Epicor ERP vs Infor CloudSuite comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Epicor ERP
Ranking in ERP
17th
Average Rating
7.8
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Infor CloudSuite
Ranking in ERP
14th
Average Rating
8.0
Number of Reviews
13
Ranking in other categories
CRM (18th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (5th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (10th), Financial Close Software (2nd)
 

Mindshare comparison

As of June 2024, in the ERP category, the mindshare of Epicor ERP is 3.1%, up from 1.8% compared to the previous year. The mindshare of Infor CloudSuite is 1.4%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
Unique Categories:
No other categories found
CRM
0.6%
Enterprise Asset Management (EAM)
12.2%
 

Featured Reviews

WC
Sep 22, 2023
The product is flexible and easy to use, but the user interface must be improved
I have worked with SAP A1, some proprietary software, and some small ERP systems. SAP is a bit more complex. Compared to SAP, Epicor has an easy configuration. With SAP, we have to do a good number of setups before we can set the requirements. We need to get many people to update things before we can get it to work properly. For Epicor, we can do the bare minimum. It still works. If we need more results, we need to input more parameters. It’s not complex. The operations and the logic are fundamentally different. SAP has a better user interface. It provides its own Workbench. Epicor is not as advanced as S/4HANA. Microsoft Dynamics 365 provides good presentations.
EC
Feb 27, 2024
Improved transparency in sales processes but could use more flexibility in customization
In terms of Supply Chain Management support, we're still exploring its capabilities since we're relatively new to using ERP systems As for its impact on manufacturing efficiency, we're still in the development stage, but we expect it to improve our factory operations, especially with features…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product enables users to customize their dashboards and reports."
"Epicor ERP is an easy-to-use solution."
"The most valuable features of Epicor ERP are ease of use, powerful API, and comprehensive integration. It is a one-vendor solution, where other vendors need other software systems from multiple vendors."
"Real-time results make for faster decision making."
"There's good flexibility within the inbuilt tools such as alerts, business process management, dashboards, and screen customization."
"The ability to deploy a generic implementation without advanced customization."
"Dashboards and Business Activity Query are very useful."
"Epicor ERP is very technical friendly, if you want to do any customization, it's very easy."
"It is a scalable solution."
"The product's most valuable feature is production planning. It is one of the core features."
"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."
"The customization capabilities of CloudSuite Industrial are also there."
"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."
"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."
"Some valuable features include improved transparency in sales processes, which has been vital for our operations."
 

Cons

"There's a new version of the solution that has some bugginess. They're cleaning that up. The user interface is an area that needs improvement and they're improving."
"In the newer version of Epicor ERP, it's very difficult to find out that tracing."
"There are some glitches in Epicor ERP."
"A number of bugs in 9.05 were only fixed in 10."
"Epicor didn't care about user level and software applications. So, it's not so user-friendly for nontechnical people."
"I would like to see a better reporting tool."
"The tool should provide a better user interface."
"Right now, it doesn't really have a good cloud story."
"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."
"It takes time to properly learn what the product can do."
"The solution's support service could be better."
"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."
"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."
"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."
"They could include marketing automation for the product."
"The platform's distribution features need enhancement."
 

Pricing and Cost Advice

"Epicor ERP is an expensive solution."
"We bought an on-premise version of the solution. The cloud version is different. I've looked into it, but it's very competitive on the low end of the market."
"The initial cost may be a bit high, but the maintenance cost is lower."
"User support could be improved as well, as the consultant charges are very high."
"When comparing Epicor ERP to the other related products, the pricing, additional enhancements, as well as implementation, are better."
"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."
"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."
"For on-premise installations, the licensing is yearly."
"The platform's pricing depends on the specific number of users."
"The pricing is not built on a standard model."
"It is a cost-effective solution."
"The product is expensive. I rate the pricing a five out of ten."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Computer Software Company
10%
Retailer
8%
Healthcare Company
7%
Computer Software Company
14%
Educational Organization
12%
Manufacturing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Epicor ERP?
There are some glitches in Epicor ERP. Epicor ERP should add some automations.
What is your primary use case for Epicor ERP?
We use Epicor ERP for our total business operation.
What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
 

Also Known As

Epicor SaaS ERP
SyteLine
 

Learn More

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Overview

 

Sample Customers

PRIDE Industries
Find out what your peers are saying about Epicor ERP vs. Infor CloudSuite and other solutions. Updated: May 2024.
787,779 professionals have used our research since 2012.