Oracle CX Sales vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #14 with an average rating of 8.6, while Salesforce is ranked #2 with an average rating of 8.2. Oracle holds a 1.1% mindshare in CRM, compared to Salesforce’s 3.7% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,238 Views
1,176 Comparison Views

87% willing to recommend

Salesforce Sales Cloud

Read 117 Salesforce Sales Cloud reviews

5,296 Views
3,919 Comparison Views

94% willing to recommend

Oracle CX Sales

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Salesforce Sales Cloud and Oracle CX Sales compete in the CRM market, each offering unique advantages. Salesforce shines with its extensive ecosystem and flexibility, while Oracle CX stands out with industry-specific solutions and robust sales coverage.

Features: Salesforce Sales Cloud boasts high customizability, smooth integration across various platforms, and a vast ecosystem that offers significant flexibility. Oracle CX Sales excels in robust sales coverage, offers straightforward integration with social media and messaging apps, and provides comprehensive management from lead generation to post-sales processes.

Room for Improvement: Salesforce faces challenges with complexity, high pricing, integration, and reporting difficulties. Users desire improved reporting and lower costs. Oracle CX Sales needs interface enhancements, better mobile support, and advanced AI features. Its users seek a more refined user interface.

Ease of Deployment and Customer Service: Both Salesforce and Oracle CX offer deployment on public, private, and hybrid clouds. Salesforce is praised for its community and extensive resources, though some users report slow support without higher-tier services. Oracle CX provides satisfactory support, but consistency can vary with subscription level.

Pricing and ROI: Salesforce Sales Cloud is considered expensive due to custom feature costs and high licensing fees but delivers significant ROI with optimal implementation. Oracle CX Sales is competitively priced for standard implementations, though customization costs can add up. Both solutions offer meaningful returns, yet Salesforce's alignment with business needs may amplify perceived cost benefits despite higher expenses.

To learn more, read our detailed Oracle CX Sales vs. Salesforce Sales Cloud Report (Updated: September 2025).

Buyer's Guide

Oracle CX Sales vs. Salesforce Sales Cloud

September 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

14th

Ranking in Opportunity Management

7th

Ranking in Sales Force Automation

6th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in CRM

2nd

Ranking in Opportunity Management

1st

Ranking in Sales Force Automation

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

117

Ranking in other categories

Conversation Intelligence Software (3rd)

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Oracle CX Sales is 1.1%, down from 3.0% compared to the previous year. The mindshare of Salesforce Sales Cloud is 3.7%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Salesforce Sales Cloud	3.7%
Oracle CX Sales	1.1%
Other	95.2%

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Kamal Deep

Founder and Salesforce Consultant at SaaSnic

Experience exceptional project enhancements and seamless automation integration

Salesforce Sales Cloud itself is a wonderful solution, and there are two different versions: Lightning and classic. The Lightning version is a new generation version compatible with any mobile device, whether it's a phone, iPad, or any size of screen. The reporting and analytics functionalities, especially with the Einstein feature, are wonderful because it allows for analysis of data regarding your opportunity pipeline, giving insight into how long it will take to close deals. This gives a great understanding of running different levels of campaigns and defining smart workflows, where if one task is done, the other task can automatically get created and assigned to different team members. This flexibility is a key benefit of Salesforce Sales Cloud. Lead management is a great feature in Salesforce Sales Cloud because if you go for enterprise and above licenses, you can define different record types. For example, if one company is into two different businesses such as real estate and car reselling, both being opposite, this can be defined in Salesforce Sales Cloud, allowing for different workflows, fields, and mechanisms that do not affect each other's operations. The predictive insight feature known as forecasting is a very old feature of Salesforce Sales Cloud, giving predictions based on your pipeline and previous opportunity closings. The new Einstein analytics feature is more advanced and is enabled with AI, providing better forecasting based on your current pipeline. Salesforce Sales Cloud is working smartly with AI to help close more deals based on opportunity stages, trends, and industries, advising on the steps to take next. Lead generation is the most important thing because every sale starts from the lead. At the lead level, different stages and resources can be defined. You can capture leads from various resources, with Salesforce Sales Cloud offering a web-to-lead feature and integrations with LinkedIn to fetch data. Once a lead is qualified and converted into opportunities, there are stages with percentages, and workflows can help in easily closing deals.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"the Oracle CX Sales Eloqua module is very useful."

"It covers sales very well."

"The lead and opportunity management features are valuable."

"The solution integrates well."

"Stability depends on the implementation, but overall, it's quite high."

"The integration with other systems is easy."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

More Oracle CX Sales pros

"The solution can scale massively. I've been quite impressed."

"The reporting is easy and helpful."

"Their support team is good."

"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."

"Salesforce is very user-friendly, which makes it effortless to track business management reports."

"The user interface is pretty simple."

"The product is very fast and responsive. There's no lag time when you are on the platform."

"Suitable for all sizes of organizations."

More Salesforce Sales Cloud pros

Cons

"You can get disconnected if you do not have a strong, reliable internet connection."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"The tool must allow developers to check logs."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They've been lacking in creating customization from scratch and in sales."

More Oracle CX Sales cons

"Salesforce could improve its response speed."

"With the solution being very vast, they need to prioritize features."

"The reporting features and the dashboard must be improved."

"The licensing price could be cheaper."

"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."

"The connectivity has some latency. It could be more responsive."

"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."

"CI/CD is the biggest room for improvement. Deployment between environments and configuration."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"The price is reasonable."

"It's expensive, but worth the money."

"The product pricing is reasonable compared to other solutions in the market."

"The product is pricey."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"The price is fair."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Computer Software Company

12%

Financial Services Firm

11%

University

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	26
Large Enterprise	40

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

From a customer perspective, it's a very stable system, and people are used to its functionalities, good and bad. Improvement, in my opinion, would be to include AI functionality in a simpler way; ...

See all answers

What is your primary use case for Salesforce Sales Cloud?

For managing two different things, I'm managing some sales pipeline, the pipeline of sales of some products, and also doing marketing automation for after-sales.

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 25% of the time

Siebel CRM vs Oracle CX Sales

Compared 23% of the time

Sales Creatio vs Oracle CX Sales

Compared 10% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 9% of the time

Sage CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 21% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 18% of the time

Siebel CRM vs Salesforce Sales Cloud

Compared 5% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

August 2025

Download Oracle CX Sales product report

Buyer's Guide

Salesforce Sales Cloud

August 2025

Download Salesforce Sales Cloud product report

Also Known As

Oracle Sales Cloud

Sales Cloud, SFDC, Salesforce

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Oracle CX Sales vs. Salesforce Sales Cloud

September 2025

Free Report: Oracle CX Sales vs. Salesforce Sales Cloud

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