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Epicor ERP vs Oracle E-Business Suite comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Epicor ERP led to varied success in efficiency and cost savings, with some organizations achieving significant operational improvements.
Sentiment score
8.5
Organizations benefit from Oracle E-Business Suite with increased efficiency, reduced costs, and improved reporting, often within one year.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
I have definitely seen ROI from Oracle E-Business Suite in terms of cost savings and time savings.
 

Customer Service

Sentiment score
7.8
Epicor ERP's customer support is inconsistent, with mixed reviews on technical help, quick responses, and variable problem-solving effectiveness.
Sentiment score
5.3
Oracle E-Business Suite support is praised for tech knowledge but criticized for inconsistent quality and slow complex issue handling.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The technical support is good and rated eight.
There was no real ownership on Oracle's part.
 

Scalability Issues

Sentiment score
6.6
Epicor ERP offers scalability for small to medium enterprises, accommodating numerous users and diverse functionalities but not extremely large organizations.
Sentiment score
8.0
Oracle E-Business Suite is scalable, supporting growth, but faces challenges with licensing, complex setups, and high-volume performance.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
The solution has good scalability, which I would rate around eight out of ten.
I would say it's fairly easy to scale.
I have more experience with highly scalable technologies like Databricks.
 

Stability Issues

Sentiment score
7.5
Epicor ERP stability varies across versions, with improvements in 10.2, yet updates still cause crashes for some users.
Sentiment score
8.5
Oracle E-Business Suite is stable with high user satisfaction, swift issue resolutions, and reliable support, especially when well-maintained.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
The system is very stable.
 

Room For Improvement

Epicor ERP is complex, costly, and lacks updates, hindering user adoption with insufficient automation and demanding customization.
Oracle E-Business Suite needs UI updates, better integration, cloud focus, improved support, and affordable licensing for user-friendly experiences.
Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
I should be able to customize the screen or application without needing technical support.
We are moving to the cloud and are looking at the cloud version of it for the cost of ownership and a more modernized integrated platform.
 

Setup Cost

Epicor ERP costs start at $110,000 with $9,000 annually, featuring flexible licensing, customizable options, and competitive pricing.
Oracle E-Business Suite pricing is high yet competitive, with negotiation and module selection critical for cost management.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Oracle pricing is comparatively high to other vendors.
Each license costs a significant amount.
 

Valuable Features

Epicor ERP offers user-friendly customization, powerful integration, comprehensive analytics, and supports diverse manufacturing needs with insightful features.
Oracle E-Business Suite integrates finance, HR, and supply chain with seamless workflows, robust tools, and global scalability.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
Oracle E-Business Suite provides standard APIs for integrating with custom applications.
Oracle E-Business Suite provides everything needed in an ERP.
It allows us to normalize all of our systems into a single database.
 

Categories and Ranking

Epicor ERP
Ranking in ERP
13th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Oracle E-Business Suite
Ranking in ERP
6th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
154
Ranking in other categories
Field Service Management (1st), Activity Based Costing Software (2nd), Benefits Administration (6th), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (3rd)
 

Mindshare comparison

As of June 2025, in the ERP category, the mindshare of Epicor ERP is 3.7%, up from 2.5% compared to the previous year. The mindshare of Oracle E-Business Suite is 5.1%, up from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Healthcare Company
8%
Construction Company
6%
Educational Organization
62%
Computer Software Company
5%
Manufacturing Company
4%
Financial Services Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
Epicor ERP is value-conscious in pricing, offering more compared to competitors. Although there are cheaper systems available, Epicor competes well on price.
What needs improvement with Epicor ERP?
There are areas for improvement in human resources within Epicor ERP's cloud environment; although strong, these areas could be enhanced.
What is your primary use case for Epicor ERP?
We use Epicor ERP ( /products/epicor-erp-reviews ) for the full suite of ERP functions, including finance to supply chain, manufacturing, purchasing, and quality.
What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
 

Also Known As

Epicor SaaS ERP
Oracle EBS, OEBS
 

Overview

 

Sample Customers

Information Not Available
Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Find out what your peers are saying about Epicor ERP vs. Oracle E-Business Suite and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.