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Infrascale Backup & Disaster Recovery vs VMware Live Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 14, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
<p>Infrascale Backup &amp; Disaster Recovery provides cost-effective, efficient protection with faster restoration, minimizing downtime and enhancing profitability for businesses.</p>
Sentiment score
4.6
VMware Live Recovery improves recovery times, reduces costs, and boosts ROI, achieving significant savings and cost-effectiveness.
 

Customer Service

Sentiment score
7.1
<p>Infrascale Backup &amp; Disaster Recovery excels in customer service with responsive support, technical expertise, and proactive communication improvements.</p>
Sentiment score
5.1
VMware Live Recovery's customer service varies, with generally good technical support but occasional delays and inconsistent quality.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
They are knowledgeable.
The technical support from VMware is very good and operates based on a service level.
 

Scalability Issues

Sentiment score
5.8
<p>Infrascale Backup &amp; Disaster Recovery offers scalable solutions from small to large enterprises, with occasional upgrade needs for optimal performance.</p>
Sentiment score
5.3
VMware Live Recovery is scalable and effective for disaster recovery, though storage and licensing challenges can affect performance.
One person can manage hundreds and hundreds of endpoints without any issues.
 

Stability Issues

Sentiment score
7.4
Users find Infrascale Backup reliable, with resolved performance issues and minor challenges in software backup and local caching.
Sentiment score
8.2
VMware Live Recovery is reliable and performant with prompt issue resolution and requires careful technological management for best results.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
 

Room For Improvement

<p>Infrascale Backup &amp; Disaster Recovery needs enhanced performance, flexibility, and support while addressing import delays and improving tech support.</p>
VMware Live Recovery needs better integration, scalability, automation, support, and cost efficiency, with enhanced reporting and simplified usage.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
It's important for the cost to be justified based on the features used in production.
I would like to see improved integration services with other solutions, such as SIEM management or security monitoring.
The licensing area needs improvement as the cost per virtual machine is high.
 

Setup Cost

Infrascale offers a dynamic pricing model based on data volume, with fair licensing but room for improved list prices.
VMware Live Recovery and related services can be costly, especially for smaller businesses, with increasing costs post-Broadcom acquisition.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The per-terabyte pricing is very competitive compared to the others.
Previously, when acquiring a license for Ethiopian drug supply chains, the price was significantly high, especially after Broadcom joined VMware.
For cloud-based solutions, the cost seems quite pricey, so we stick to on-premises deployment.
 

Valuable Features

<p>Infrascale Backup &amp; Disaster Recovery offers user-friendly management, rapid recovery, versatile infrastructure support, and excellent backup speeds with responsive support.</p>
VMware Live Recovery offers seamless failover, centralized management, fast VM recovery, and strong disaster recovery for efficient data protection.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
It is used for data replication between data centers and allows for quick response in times of failure, ensuring data availability.
The solution offers a rich set of features, well adapted in the market.
The capability and the functionality of the features are very helpful for us.
 

Categories and Ranking

Infrascale Backup & Disaste...
Ranking in Disaster Recovery as a Service
9th
Ranking in Disaster Recovery (DR) Software
33rd
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
Backup and Recovery (64th), Cloud Backup (51st), SaaS Backup (44th)
VMware Live Recovery
Ranking in Disaster Recovery as a Service
1st
Ranking in Disaster Recovery (DR) Software
3rd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
81
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Disaster Recovery (DR) Software category, the mindshare of Infrascale Backup & Disaster Recovery is 0.8%, up from 0.4% compared to the previous year. The mindshare of VMware Live Recovery is 7.5%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software
 

Featured Reviews

Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.
Yosevan Sinaga Sinaga - PeerSpot reviewer
The capability and the functionality of the features are very helpful for us
We use VMware Live Recovery for creating new hosts and new servers. We synchronize all of our software from our data center to our co-location in real time, so when a disaster happens, we switch to the co-location The functionality of the features is helpful for us. We find the resource…
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Comparison Review

it_user159711 - PeerSpot reviewer
Nov 9, 2014
VMware SRM vs. Veeam vs. Zerto
Disaster recovery planning is something that seems challenging for all businesses. Virtualization in addition to its operational flexibility, and cost reduction benefits, has helped companies improve their DR posture. Virtualization has made it easier to move machines from production to…
 

Top Industries

By visitors reading reviews
Healthcare Company
14%
Computer Software Company
13%
Performing Arts
12%
Financial Services Firm
8%
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?
I appreciate their pricing. We went for this solution for its pricing. If a colleague at another organization is considering Infrascale Backup &amp; Disaster Recovery but is concerned about the pri...
What needs improvement with Infrascale Platform?
Infrascale Backup &amp; Disaster Recovery could improve in the area of documentation, which they are continuously working on. This is an ongoing process that should continue as documentation can al...
What is your primary use case for Infrascale Platform?
I have been using Infrascale Backup &amp; Disaster Recovery since 2016, which is approximately six to seven years. During this time, we transitioned from other solutions to fully adopt Infrascale's...
What do you like most about VMware Cloud Disaster Recovery?
Setting up VMs can be done quickly. It is easy to use.
What is your experience regarding pricing and costs for VMware Cloud Disaster Recovery?
We use a three-year license, and the cost for VMware Live Recovery can be high. Previously, when acquiring a license for Ethiopian drug supply chains, the price was significantly high, especially a...
What needs improvement with VMware Cloud Disaster Recovery?
There is no ability to control the database itself, and it needs to be configured as active-active. Additionally, the price is not suitable for startup companies, which necessitates looking for alt...
 

Also Known As

Infrascale Platform
VMware Cloud Disaster Recovery, Datrium DRaaS , VMware SRM
 

Overview

 

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Certainty Home Loans, VPay, ZEON
Find out what your peers are saying about Infrascale Backup & Disaster Recovery vs. VMware Live Recovery and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.