OpenText 360 for SharePoint and Bizagi are solutions designed to improve business processes and document management. OpenText 360 for SharePoint appears to have an advantage in shared environments due to its seamless integration with SharePoint, whereas Bizagi leads in workflow automation with its advanced process automation features.
Features: OpenText 360 for SharePoint offers seamless integration with SharePoint, efficient document management, and collaboration within Microsoft environments. It provides extensive compliance features along with straightforward metadata management. Bizagi is recognized for its advanced process modeling and automation capabilities, offering a user-friendly drag-and-drop interface for workflow design. It also supports business process automation beyond document management, providing a versatile platform.
Room for Improvement: OpenText 360 for SharePoint can improve in simplifying its integration layer and reducing dependency on existing infrastructure. Enhanced user interface elements could provide a more intuitive experience. Additionally, expanding its support for platforms beyond Microsoft could increase versatility. Bizagi can enhance its integration capabilities and improve error identification in this feature. Its orchestration capabilities have room for enhancement, along with refining training tools and documentation for a smoother user experience.
Ease of Deployment and Customer Service: OpenText 360 for SharePoint requires layered deployment within SharePoint systems, often needing professional support for optimization. Bizagi provides adaptable deployment options, on-premises or cloud-based, accompanied by responsive customer service that facilitates smoother onboarding.
Pricing and ROI: OpenText 360 for SharePoint typically involves a higher upfront investment due to its integration requirements and specialized features for SharePoint users. ROI is achieved through enhanced document efficiency and compliance. Bizagi offers competitive pricing, lower initial setup costs, and focuses on providing rapid ROI through improved process efficiencies and reduced operational bottlenecks.
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
The GUI should be improved for better user experience.
It was less expensive than some of the other tools.
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
It is open source.
The user interface is very good, making it easy for business people to understand.
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
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