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Epicor ERP vs Microsoft Dynamics 365 Business Central comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Epicor ERP
Ranking in ERP
16th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Microsoft Dynamics 365 Busi...
Ranking in ERP
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
64
Ranking in other categories
Activity Based Costing Software (2nd)
 

Mindshare comparison

As of May 2025, in the ERP category, the mindshare of Epicor ERP is 3.7%, up from 2.4% compared to the previous year. The mindshare of Microsoft Dynamics 365 Business Central is 6.5%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Bill Hart - PeerSpot reviewer
Improved quality and supply chain management has boosted stock control
We mainly use Epicor ERP for stock control The most significant features of Epicor ERP for our business process are quality control and supply chain management. AI and additional improvements could be made. I have been using Epicor ERP for more than seven months. The deployment was done…
StefaanVandesompele - PeerSpot reviewer
Provides end-to-end accounting and finance module at reasonable pricing
365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the job management features of Epicor ERP most useful, especially for material planning. The ERP gives a perfect overview of many aspects. The scheduling is also helpful. It lets us see what we're planning and try different scenarios. For real-time analytics, I use it mostly for planning and "what if" scenarios."
"The solution is great for production planning because everything is out of the box. It smoothly handles the process from engineering to ERP, including version management and subcontracting. These features aren't in NetSuite."
"Epicor ERP paid for itself in the first year and a half, and continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products."
"The product is stable with a rating of ten."
"The ability to deploy a generic implementation without advanced customization."
"Epicor ERP is very technical friendly, if you want to do any customization, it's very easy."
"The product enables users to customize their dashboards and reports."
"There's good flexibility within the inbuilt tools such as alerts, business process management, dashboards, and screen customization."
"The security feature, particularly the encryption, which still builds sensitivity, is one of the most valuable features."
"We are getting more features after switching to Microsoft 365."
"Microsoft Dynamics 365 Business Central is extremely stable as it does not rely on our in-house servers."
"The selling feature is the most valuable."
"All of the features are valuable, depending on where you implement them. I've done implementations in 60 countries, across 86 different companies and groups, and each company has a different reason for why they want to use it. Every single feature that I've implemented has been successful, and for some companies, where they didn't use the functionality, they have moved to external products or they've integrated into other applications."
"Microsoft Dynamics NAV's most valuable feature is the integration with other Microsoft solutions."
"The audit trails, which include any IP system, are very useful."
"The solution has good dashboard functionalities and export functionalities."
 

Cons

"Epicor didn't care about user level and software applications. So, it's not so user-friendly for nontechnical people."
"The main challenge with implementing Epicor ERP is finding the right partners, especially in Europe."
"AI and additional improvements could be made."
"The tool should provide a better user interface."
"In the newer version of Epicor ERP, it's very difficult to find out that tracing."
"The UI is quite logical, but it needs time to train users because some functions are complex to understand. As for cons, some calculation logic is difficult to grasp and requires time to test and try out. Creating dashboards or reports needs some technical IT knowledge."
"A number of bugs in 9.05 were only fixed in 10."
"There are some glitches in Epicor ERP."
"Customer service and support are mixed. Sometimes the support is quick, but other times it is very slow."
"The configuration packages can be somewhat tiresome at times, and they can be slow when loading data."
"As our company grew we had to switch from Microsoft Dynamics NAV to a solution that was suited for larger-sized companies."
"The Power BI integration could be more seamless."
"The UI is not particularly user-friendly and the CRM could do with some enhancements."
"The solution must provide more AI features."
"If Microsoft made some of the security setups a little easier to work with, that would be a significant improvement. The warehouse management features could also use some work. We had to buy third-party software to make NAV's warehouse management and security more usable and functional."
"There is room for improvement in terms of compatibility."
 

Pricing and Cost Advice

"When comparing Epicor ERP to the other related products, the pricing, additional enhancements, as well as implementation, are better."
"Epicor ERP is an expensive solution."
"The initial cost may be a bit high, but the maintenance cost is lower."
"We bought an on-premise version of the solution. The cloud version is different. I've looked into it, but it's very competitive on the low end of the market."
"User support could be improved as well, as the consultant charges are very high."
"Pricing isn't a big problem for the solution - I haven't seen them lose deals because of it."
"The first time we tried to buy the newest version, it was expensive."
"The price of Microsoft Dynamics 365 Business Central is reasonable."
"There are two types of licenses. One is the essential license in which everything is covered, and the next is the premium. If your company is a manufacturing or service management company, then you can go for the premium license because those two modules are the premium ones. You can manage your manufacturing activities and your service activities."
"The solution's license is costly compared to other CRM tools."
"The price of the solution is reasonable."
"The price of Microsoft Dynamics 365 Business Central is reasonable. We pay monthly for the use of the solution."
"We have an agreement with Microsoft and pricing is okay for us."
"The per user price of $100 a month is better than competitors."
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Healthcare Company
8%
Construction Company
6%
Computer Software Company
16%
Manufacturing Company
11%
Retailer
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization. I am satisfied with the licensing cost.
What needs improvement with Epicor ERP?
AI and additional improvements could be made.
What is your primary use case for Epicor ERP?
We mainly use Epicor ERP ( /products/epicor-erp-reviews ) for stock control.
What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integrat...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
The pricing for Dynamics 365 Business Central is reasonable. The value for money is very high.
What needs improvement with Microsoft Dynamics NAV?
There is a need for improvement in consolidation and multi-country master data management.
 

Also Known As

Epicor SaaS ERP
Dynamics NAV, MS Dynamics NAV
 

Overview

 

Sample Customers

Information Not Available
Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Find out what your peers are saying about Epicor ERP vs. Microsoft Dynamics 365 Business Central and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.