ups
- Out-of-the-box Monitoring and alerting
- Product has to be multi-user and multi-vendor
- As little system maintenance as possible
- Reliability and Scalability
- Customization
- Fast development cycle
- Good support

However, regardless of great features and scalability Enigma NMS lacks flashy GUI and it is quite complex primarily engineering tool. It takes a bit of time to learn how to use it.

it_user759798 - PeerSpot reviewer
Director at NETSAS
Oct 23, 2017

Features, how many different products or sub-products you need to buy to cover all or most of your operational and management needs.
Product integration, how much will it cost you in HR to ensure that all products within your network management and monitoring solution act as a single system. They all need to access the same database of nodes, sites, vlans, MAC, contacts, etc.
Scalability, how many server instances you need to have to monitor everything you need to monitor.
Statistical Data resolution, data averages and roll-ups are bad.
Maintenance, how difficult is to maintain the product. Do you need to hire a dedicated person to maintain the solution.
Analytics and Automation, how easy to extract required information for vast volumes of data.
Integration with 3rd party products and REST API.

it_user680472 - PeerSpot reviewer
Sr. Director of Product Marketing at Moogsoft
Oct 10, 2017

Consistent feedback from our customers include these top 5 capabilities;

1. see the real-time status of the network by summary, site, device, interface and application
2. proactively receive alerts such as threshold crossing events, path changes, etc
3. the ability to drill down from site to interface to diagnose and fix configuration or policies relating to QoS effecting app performance/user experience issues eg. pkt, loss, jitter, latency, etc
4. having historic play-back of raw flow data for forensic analysis eg. 48 hours, 2 weeks, 30 days, ...
5. dashboards and reports for governance eg. SLAs

Jul 12, 2017

Most of the world class NPM like Solarwinds/WhatsupG/PRTG are similar in respect to ability to process in real time but I think the most important should be Notification/Alert (how quickly user can get notified), second Interactive Dashboard and third Reporting...( Which I found lacking in most of the above product I mentioned.) ....Hope its help....

it_user652953 - PeerSpot reviewer
IT Director at a construction company with 51-200 employees
Jul 5, 2017

Overall, I feel you need to look for continuity, compatibility, and consistency. SolarWinds provides this, it also provides customizable interfaces to fit everyone's needs. With a always updating MIB database and several ways to identify hardware, NPM is the best tool I have ever used for Network monitoring.

it_user657444 - PeerSpot reviewer
User at a financial services firm with 10,001+ employees
Real User
May 2, 2017

Ease of adding end devices to be monitored by the system.
Intuitive and lucid interface.
Ease of administration and maintenance.
Extensive monitoring points (rather than typical up/down and CPU/memory/disk).
Flexibility to develop customization (SAM allows to create templates, NCM allows to run cross platform scripts, etc.)
Quick and responsive interface.

D6B8 - PeerSpot reviewer
District Technology at INDEPENDENT SCHOOL DISTRICT 196
May 1, 2017

Historical data, trends, and up time. Understanding the metrics involved, especially in network monitoring will lead to a better forecast of improvements.

it_user352776 - PeerSpot reviewer
IT Division at Lais s.r.l.
Dec 9, 2015

i use zabbix nms for snmp and wmi monitoring and graylog for syslog message analysis, also i monitor graylog from zabbix using the api (a simple script based on curl and jq)
actually i monitor more than 1300 devices and zabbix feature like remote proxy, graphical maps and trigger dependancy save my life tons of times.
Also with graylog i took the not gelf format log and i send them to ossec server and get back via api possible security warnings.

it_user335340 - PeerSpot reviewer
Systems Engineer at a tech services company with 51-200 employees
Nov 18, 2015

How fast the netwrork is
East to use and installation
Monitoring and reporting software with logs
If error displays how to figure out to resolve the issues faster

it_user322947 - PeerSpot reviewer
Director, North East Asia at Xura
Oct 5, 2015

Would like to know 1) End to End, 2) Multi Vendor environment, 3) Easy to Use and Installation and 4) Analytic Reports..

it_user320322 - PeerSpot reviewer
ICT Manager at a tech services company
Sep 29, 2015

Real data, multi vendor, clientless, easy to use with an easy to understand dashboard

it_user320310 - PeerSpot reviewer
Network Architect at a transportation company with 1,001-5,000 employees
Sep 29, 2015

must use actual data from real client sessions to see users true experience. i.e. not use 'artificial' data that is sent to test the link

