

OpenText Documentum and Hyland OnBase compete in the enterprise content management category. OpenText Documentum seems to have an edge due to its robust customization options and scalability benefits, especially in regulated industries.
Features: OpenText Documentum provides lifecycle management, strong security, and flexible solutions integration. It includes valuable components such as Content Server and DFC. Its ability to customize and scale is especially beneficial for regulated industries. Hyland OnBase is recognized for stability and wide array of integrations, allowing for complex business process orchestration. Flexibility and a secure environment make it applicable across various industries.
Room for Improvement: OpenText Documentum users suggest improvements in performance at scale, user experience, and cross-system integration. Modernization of the user interface and improved cloud support are also desired. Hyland OnBase could benefit from better pricing and user interfaces, along with enhanced training resources and integration with recent acquisitions.
Ease of Deployment and Customer Service: OpenText Documentum offers versatile deployment options, including on-premises and cloud. Technical support has improved post-acquisition but needs better responsiveness and community support. Hyland OnBase has a modular setup and is primarily on-premises. Customer service is rated below average, with potential improvements in support efficiency.
Pricing and ROI: OpenText Documentum is perceived as expensive, but it delivers ROI through reliability and regulatory compliance. Hyland OnBase's pricing is region-sensitive, yet its modular architecture justifies the investment. Transitioning to microservices could reduce costs. Both promise measurable ROI, though specific data is limited.
| Product | Market Share (%) |
|---|---|
| OpenText Documentum Content Management | 8.0% |
| Hyland OnBase | 6.0% |
| Other | 86.0% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
| Large Enterprise | 28 |
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.
OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.
What are the key features of OpenText Documentum Content Management?Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.
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