Pega CRM and Oracle CX Sales operate in the customer relationship management space, with Oracle CX Sales viewed as having the upper hand due to its robust feature set and comprehensive support, justifying its cost.
Features: Pega CRM is notable for its dynamic case management, AI-driven decision-making, and personalized interactions. Oracle CX Sales offers extensive analytics, comprehensive sales automation, and seamless integration with other Oracle products, providing a cohesive customer experience.
Room for Improvement: Pega CRM could enhance its analytics capabilities, refine integration processes with third-party applications, and improve initial setup simplicity. Oracle CX Sales might focus on reducing initial deployment costs, diversifying customizable features, and eliminating complexity in advanced configurations.
Ease of Deployment and Customer Service: Oracle CX Sales provides a cloud-based deployment model with strong support networks, ensuring smooth integrations. Pega CRM offers flexible deployment with both on-premise and cloud solutions supported by responsive customer service.
Pricing and ROI: Pega CRM is recognized for competitive setup costs and adaptable pricing plans, offering favorable ROI. Oracle CX Sales, while involving higher upfront costs, delivers value through its enhanced features and support, leading to better long-term ROI.
| Product | Market Share (%) |
|---|---|
| Oracle CX Sales | 0.9% |
| Pega CRM | 0.8% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Midsize Enterprise | 2 |
| Large Enterprise | 8 |
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
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