Director at a consultancy with 51-200 employees
Real User
Aug 8, 2015

In sequence of importance Latency , packet loss,server response times

it_user261276 - PeerSpot reviewer
Senior Alliance Manager at Paessler AG
Jun 24, 2015

Working for Paessler, a vendor of a network monitoring solution I can only give an idea of what customer's main criteria is due to my experience with trade shows and other events, and that's usability, usability, usability and beyond that a feature set that fits to your needs - that can be very different. And of course also licensing and price are important aspects when coming to a final decision.

it_user236763 - PeerSpot reviewer
Technical Support Team Leader at a hospitality company
May 11, 2015

Packet loss, bandwidth monitoring, memory, CPU usage, nodes monitoring, packet capturing, reporting and alerts.

Apr 28, 2015

Bandwidth usage by various type of transport protocols

it_user230679 - PeerSpot reviewer
Security Consultant at a tech services company with 51-200 employees
Apr 28, 2015

Packet loss, bandwidth specific to VoIP, ease of use, TCO

it_user175113 - PeerSpot reviewer
Analista de Maketing at Netwall Tecnologia
Apr 23, 2015

Prevention, identification and correction of irregularities such as slowness, inaccessibility and undesired interruptions of the IT infrastructure

it_user203925 - PeerSpot reviewer
Senior Inside Sales France at CA Technologies
Real User
Mar 5, 2015

Precise Root cause Analysis with a Network Mapping!

it_user188481 - PeerSpot reviewer
Network Admin at a healthcare company with 501-1,000 employees
Real User
Feb 12, 2015

I start with ease of use and ease of implementation followed by how it works with different vendors and devices from UPSs to servers to switches

it_user186972 - PeerSpot reviewer
CTO at a healthcare company
Jan 28, 2015

Vendor inter-operability is a big consideration. Network monitoring should also focus solely on the network and avoid application monitoring. Products that try to do it all under one of pane of glass tend to have important features missing or not available. Within the network monitoring application, I would like to see all network performance metrics and perform packet captures and analysis - if at all possible. The program should use a variety of industry protocols for monitoring and vendor-specific monitoring protocols like NetFLow, J-Flow and others. The ability to customize the monitoring and presentation of the data are key but the program should have an easy to view default dashboard. If it's too complex to implement then I would move on to another product.

Jan 21, 2015

Packet Loss while transferring different size data across the network.

Jan 3, 2015

When monitoring network performance mainly we need to find out from which node packets are high and find out whcih process us utilizying it.

it_user166998 - PeerSpot reviewer
User at a tech company with 51-200 employees
Dec 1, 2014

First of all, reliability and accuracy. If I can be sure that the measurment is trustworthy, I find if the features covers what I´m looking for.

Oct 22, 2014

Ability to process in real time without having to store packet capture. I only want to store meta data and us etriggers for packet capture.

it_user154917 - PeerSpot reviewer
User at a tech services company with 51-200 employees
Oct 2, 2014

I think that most important the posibility of clear and simple views and granularity, is diffcult expense time to understand a lot of graphs, in my case on Vmware tools like vCOPS (vCenter Operations Managers) is very easy start in a simple view and make go to deep troubleshoot and reports.

it_user137289 - PeerSpot reviewer
Engineer at a financial services firm
Jun 28, 2014

From the perspective of network administration, I look at things like packet loss, latency, jitter, downtime, interoperability with the largest amount of vendor devices possible, performance and behaviour of the application.

it_user135258 - PeerSpot reviewer
User at a comms service provider
Jun 22, 2014

I tend to look at network performance from a VoIP perspective, so I'm looking at things like latency, packet loss, jitter, and end-to-end QoS.

it_user114456 - PeerSpot reviewer
Associate/IT Manager at a non-tech company with 51-200 employees
May 15, 2014

When monitoring network performance I look at the process, disk system activity, memory and cache usage. Monitoring legacy applications.

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Collecting as many metrics, statuses, and logs about the servers is indeed the first step, you never know what data you will need to solve a particular problem. The second step is to process and correctly pinpoint where the network performance/behavior differs from the expected range/baseline.  Can your network monitoring software automate the obvious (execute remote corrective actions in response to alerts) and notify the IT person about only critical situations where the human needs to make a decision about the resolution options? We expect the network monitoring software today to do just that.  I would say NetCrunch can do it, but do you have any experience with other monitoring products that provide a similar type of monitoring experience for IT teams?
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