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Infrascale Backup & Disaster Recovery pros and cons

Vendor: Infrascale

4.6 out of 5

17 reviews
90% willing to recommend

Pros & Cons summary

Infrascale Backup & Disaster Recovery offers ease of use with simple virtual machine boot-up locally and in the cloud. It ensures quick recovery during attacks or hardware failures and protects servers like Windows and Linux. Cloud server spin-up is vital during natural disasters. User-friendly backups need minimal technical aid. Requested improvements include bandwidth control, data center replication, pricing model clarity, SSD supply in the UK, and coordination in managing vCenter devices.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Infrascale Backup & Disaster Recovery excels in disaster recovery by allowing quick boot-up of VMs during a disaster, providing flexibility and reliability.

The software offers robust Critical Server Insurance, protecting both physical and virtual servers, including Windows, Linux, VMware, and Hyper-V, ensuring comprehensive data protection.

With the ability to back up data to the cloud, Infrascale provides invaluable support during malicious attacks or hardware failures, facilitating swift recovery and business continuity.

Users find that backup and recovery processes are straightforward and don't require extensive involvement, simplifying data management operations.

Infrascale's support team is highly responsive, ensuring users receive exceptional service and satisfaction, enhancing the overall user experience.

CONS

The need to limit bandwidth during backup uploads is highlighted as an area for improvement.

The pricing model has been described as complicated, with difficulty in understanding pricing structures.

The absence of local hardware supply in the UK causes delays in hardware availability, as SSD drives must be exported from the US.

Improving the manageability of vCenter environments, where two devices manage the same system but lack communication, leading to difficulties in identifying protected VMs.

There's a request for the development of a more direct backup-to-cloud solution, avoiding reliance on image and individual file backups.

Infrascale Backup & Disaster Recovery Pros review quotes

GH

IT Support Engineer at Gotech

Aug 7, 2019

The most valuable feature of this solution is that it is simple to use.

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DG

Network Engineer at ECMSi

Jun 21, 2021

The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster.

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Director of Technical Operations at a outsourcing company with 11-50 employees

Jun 21, 2021

The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud.

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Infrascale Backup & Disaster Recovery

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Learn what your peers think about Infrascale Backup & Disaster Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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CS

Christopher Stucke

IT Manager at a healthcare company with 51-200 employees

Jun 25, 2021

Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good.

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SS

Technical Director at Computer Driven Solutions

Jul 10, 2021

The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue.

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Owner at Vtek Systems

Sep 13, 2021

The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal.

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JK

John Karagiannis

Vice President of Technology at SolutionStart

Oct 25, 2021

The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory.

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AC

CIO at Innercore Tech

Nov 9, 2021

For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale.

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HS

President at LET US DEAL WITH IT, LLC

Nov 10, 2021

The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around.

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RS

Consultant at a comms service provider with 11-50 employees

Nov 16, 2021

Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features. If our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go.

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Show 4 more reviews (out of 14)

Infrascale Backup & Disaster Recovery Cons review quotes

GH

IT Support Engineer at Gotech

Aug 7, 2019

I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup.

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DG

Network Engineer at ECMSi

Jun 21, 2021

The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it.

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Director of Technical Operations at a outsourcing company with 11-50 employees

Jun 21, 2021

Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make.

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Infrascale Backup & Disaster Recovery

Free Report: Infrascale Backup & Disaster Recovery Reviews and More

Learn what your peers think about Infrascale Backup & Disaster Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,853 professionals have used our research since 2012.

CS

Christopher Stucke

IT Manager at a healthcare company with 51-200 employees

Jun 25, 2021

They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side.

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SS

Technical Director at Computer Driven Solutions

Jul 10, 2021

When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time.

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Owner at Vtek Systems

Sep 13, 2021

They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement.

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JK

John Karagiannis

Vice President of Technology at SolutionStart

Oct 25, 2021

There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker.

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AC

CIO at Innercore Tech

Nov 9, 2021

One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other. That means I can't easily see what VMs are already being protected. If I'm on Infrascale device "A" and I have protected these VMs, when I go over to device "B," I can't see that those VMs are already covered.

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HS

President at LET US DEAL WITH IT, LLC

Nov 10, 2021

The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files.

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RS

Consultant at a comms service provider with 11-50 employees

Nov 16, 2021

There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server.

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Show 4 more reviews (out of 14)

Product Categories

Product Categories

Backup and Recovery

Disaster Recovery as a Service

Disaster Recovery (DR) Software

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Product Categories

Product Categories

Backup and Recovery

Disaster Recovery as a Service

Disaster Recovery (DR) Software

Popular Comparisons

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Veeam Data Platform vs Infrascale Backup & Disaster Recovery

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