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Epicor ERP vs Odoo comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Epicor ERP led to varied success in efficiency and cost savings, with some organizations achieving significant operational improvements.
Sentiment score
8.1
Odoo offers high ROI with affordability, automation, efficiency, and noticeable cost savings despite a slight learning curve.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
Currently, I manage those tasks independently, which is a significant cost-saving measure for my small business.
 

Customer Service

Sentiment score
7.8
Epicor ERP's customer support is inconsistent, with mixed reviews on technical help, quick responses, and variable problem-solving effectiveness.
Sentiment score
6.2
Odoo's customer service is praised but needs faster, personalized support; ratings average six to seven out of ten.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The technical support is good and rated eight.
Technical support from Odoo is available and eager to help.
 

Scalability Issues

Sentiment score
6.6
Epicor ERP offers scalability for small to medium enterprises, accommodating numerous users and diverse functionalities but not extremely large organizations.
Sentiment score
7.6
Odoo is a scalable, cloud-based solution praised for flexibility, integration ease, and suitability for mid-to-large enterprises.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
I rate the scalability of Odoo as eight to nine out of ten.
 

Stability Issues

Sentiment score
7.5
Epicor ERP stability varies across versions, with improvements in 10.2, yet updates still cause crashes for some users.
Sentiment score
8.1
Odoo is highly stable, with minimal issues, reliable performance, and strong data integrity in diverse environments and industries.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
Stability is very important because any software that supports your business must be available consistently.
 

Room For Improvement

Epicor ERP is complex, costly, and lacks updates, hindering user adoption with insufficient automation and demanding customization.
Odoo could improve customization, support, scalability, integrations, mobile apps, documentation, and expand modules and cost-effective solutions.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
Odoo's documentation needs improvement, as there are areas that are not well-documented.
 

Setup Cost

Epicor ERP costs start at $110,000 with $9,000 annually, featuring flexible licensing, customizable options, and competitive pricing.
Odoo offers a cost-effective ERP solution for SMEs with flexible pricing, despite potential costs increasing with more users.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle.
 

Valuable Features

Epicor ERP offers user-friendly customization, powerful integration, comprehensive analytics, and supports diverse manufacturing needs with insightful features.
Odoo is a versatile, cost-effective open-source platform with customizable modules and user-friendly integration for comprehensive business management.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
The CRM and sales tools are highly effective, with customizable proposal templates aiding client interactions.
 

Categories and Ranking

Epicor ERP
Ranking in ERP
13th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Odoo
Ranking in ERP
9th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
CRM (7th)
 

Mindshare comparison

As of June 2025, in the ERP category, the mindshare of Epicor ERP is 3.7%, up from 2.5% compared to the previous year. The mindshare of Odoo is 3.4%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
ThomasPetrou - PeerSpot reviewer
Integration across functionalities has streamlined business operations and improved cost efficiency
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Healthcare Company
8%
Construction Company
6%
Computer Software Company
16%
Manufacturing Company
12%
Comms Service Provider
8%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
Epicor ERP is value-conscious in pricing, offering more compared to competitors. Although there are cheaper systems available, Epicor competes well on price.
What needs improvement with Epicor ERP?
There are areas for improvement in human resources within Epicor ERP's cloud environment; although strong, these areas could be enhanced.
What is your primary use case for Epicor ERP?
We use Epicor ERP ( /products/epicor-erp-reviews ) for the full suite of ERP functions, including finance to supply chain, manufacturing, purchasing, and quality.
What do you like most about Odoo?
The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...
What is your experience regarding pricing and costs for Odoo?
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...
What needs improvement with Odoo?
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not imm...
 

Comparisons

 

Also Known As

Epicor SaaS ERP
No data available
 

Overview

Find out what your peers are saying about Epicor ERP vs. Odoo and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.