Hyland OnBase vs OpenText Documentum Content Management comparison

Why PeerSpot?

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 8.0, while OpenText is ranked #6 with an average rating of 7.5. Hyland holds a 4.3% mindshare in ECM, compared to OpenText’s 7.1% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Hyland OnBase

Read 19 Hyland OnBase reviews

9,278 Views
4,361 Comparison Views

100% willing to recommend

OpenText Documentum Content...

Read 32 OpenText Documentum Content Management reviews

8,747 Views
7,697 Comparison Views

83% willing to recommend

Hyland OnBase

OpenText Documentum Content...

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

OpenText Documentum and Hyland OnBase are competitors in the content management sector, each offering unique strengths. OpenText Documentum seems to have an upper hand in regulated industries due to its integration and security capabilities, while Hyland OnBase excels in workflow automation and customization, catering to diverse business needs.

Features: OpenText Documentum is renowned for its seamless integration with prominent tools like Salesforce and SAP, making it an effective choice for enterprises. Its robust security features ensure data protection, and it supports extensive content storage with a scalable architecture. Hyland OnBase, on the other hand, shines with its workflow automation capabilities that streamline document processes, ease of customization through its modular design, and seamless integration with Microsoft applications.

Room for Improvement: OpenText Documentum faces challenges regarding its high cost, the need for user interface enhancements, and better cloud transition support. Users also suggest improvements in technical support and documentation. Conversely, Hyland OnBase users express the need for simplified administration, enhanced artificial intelligence capabilities, and improved security features for sensitive industries like finance and healthcare.

Ease of Deployment and Customer Service: OpenText Documentum primarily supports on-premises deployments. Customer feedback on technical support is mixed, with some noting consistency while others mention delays in response. Hyland OnBase supports hybrid and private cloud environments and generally receives positive feedback on technical support, though there are suggestions for improvements in initial support processes.

Pricing and ROI: OpenText Documentum is considered expensive and offers a complex licensing model, though its strong performance in regulatory environments justifies its cost for many users. Hyland OnBase is also viewed as pricey but worth the investment due to its modular approach and operational efficiency. Both solutions deliver significant ROI through improved workflows and productivity, tailored to different organizational needs and budget constraints.

To learn more, read our detailed Hyland OnBase vs. OpenText Documentum Content Management Report (Updated: November 2026).

Buyer's Guide

Hyland OnBase vs. OpenText Documentum Content Management

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (13th), Low-Code Development Platforms (16th)

OpenText Documentum Content...

Ranking in Enterprise Content Management

6th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 4.3%, down from 6.3% compared to the previous year. The mindshare of OpenText Documentum Content Management is 7.1%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	4.3%
OpenText Documentum Content Management	7.1%
Other	88.6%

Enterprise Content Management

Featured Reviews

Joao Santiago

Analista at a consultancy with 201-500 employees

Digital workflows have transformed meeting minutes and document tracking across departments

There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.

Read full review

Federica Camaldo

Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory

User finds integration useful but seeks improvement in interface intuitiveness

I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive."

"Role-Based Access Control (RBAC) allowed us to enforce strict data privacy requirements like LGPD by ensuring users could only access authorized records based on their role, while making user onboarding and permission management much faster and more reliable."

"Hyland OnBase is a powerful enterprise management platform that is scalable, flexible, and secure in storing, retrieving, and making workflow automations."

"The AI integration in recent releases of Hyland OnBase allows for better analysis and is a standout feature."

"I like the cloud and its integrability."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"Its most valuable aspect is its flexibility"

More Hyland OnBase pros

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."

"We use this for documentation management, as it provides possibilities for us to save documents and support the business process while doing so."

"It is quite good."

"I am satisfied with OpenText Documentum so far; it has great integration capabilities."

"The product is user-friendly."

"The most valuable features of this solution are the security, storage, and document search capability."

"It has reduced the amount of paper documents; reducing time and errors in the process."

"The most valuable feature is the management."

More OpenText Documentum Content Management pros

Cons

"There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind."

"The pricing structure could be more thought-out; if it were cheaper than it is now, I think it would be more useful and more companies could use it over other competitors."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The solution’s initial setup is a little difficult."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"The migration is a bit difficult in the tool."

More Hyland OnBase cons

"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"The BPM side should be improved."

"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."

"OpenText Documentum needs to improve its support."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"Open Text's technical support is lacking. There isn't enough community support."

"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."

More OpenText Documentum Content Management cons

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"It is quite an expensive product."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The price is considered affordable now."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"OpenText Documentum's pricing is good."

"The product is expensive."

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Top Industries

By visitors reading reviews

Healthcare Company

Government

Financial Services Firm

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

10%

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	1
Large Enterprise	28

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...

See all answers

What is your primary use case for Hyland OnBase?

As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...

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What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

What is your primary use case for OpenText Documentum?

We are using it to archive the information about our sales.

See all answers

What advice do you have for others considering OpenText Documentum?

One of my colleagues has found some automation features. It is not my responsibility regarding security features; I am new to this job, so I do not have those responsibilities now. I am not using a...

See all answers

Comparisons

SharePoint vs Hyland OnBase

Compared 6% of the time

OpenText Content Management vs Hyland OnBase

Compared 5% of the time

IBM FileNet vs Hyland OnBase

Compared 5% of the time

Alfresco vs Hyland OnBase

Compared 4% of the time

Laserfiche vs Hyland OnBase

Compared 3% of the time

More Hyland OnBase Competitors

SharePoint vs OpenText Documentum Content Management

Compared 44% of the time

IBM FileNet vs OpenText Documentum Content Management

Compared 5% of the time

Alfresco vs OpenText Documentum Content Management

Compared 5% of the time

OpenText Content Management vs OpenText Documentum Content Management

Compared 5% of the time

Newgen OmniDocs vs OpenText Documentum Content Management

Compared 3% of the time

More OpenText Documentum Content Management Competitors

Product Reports

Buyer's Guide

Hyland OnBase

October 2026

Download Hyland OnBase product report

Buyer's Guide

OpenText Documentum Content Management

October 2026

OpenText Documentum Content Management report

Download OpenText Documentum Content Management product report

Also Known As

OnBase

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.

OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.

What are the key features of OpenText Documentum Content Management?

Security: Robust security features ensure content protection.
Metadata Management: Advanced handling of metadata enhances organization.
Integration: Seamless connectivity with systems like SAP and Salesforce.
Lifecycle Management: Comprehensive support for document lifecycles.
Automation Engine: Streamlined workflows through intuitive automation.

What benefits or ROI can users expect?

Improved Efficiency: Centralized management reduces redundancies.
Regulatory Compliance: Helps meet industry standards easily.
Scalability: Accommodates growing content volumes effortlessly.
Enhanced Collaboration: Facilitates document sharing and teamwork.
Secure Cloud Transition: Maintains security while adopting cloud services.

Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Hyland OnBase vs. OpenText Documentum Content Management

November 2026

Free Report: Hyland OnBase vs. OpenText Documentum Content Management

Find out what your peers are saying about Hyland OnBase vs. OpenText Documentum Content Management and other solutions. Updated: November 2026.

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