ManageEngine OpManager and NinjaOne compete in the IT management software category. ManageEngine OpManager seems to have the upper hand in network monitoring and automation capabilities, whereas NinjaOne stands out for ease of use and remote management.
Features: ManageEngine OpManager offers features like file integrity monitoring, security information and event management, and robust network device monitoring. It has extensive network monitoring tools and supports router and switch configurations. On the other hand, NinjaOne focuses on ease of device management, automated remote management, and reliable SLA systems. Strengths include patch management and remote access.
Room for Improvement: ManageEngine OpManager needs to improve stability during upgrades, customization options, and simplify its user environment. There is a need for more intuitive dashboards and better backup solutions. NinjaOne could enhance reporting and ticketing systems and streamline backup processes to other clouds. Both require better customer support, with OpManager needing simpler licensing and setup while NinjaOne could integrate more native solutions.
Ease of Deployment and Customer Service: ManageEngine OpManager primarily supports on-premises deployments, with customers desiring localized expert support. NinjaOne provides flexible deployment options including public, private, and hybrid clouds, and is noted for its responsive support team. Both need enhancement in technical support and user assistance, yet NinjaOne offers a more cloud-centric approach.
Pricing and ROI: ManageEngine OpManager is seen as cost-effective with competitive pricing models, especially when bundled with other products. Its pricing is based on device numbers, potentially increasing costs with scale. NinjaOne is affordable within its category, offering flexible pricing that scales with device count. Both solutions report fast ROI, with NinjaOne recognized for cost-effectiveness and reduced administrative overheads.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
More support is needed, especially on weekends.
I would recommend a rating of ten out of ten for support.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Scalability is needed more in automation and AI functionalities.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The dashboard is unique and user-friendly.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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