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Epicor ERP vs Microsoft Dynamics AX comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Epicor ERP led to varied success in efficiency and cost savings, with some organizations achieving significant operational improvements.
Sentiment score
7.9
Microsoft Dynamics AX enhances ROI by streamlining financial processes, improving efficiency, and benefiting large-scale operations with centralized management.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
 

Customer Service

Sentiment score
7.8
Epicor ERP's customer support is inconsistent, with mixed reviews on technical help, quick responses, and variable problem-solving effectiveness.
Sentiment score
4.3
Customer service for Microsoft Dynamics AX varies, with partner support rated from 3 to 9, highlighting inconsistency and mixed experiences.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The technical support is good and rated eight.
Microsoft has really good documentation, and they are known for that.
 

Scalability Issues

Sentiment score
6.6
Epicor ERP offers scalability for small to medium enterprises, accommodating numerous users and diverse functionalities but not extremely large organizations.
Sentiment score
7.2
Microsoft Dynamics AX is scalable for medium to large businesses, but older versions face hardware challenges despite Azure integration.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
It does not support consolidated financial reporting.
There are these things called AOS nodes where if you have more users and performance decreases, you can add more servers to the cluster.
 

Stability Issues

Sentiment score
7.5
Epicor ERP stability varies across versions, with improvements in 10.2, yet updates still cause crashes for some users.
Sentiment score
7.4
Microsoft Dynamics AX is stable with proper setup, but customization and updates can affect performance, requiring manual issue resolution.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
I have not had any major issues with stability.
 

Room For Improvement

Epicor ERP is complex, costly, and lacks updates, hindering user adoption with insufficient automation and demanding customization.
Microsoft Dynamics AX faces challenges with usability, infrastructure, and integrations, alongside limited resource capacity and costly customization.
Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
Another drawback is the absence of features like purchase order accruals, critical accounting concepts, and a robust fixed assets module.
It is no longer supported from a security perspective, so it is not getting updated.
 

Setup Cost

Epicor ERP costs start at $110,000 with $9,000 annually, featuring flexible licensing, customizable options, and competitive pricing.
Microsoft Dynamics AX is costly with high setup fees and subscriptions, while Business Central offers a budget-friendly alternative.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Acquiring a developer license for customization is expensive, costing over one hundred thousand Hong Kong dollars.
 

Valuable Features

Epicor ERP offers user-friendly customization, powerful integration, comprehensive analytics, and supports diverse manufacturing needs with insightful features.
Microsoft Dynamics AX offers flexible, user-friendly features with seamless Excel integration, enhancing scalability, customization, and cloud-based project management.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
I have not had any major issue with stability.
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
 

Categories and Ranking

Epicor ERP
Ranking in ERP
13th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Microsoft Dynamics AX
Ranking in ERP
7th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
56
Ranking in other categories
Activity Based Costing Software (3rd)
 

Mindshare comparison

As of June 2025, in the ERP category, the mindshare of Epicor ERP is 3.7%, up from 2.5% compared to the previous year. The mindshare of Microsoft Dynamics AX is 6.2%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
SherifAnter - PeerSpot reviewer
The sales and distribution modules are robust, and reliable, and seldom encounter issues
In GP, there are certain features like financial reporting that aren't part of the core GP package. Users might need to install additional components for these features. For example, there's a reseller product called Management Reporter, but many users would prefer to have the reporting capabilities integrated within GP itself, rather than relying on external tools. The manufacturing module in GP is quite basic, and those who require more advanced manufacturing capabilities often turn to third-party modules or tools. Additionally, you might be aware that in 2028, GP is expected to reach its end of life. Microsoft has already ceased selling GP to new customers. It's essentially the same product, but this marks the final year for GP's availability.
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Healthcare Company
8%
Construction Company
6%
Computer Software Company
13%
Manufacturing Company
11%
Comms Service Provider
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
The licensing cost for Epicor ERP is a concern. The licensing becomes cheap, which leads people to opt for it, but then they encounter troubles similar to ours. The licensing was reasonable when we...
What needs improvement with Epicor ERP?
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive custo...
What is your primary use case for Epicor ERP?
I have been using Epicor ERP, and it's still in implementation. We decided not to proceed because it is not workable for us. Anything we want to use requires complete customization. It's not a matt...
What needs improvement with Microsoft Dynamics AX?
Microsoft Dynamics AX has several areas that need improvement, particularly when compared to larger systems. It lacks the concept of month-end closing, which is essential for tight control over fin...
What is your primary use case for Microsoft Dynamics AX?
I primarily use Microsoft Dynamics AX ( /products/microsoft-dynamics-ax-reviews ) for the financial module, which includes the general ledger, account payable, account receivable, inventory, and pu...
 

Also Known As

Epicor SaaS ERP
Dynamics AX, Axapta, MS Dynamics AX
 

Overview

 

Sample Customers

Information Not Available
ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.
Find out what your peers are saying about Epicor ERP vs. Microsoft Dynamics AX and other solutions. Updated: June 2025.
859,579 professionals have used our research since 2012.