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Hyland OnBase vs OpenText 360 for SharePoint comparison

Hyland and OpenText are both solutions in the Business Process Management (BPM) category. Hyland is ranked #17 with an average rating of 7.7, while OpenText is ranked #26 with an average rating of 8.3. Hyland holds a 0.4% mindshare in BPM, compared to OpenText’s 0.5% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
Hyland OnBase
Read 13 Hyland OnBase reviews
  • 3,080 Views
  • 339 Comparison Views
100% willing to recommend
OpenText 360 for SharePoint
Read 16 OpenText 360 for SharePoint reviews
  • 597 Views
  • 525 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and Hyland OnBase are competing in the enterprise content management solutions space. Hyland OnBase seems to have the upper hand due to its superior features and robust automation capabilities, making it a preferred choice despite higher costs.

Features: OpenText 360 for SharePoint offers versatile SharePoint integration, enhanced document handling, and collaboration tools. Hyland OnBase provides robust automation, extensive workflow management, and comprehensive compliance features.

Room for Improvement: OpenText 360 for SharePoint could enhance its automation capabilities, strengthen workflow options, and improve compliance features. Hyland OnBase could offer more flexible pricing options, streamline its deployment process further, and enhance user interface intuitiveness for broader user adoption.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint provides seamless integration within SharePoint, enhancing quick adoption with streamlined deployment options. Hyland OnBase is recognized for comprehensive deployment options across various environments, supported by detailed implementation guidance and attentive support. Its deployment model is more versatile with outstanding customer service.

Pricing and ROI: OpenText 360 for SharePoint has a competitive pricing structure focusing on value delivery in SharePoint-centric environments, offering a solid ROI. Hyland OnBase requires a higher initial investment but justifies the cost through superior features and high long-term ROI, particularly for organizations needing complex document management and workflow solutions.

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To learn more, read our detailed Hyland OnBase vs. OpenText 360 for SharePoint Report (Updated: July 2025).
Buyer's Guide
Hyland OnBase vs. OpenText 360 for SharePoint
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Business Process Management (BPM)
17th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Enterprise Content Management (5th), Low-Code Development Platforms (13th)
OpenText 360 for SharePoint
Ranking in Business Process Management (BPM)
26th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
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Ravi Krishnan S - PeerSpot reviewer
Has a strong and easy integration with Teams but the workflows could be more intuitive
OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are that it's very secure and provides audit trails for our documents."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"I like the cloud and its integrability."
"Its most valuable aspect is its flexibility"
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The product's initial setup phase is not difficult."
More Hyland OnBase pros
"We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years."
"Overall, I would rate OpenText 360 for SharePoint as ten."
"OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices."
"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."
"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."
"The most valuable features are collaboration, traceability, retention of documents, and search."
"We have manual processes, so the workflow enables us to automate a number of these processes."
"In terms of its most valuable features, this solution, in general, will provide all you need and it's very convenient to use. We can share our details to collaborative platforms. We can give access to users. It's pretty flexible."
More OpenText 360 for SharePoint pros
 

Cons

"The application could potentially be more open-source, allowing integration with more solutions."
"The solution’s initial setup is a little difficult."
"The migration is a bit difficult in the tool."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
More Hyland OnBase cons
"I would like for there to be even more integrations in the next release and I believe that the price could go down a bit."
"The user interface could definitely be improved."
"Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier."
"OpenText 360 is generally stable, though there are sometimes issues with document size or format."
"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."
"In the future, I would like to see new features in SharePoint for improved project tracking processes."
"Sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently."
"The platform's workflows could be more intuitive and easier to use."
More OpenText 360 for SharePoint cons
 

Pricing and Cost Advice

"The tool's price is high."
"The solution costs around $6,000 per month."
"OnBase is reasonably priced."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The solution has a very complex pricing model."
"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."
"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."
"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."
"It has a reasonable price."
"On-premises version is expensive"
"SharePoint uses a subscription model."
"Pricing is a part of the enterprise agreement that we have."
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Top Industries

By visitors reading reviews
Government
14%
Financial Services Firm
13%
Computer Software Company
10%
Insurance Company
7%
Financial Services Firm
25%
Government
11%
Manufacturing Company
8%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
See all answers
What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
See all answers
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
See all answers
What do you like most about OpenText 360 for SharePoint?
We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.
See all answers
What is your experience regarding pricing and costs for OpenText 360 for SharePoint?
Regarding the licensing setup cost and price overall, the licensing costs are reasonable. As an enterprise organization, we have enterprise service level agreements with customers and Microsoft par...
See all answers
What needs improvement with OpenText 360 for SharePoint?
The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in ...
See all answers
 

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Product Reports

Buyer's Guide
Hyland OnBase
July 2025
Hyland OnBase reportDownload Hyland OnBase product report
Buyer's Guide
OpenText 360 for SharePoint
June 2025
OpenText 360 for SharePoint reportDownload OpenText 360 for SharePoint product report
 

Also Known As

OnBase
Process 360, Global 360, OpenText Process 360
 

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland
With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.
OpenText
 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
Buyer's Guide
Hyland OnBase vs. OpenText 360 for SharePoint
July 2025
Free Report: Hyland OnBase vs. OpenText 360 for SharePoint
Find out what your peers are saying about Hyland OnBase vs. OpenText 360 for SharePoint and other solutions. Updated: July 2025.
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We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.