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Technical Manager at a tech services company with 51-200 employees
Reseller
Top 20
A remarkable all-in-one platform with amazing stability and scalability and good technical support
Pros and Cons
  • "OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
  • "For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

What is our primary use case?

It is used for basic documents. It is like a document manager.

I am working with Foundation on EP3. We have clients with on-premises deployments, and we have clients with cloud deployments.

What is most valuable?

OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities.

It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.

What needs improvement?

For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interfaceI have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect.

It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards.

They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.

For how long have I used the solution?

I have been using this solution for more than 12 years.

What do I think about the stability of the solution?

It is a really stable platform. It is amazing.

What do I think about the scalability of the solution?

Its scalability is good. You can grow horizontally and vertically. It is built for growth. If you want to grow to add new products in the same solution, you can do it. If you want to increase the number of users, you can easily do that. You may have to add some servers.

Our customers usually are large businesses with large projects. Most of our clients have been working with OnBase for the last ten years. They are growing year by year.

How are customer service and technical support?

Their technical support is quite good. We get support 24 hours and 365 days a year. It never stops. They are working even during the United States holidays. They have support even on those days.

How was the initial setup?

It depends on the complexity of the project. We have a lot of clients who had simple projects, and they have been growing and expanding. We also had clients who had a complex project as the first project. In my opinion, it is better to start small and then grow. OnBase allows you to do that. 

Its deployment might take from two weeks to a month. It depends on the complexity of the project.

What's my experience with pricing, setup cost, and licensing?

They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.

Which other solutions did I evaluate?

We normally compete with Oracle and IBM. These are the main competitors. OpenText is also a competitor but not the main one.

The main difference from other solutions is that OnBase is one and only one platform. You don't have to integrate other things. You have one solution for everything. When you install and begin to use OnBase, you use other functionalities like switching the licenses. You don't have to reinstall or install new software to add functionality, which is an attractive thing for the customers.

What other advice do I have?

The best way to get the best out of this solution is by starting small. Start with a single solution, and then increase the complexity. OnBase allows you to start this way, and it is a cheaper, quicker, and the best way to get a good solution at the end.

I would rate Hyland OnBase an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Abubakar AL Seed
IT Senior General Manager at Abdul Latif Jameel
Real User
Top 5
Workflow engines work extremely well to bridge the gaps of processes within our core systems
Pros and Cons
  • "Good workflow engines that bridge the gaps of processes."
  • "Lacks integration with other products."

What is our primary use case?

I work for the largest distributor of Toyota Lexus in the Middle East. My area is related to car motors. I'm an IT senior general manager and we are customers of Appian. 

What is most valuable?

The workflow engines are a valuable feature. We use them to bridge the gaps of processes within our core systems that are either too difficult or too costly to develop within the core system. We bridge those gaps using Appian. 

What needs improvement?

We'd like to see the employee experience improved, something we can integrate with SharePoint. Right now we're looking at the Power BI which belongs to Microsoft. It has a lot of good features for low-code no-code development kinds of things. I'd like to see the ability of the software itself to integrate with the core systems. It's a gap that Appian hasn't fulfilled. 

I'd like to see integration with Microsoft products as an additional feature. Microsoft Team, or something like that. It's not there or if it is, it requires some work to enable easy integration with SharePoint. 

For how long have I used the solution?

I've been using this solution for eight years. 

What do I think about the scalability of the solution?

The scalability and stability of this solution are good. 

How are customer service and technical support?

I'd say that the technical support is good. 

Which solution did I use previously and why did I switch?

We visited the workflows that are provided within SharePoint but they did not fulfill the kind of things that we were looking for, or the problems that we were trying to solve at that point of time. We were planning to work on specific domains, specific areas, but you cannot make it work for complex things. 

How was the initial setup?

The setup is not completely straightforward but not too complex either. The deployment itself wasn't too difficult, but this is something where features evolve and the things within it over time start moving. Adapting to any new feature while continuing to work is not simple. It makes things more complex. There are around 5,000 people using the product and we have five people dealing with maintenance. 

What's my experience with pricing, setup cost, and licensing?

The price should be lower. It's not too expensive but I believe the price could be better. 

What other advice do I have?

The product needs to be supported by top management for it to work. This is one of the things that we faced at the very beginning. Second, from a technical point of view, you need to have a dedicated team taking care of this from a product management point of view, not necessarily from a technical point of view because that can be outsourced. I recommend not doing the development in-house, rather to outsource it with one or two partners and the corporate team. I recommend going for the full cloud-based solution architecture rather than having part of it inside and part of it outside. If there is no issue with data sharing then I would recommend going for a fully cloud-based solution. It gives an advantage and reduces a lot of management headaches. 

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate at a tech vendor with 1,001-5,000 employees
Real User
Constructs the system based on all the requirements of your business
Pros and Cons
  • "Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
  • "In terms of stability, like every product it has its issues."

What is our primary use case?

This solution is deployed on-premises as well as on the customers' cloud environment. Its primary use depends on the business requirement. Newgen will structure the system based on all the requirements of the business. For example, we work in the finance domain and it helps with the banking process.

What is most valuable?

There are a lot of features in BPM products. We have evaluated those features from OmniFlow iBPS and appreciate their intelligent business process management where we can design the forms as complex forms or make our own versions to fix what's wrong. We have incorporated the bootstrap technologies into our product.

OmniFlow was previously based on Java fees for designing the forms and now it's independent of Java for their product.

It is plug and play now. Previously, we had to do a lot of customization if we needed to implement a solution for the business and it would take around three to four months or a year for a banking process. It took at least six to seven months to implement and roll out into production. Now, the scenario has completely changed - it's just plug and play. We have a lot of accelerators so we can do two to three months to roll out into production.

What needs improvement?

OmniFlow used to design the same old forms. Now, we design intelligent forms so we can drag and drop the forms and control its form responsiveness. Previously, we didn't have any responsible kind of form design and now it has responsive forms. It will be supported to mobile for all the devices if it is a responsible form. So with the mobile support text and online route deviations, everything will be online.

For how long have I used the solution?

I have been using Newgen OmniFlow for six years.

What do I think about the stability of the solution?

In terms of stability, like every product, it has its issues. Stability increased now. So we don't have many issues.

What do I think about the scalability of the solution?

There are no issues with the scalability of Newgen OmniFlow.

How are customer service and technical support?

We have 24/7 support as per our policies and I must say we have the support we need to provide to the businesses. They provide the best support.

Which other solutions did I evaluate?

We evaluated OpenText and Appian.

What other advice do I have?

On a scale of 1 - 10, I give Newgen OmniFlow an eight. I have six years experience in Newgen and we have implemented our own Newgen now with 2,000 to 3,000 implementations since then. We have a huge customer satisfaction rate because we try to accommodate all the requirements of their business. We cannot say, "No, it's not feasible," because everything is feasible from the Newgen BPM.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
Get our free report covering Camunda, Apache, Software AG, and other competitors of OpenText 360 for SharePoint. Updated: January 2022.
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