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Epicor ERP vs NetSuite ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Epicor ERP offers diverse returns, from rapid ROI to operational improvements, though some users report minimal benefits.
Sentiment score
6.0
Users reported immediate ROI with NetSuite ERP, citing superior currency handling, improved service, reporting, and error reduction versus QuickBooks.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
With increased visibility, there is a substantial opportunity for return on investment.
We have saved the equivalent of three or four man-days a week across the business.
My current organization finds NetSuite ERP really helpful for cost reduction and return on investment in the long run.
 

Customer Service

Sentiment score
7.0
Epicor ERP customer service is rated average due to inconsistent experiences, with mixed feedback on responsiveness and issue resolution.
Sentiment score
4.7
NetSuite ERP customer service is praised for premium support but criticized for delays and expertise issues in lower tiers.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The support rates at 50% because most of the time the support team needs to relearn the processes, especially when a new person is assigned.
For the support of NetSuite ERP, I find that you have to buy it to get fast responses.
 

Scalability Issues

Sentiment score
6.4
Epicor ERP provides scalable and adaptable solutions for small to medium businesses, often needing infrastructure upgrades for larger operations.
Sentiment score
7.7
NetSuite ERP is scalable for mid to large companies, though performance may slow during high transaction volumes.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
The system is adapting to our growing needs, but some requirements necessitate upgrading Epicor ERP to meet current needs, which represents an additional expense for us.
For golden partners, NetSuite ERP provides more options and enhanced reliability for scalability.
 

Stability Issues

Sentiment score
7.8
Epicor ERP's stability has improved significantly, though occasional issues persist, especially with cloud updates and language consistency.
Sentiment score
7.5
NetSuite ERP is highly stable with 99.9% uptime, though improper configuration can cause issues, according to users.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
In the past seven months working with NetSuite ERP, I encountered minimal escalations.
 

Room For Improvement

Epicor ERP needs enhancements in usability, CRM, cloud, and tool integration, with easier customization and improved automation.
NetSuite ERP needs improvements in usability, integration, customization, and features, with pricing and AI limitations possibly deterring clients.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
The cost management and product costing should be enhanced, along with issues in the manufacturing process.
The addition of AI features in NetSuite ERP would enable automatic triggering, approval processes, and event streams to IT teams or cross-functional teams.
My sales and warehouse managers don't find the demand planning feature effective.
 

Setup Cost

Epicor ERP offers competitive pricing with initial costs at US$110,000; customization and implementation may increase expenses.
NetSuite ERP's pricing is flexible but high, with costs depending on users, modules, and potential discounts.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
My IT managers say that some of their features are quite expensive.
 

Valuable Features

Epicor ERP offers user-friendly customization, integration, automation, and real-time analytics, enhancing accuracy and visibility across manufacturing processes.
NetSuite ERP offers role-based interfaces, flexible tools, and seamless integration, enhancing efficiency and scalability for growing businesses.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
NetSuite ERP's inventory management feature has helped optimize stock levels and customer satisfaction because the inventory management module is decent.
The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly.
 

Categories and Ranking

Epicor ERP
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
ERP (15th)
NetSuite ERP
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
37
Ranking in other categories
Activity Based Costing Software (6th), Billing Software (3rd), Cloud ERP (2nd)
 

Mindshare comparison

While both are Enterprise Resource Planning solutions, they serve different purposes. Epicor ERP is designed for ERP and holds a mindshare of 3.5%, up 2.9% compared to last year.
NetSuite ERP, on the other hand, focuses on Cloud ERP, holds 18.6% mindshare, down 35.5% since last year.
ERP Market Share Distribution
ProductMarket Share (%)
Epicor ERP3.5%
SAP ERP17.2%
SAP S/4HANA9.6%
Other69.7%
ERP
Cloud ERP Market Share Distribution
ProductMarket Share (%)
NetSuite ERP18.6%
Oracle Fusion Cloud ERP20.6%
SAP S/4HANA Cloud15.2%
Other45.599999999999994%
Cloud ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
Suryansh Kaushal - PeerSpot reviewer
Has improved access to transactional data and supported return on investment
Some clients in my past complained about the accounting setup, as it requires people who already have knowledge about NetSuite ERP. They don't appreciate having to pay for consultants or specialists to work with it. It's not easier for them to understand. But every other feature that NetSuite ERP has is pretty decent. They're even introducing new features such as Bill Capture which was introduced last year. My sales and warehouse managers don't find the demand planning feature effective. They say it's quite buggy.
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Top Industries

By visitors reading reviews
Manufacturing Company
20%
Computer Software Company
9%
Healthcare Company
8%
Construction Company
7%
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise2
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise6
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
The licensing cost for Epicor ERP is a concern. The licensing becomes cheap, which leads people to opt for it, but then they encounter troubles similar to ours. The licensing was reasonable when we...
What needs improvement with Epicor ERP?
The cost management and product costing should be enhanced, along with issues in the manufacturing process. The downtime functionality in Epicor ERP is not functioning optimally.
What is your primary use case for Epicor ERP?
We are using Epicor ERP version 10.3.6. We utilize the complete process from P2P through to manufacturing, HR, and almost all other processes.
What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
If you buy it through Europe or North America, it is quite expensive. However, if you can buy it from developing markets according to NetSuite, you can get significant discounts, up to 70%.
What needs improvement with NetSuite ERP?
While I cannot make extensive suggestions for NetSuite ERP, I can say that AI features are notably absent, unlike in Salesforce. The addition of AI features in NetSuite ERP would enable automatic t...
 

Also Known As

Epicor SaaS ERP
No data available
 

Overview

 

Sample Customers

Information Not Available
2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
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