Oracle CX Sales vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #15 with an average rating of 7.6, while Salesforce is ranked #1 with an average rating of 8.2. Oracle holds a 2.7% mindshare in CRM, compared to Salesforce’s 8.6% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

87% willing to recommend

Salesforce Sales Cloud

Read 114 Salesforce Sales Cloud reviews

5,511 Views
2,933 Comparison Views

94% willing to recommend

Oracle CX Sales

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Salesforce Sales Cloud and Oracle CX Sales compete in the CRM category. Salesforce Sales Cloud has the upper hand due to its extensive customization options and robust CRM tracking, while Oracle CX Sales is praised for its workflow-driven processes and analytical tools.

Features: Salesforce Sales Cloud offers a customizable interface, a wide range of data integration tools, and robust CRM tracking. It integrates well with email platforms and other inbound marketing software. Users benefit from the fast tools and robust measures for service quality. Oracle CX Sales provides a user-friendly interface with workflow automation and comprehensive lead and opportunity management. It offers integration with social media and SMS, enhancing communication capabilities, alongside valuable analytical tools.

Room for Improvement: Salesforce users find the system complex and costly, with a need for enhancements in reporting and mobile applications. Significant customization and training are often required. Oracle CX Sales users note issues with the user interface and integration, requiring better support and customization options.

Ease of Deployment and Customer Service: Salesforce Sales Cloud supports public, private, and hybrid deployment models, with ease of use on the public cloud noted. Its customer service offers a variety of community resources but faces response time inconsistencies. Oracle CX Sales provides similar deployment flexibility and receives mixed reviews on support efficiency.

Pricing and ROI: Salesforce Sales Cloud is known for high license costs and scalable pricing, with users reporting significant ROI in productivity improvements. Oracle CX Sales is considered expensive and less cost-effective, with competitive pricing at various licensing levels. Its ROI is less highlighted compared to Salesforce's enhancements in operational efficiency.

To learn more, read our detailed Oracle CX Sales vs. Salesforce Sales Cloud Report (Updated: April 2025).

Buyer's Guide

Oracle CX Sales vs. Salesforce Sales Cloud

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Ranking in Opportunity Management

6th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in CRM

1st

Ranking in Opportunity Management

1st

Ranking in Sales Force Automation

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

114

Ranking in other categories

Conversation Intelligence Software (2nd)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.7%, down from 3.0% compared to the previous year. The mindshare of Salesforce Sales Cloud is 8.6%, down from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The analytics features in Oracle CX Sales are good."

"Stability depends on the implementation, but overall, it's quite high."

"It covers sales very well."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"The integration with other systems is easy."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"The solution integrates well."

"It is stable and scalable, and their support has been very responsive."

More Oracle CX Sales pros

"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."

"Salesforce helps up keep track of candidates."

"The solution is easy to use."

"The most valuable features are performance and integration."

"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."

"Their support team is good."

"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."

"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."

More Salesforce Sales Cloud pros

Cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"Support is very poor."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

More Oracle CX Sales cons

"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."

"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."

"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."

"The scalability could improve by a small amount."

"I would like to see licensing fees reduced in the next release."

"Amount of storage provided is limited."

"CI/CD is the biggest room for improvement. Deployment between environments and configuration."

"The solution can be difficult to understand for customers of Salesforce."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"The product is pricey."

"The price is reasonable."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product pricing is reasonable compared to other solutions in the market."

"The solution is reasonably priced compared to other tools."

"It's expensive, but worth the money."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"The price of the product is very high. I rate the product price a ten on a scale of one to ten, where one means low price, and ten means expensive."

"You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year."

"Being license based, the license varies by type. The pricing is considered average."

"The subscription is on a monthly basis."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Manufacturing Company

14%

Financial Services Firm

Educational Organization

73%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...

See all answers

What is your primary use case for Salesforce Sales Cloud?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 30% of the time

Siebel CRM vs Oracle CX Sales

Compared 27% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

Sales Creatio vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 29% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 28% of the time

Siebel CRM vs Salesforce Sales Cloud

Compared 4% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

April 2025

Download Oracle CX Sales product report

Buyer's Guide

Salesforce Sales Cloud

April 2025

Download Salesforce Sales Cloud product report

Also Known As

Oracle Sales Cloud

Sales Cloud, SFDC, Salesforce

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Oracle CX Sales vs. Salesforce Sales Cloud

April 2025

Free Report: Oracle CX Sales vs. Salesforce Sales Cloud

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